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Public complaints: Casumo denies payout of €2750

Topic created on 29th Jan. 2018 | Page: 1 of 5 | Answers: 44 | Views: 35,907
Ramon
Visitor

Casumo denies payout of €2750

29th Jan. 2018, at 03:47 pm CET#1
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RamonRamon Ramon Ramon [/img]I have deposited 20€ and won quite fair, now I am accused I have a second account while it is the account of my brother there he had deposited once but never verified anything from his data because he had not won anyway.

Then I have out of desperation my last 20€ I own with 2 x 10€ paysafekarten deposited and created an account I would never have expected a win so I have only entered my correct mail, correct mobile number and correct bank details.

because from the terms and conditions at Casumo reads out that the address and the name of the employees can be changed.
So I did not enter my real name but a made up one that does not even exist.
But when I was initially at almost 700€ I contacted the Live Chat and asked them to edit my address.
She told me she made a note and noted it.

After that I got 4 explorers on 2,50€ bet on Book of Dead in the free spins and was on just under 3600€ after the free spins.

Then I cashed out 2750€ and gambled the rest.
Or I wanted to pay out the 2750€.

Then the live chat had congratulated me soger because of my win.

Then I was asked to verify my address and identity and bank address.
I did that and sent more documents than requested so that no questions would arise.
And again asked to compare my data so address and name on my bank card, ID and other documents.

Now I have received a mail in which it says that I allegedly had a second account and they now therefore my win of 2750 € invalidate and the 20 € I have deposited transferred to the other account.

But as I said my brother can confirm that he has created this other account and not me.

But in the end I think it is only important that someone has won and can prove it.
Who it is whether boy or girl can not really care.

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Ramon
Visitor

Casumo denies payout of €2750

29th Jan. 2018, at 03:49 pm CET#2
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I can send some more pictures by e-mail if someone has an idea what to do in such a case.

I also have a screenshot of the list of my bets, there you can see when and at what second I won the amount.

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Dutch78
Expert

Casumo denies payout of €2750

29th Jan. 2018, at 05:07 pm CET#3
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As bitter as this is for you, I can't understand why you don't just play fair.
In my opinion, you are even acting with intent, since you are deliberately using a made-up, fictitious name.
Book the 20 euros as an apprentice's fee and have your "brother" pay it to you.

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Ramon
Visitor

Casumo denies payout of €2750

29th Jan. 2018, at 05:14 pm CET#4
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I did not know that the name is relevant.

And to the address it says that the employees can edit them at any time when I submit the documents.

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SNO22
Rookie

Casumo denies payout of €2750

29th Jan. 2018, at 05:21 pm CET#5
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Ramon wrote on 01/29/2018 at 17:14: I didn't know the name was Relevant.

Had something like that at a banana casino. As you say your bad luck is that you won.
But honestly you know in advance that you have to give a real name. It's hard to explain why Josef should suddenly become Kurt.
I'm sorry for your win

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Ramon
Visitor

Casumo denies payout of €2750

29th Jan. 2018, at 05:46 pm CET#6
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No there in the terms and conditions is nähmlich that I can change the address at any time together with the livechat. Then you must be able to change the name if you verify enough.

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Anonym

Casumo denies payout of €2750

29th Jan. 2018, at 06:13 pm CET#7
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Then you must have read in the terms and conditions that you have to inform Casumo about a 2nd account or?
Your brother and you are probably registered over the same IP address. This is allowed, but you must also inform Casumo.

And register from now on only with your correct data, let verify your account and pay only then. So there will be no problems

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Tropper
Top Member

Casumo denies payout of €2750

29th Jan. 2018, at 06:21 pm CET#8
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Try to ask Casumo for at least a partial payout and ask for goodwill etc...

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Daniel
Elite

Casumo denies payout of €2750

29th Jan. 2018, at 06:28 pm CET#9
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Hello Ramon,

did you play with or without bonus? Did your brother play with or without bonus? I mean did you or your brother or both claim any Bonuses - even if they were only free spins?

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Ramon
Visitor

Casumo denies payout of €2750

29th Jan. 2018, at 06:47 pm CET#10
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Yes, so only the normal first Deposit bonuses.
But when I paid out the 2750€ my Bonus money was lost.

But my brother's account was never verified in any way but where I won was.
And I have asked the team as I said several times to match all my data.

Now they just say my brother gets the 20€ on the account we created together and my win is invalid, but if they can transfer my deposit and are sure it is my account why can't they transfer the payout.

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