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Public complaints: Casumo does not pay out (Page 2)

Topic created on 08th Jun. 2018 | Page: 2 of 2 | Answers: 15 | Views: 6,171
sarvin

Casumo does not pay out

1st Oct. 2018, at 04:10 pm CEST#11
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Hello to your contribution I would also like to say something I play recently also on this online casino site we also own two accounts an account runs on my girlfriend and an account I own as it is usual in a household we sit only one computer sometimes I play a bit sometimes my girlfriend now my girlfriend has won on Friday 5000 € this money we wanted to pay of course after many documents we had to submit such as identity card next to the face hold lease current cell phone bill and and have the some demanded but then on Monday came a message so today that we have violated the terms and conditions because two accounts on an IP address are not allowed I find this for a bottomless impudence and have thus all screenshots and evidence lifted and will go against it legally my girlfriend is of age just like me possibly someone can write to me under this comment whether this is a good idea Best regards Marvin

This post has been translated automatically

upola
Legend

Casumo does not pay out

1st Oct. 2018, at 04:15 pm CEST#12
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How do you want to proceed legally against it? Tell me.
Every T&C states that only one account may be created per household.
You also have to read the terms and conditions.

This post has been translated automatically

upola
Legend

Casumo does not pay out

1st Oct. 2018, at 05:07 pm CEST#13
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Didn't you like my answer?

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Anonym

Casumo does not pay out

1st Oct. 2018, at 05:38 pm CEST#14
1 Like

Liked this post: Anonym
sarvin wrote on 01.10.2018 at 16:10: Hello to your contribution I would also like to say something I play recently also on this online casino site we also own two accounts an account runs on my girlfriend and an account I own as it is usual in a household we sit only one computer sometimes I play a bit sometimes my girlfriend now my girlfriend has won on Friday 5000 € this money we wanted to pay of course also after many documents we had to submit such as identity card next to the face hold lease current cell phone bill and and have the some demanded but then on Monday came a message so today that we have violated the terms and conditions because two accounts on an IP address are not allowed I find this for a bottomless impudence and have thus all screenshots and evidence lifted and will go against it legally my girlfriend is of age just like me possibly someone can write to me under this comment whether this is a good idea love greetings Marvin

From Germany you can not go against it legally, because it is not officially allowed to play in Germany in the online casino unless you are in Schleswig Holstein and the casino has such a license.

Even if it sounds hard, you won't get the money. The MGA won't do anything either, the supervisory authority only copy pasted the terms and conditions and pretends to do something for player protection.

This post has been translated automatically

MisterL
Expert

Casumo does not pay out

2nd Oct. 2018, at 01:42 am CEST#15
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they have already made millions with their terms and conditions

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upola
Legend

Casumo does not pay out

2nd Oct. 2018, at 12:55 pm CEST#16
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If people would read the terms and conditions, there would be a few million less.

This post has been translated automatically

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