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Public complaints: Casumo account closed without reason

Topic created on 21st Aug. 2018 | Page: 1 of 2 | Answers: 18 | Views: 6,111
MikeG111213
Rookie

Casumo account closed without reason

21st Aug. 2018, at 03:28 pm CEST#1
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Moin, just wanted to gamble again at Casumo. When logging in I got the info that my account would be temporarily locked. Have then turned to the Live Chat there I was then told that my account was closed and also can not be reopened. On the question of why I got only as an answer that they can not tell me that. I'm a little scared because I've been playing for a long time at Casumo and my account is also verified ... Never had problems there or double accounts so I'm just really wondering why they have now simply closed... Has anyone ever had this problem from you there?

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upola
Legend

Casumo account closed without reason

21st Aug. 2018, at 03:42 pm CEST#2
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If they don't want your money, find another casino...and don't waste your time thinking about why.

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s****e

Casumo account closed without reason

21st Aug. 2018, at 03:54 pm CEST#3
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The best thing would be that nobody would gamble anymore.
Then such harassment would stop in no time
stop.
This is really a joke, what the casinos
make. Every day something else comes.

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Daniel
Elite

Casumo account closed without reason

21st Aug. 2018, at 04:10 pm CEST#4
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Hi Mike,

i have written you a PN.

@stkrie what kind of chicanery is this? He didn't Deposit any money or win any money. The account was - for whatever reason - simply closed. Online Casinos are a dime a Dozen and there are certainly over 100 good online casinos. The owner of the casino around the corner can also, just because he does not like your nose, ban you from the house (house law).

There are many reasons. If you are not involved in money laundering or other criminal activities, then it can have other reasons. Example: You always pay in small amounts and then pay out again after a short time. In such cases, the cost and effort for Casumo may be greater than the potential business profit. In other words, the casino makes losses on you. But there can also be other more banal reasons, which would also interest me personally.

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MikeG111213
Rookie

Casumo account closed without reason

21st Aug. 2018, at 04:36 pm CEST#5
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Daniel wrote on 08/21/2018 at 4:10 pm: Hi Mike,

i wrote you a PN.

@stkrie what kind of harassment is this? He didn't Deposit any money or win any money. The account was - for whatever reason - simply closed. Online Casinos are a dime a Dozen and there are certainly over 100 good online casinos. The owner of the casino around the corner can also, just because he does not like your nose, ban you from the house (house law).

There are many reasons. If you are not involved in money laundering or other criminal activities, then it can have other reasons. Example: You always pay in small amounts and then pay out again after a short time. In such cases, the cost and effort for Casumo may be greater than the potential business profit. In other words, the casino makes losses on you. But there can also be other more banal reasons, which would also interest me personally.

Did not get a PN

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Tropper
Top Member

Casumo account closed without reason

21st Aug. 2018, at 04:40 pm CEST#6
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The Casumo come to me very arrogant, with me it was also desöfteren the case that they have closed me after a time out (have always made 1 month break) my account. After I asked why, they have closed it, they asked me about Player protection and such a baby stuff. I felt like they were mothering me and that it was somehow a privilege for me to gamble on Casumo.

After some time I decided to block my account for 3 years
There are plenty of alternatives...that are sometimes even better!

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Begbie
Elite

Casumo account closed without reason

21st Aug. 2018, at 04:46 pm CEST#7
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Daniel wrote on 08/21/2018 at 4:10 pm: Hi Mike,

Example: you always pay in smallest amounts and pay out after a short time. In such cases, the cost and effort for Casumo can be greater than the potential business profit. In other words, the casino makes a loss on you. But it can also have other more banal reasons, which would also interest me personally.

seriously?

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S****8

Casumo account closed without reason

21st Aug. 2018, at 05:24 pm CEST#8
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upola wrote on 08/21/2018 at 15:42: If they don't want your money,find another casino...and don't waste your time thinking about why.

exactly your opinion !!!

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s****e

Casumo account closed without reason

21st Aug. 2018, at 05:31 pm CEST#9
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Daniel wrote on 08/21/2018 at 4:10 pm: Hi Mike,

i wrote you a PN.

@stkrie what kind of chicanery is this? He didn't Deposit any money or win any money. The account was - for whatever reason - simply closed. Online Casinos are a dime a Dozen and there are certainly over 100 good online casinos. The owner of the casino around the corner can also, just because he does not like your nose, ban you from the house (house law).

There are many reasons. If you are not involved in money laundering or other criminal activities, then it can have other reasons. Example: You always pay in small amounts and then pay out again after a short time. In such cases, the cost and effort for Casumo may be greater than the potential business profit. In other words, the casino makes losses on you. But there can also be other more banal reasons, which would also interest me personally.

The account is blocked without any indication.
After bonus rules, opaque T&Cs, Verification harassment, double accounts of the same group, you now have to watch out if the account is not blocked without justification. One will probably at least have the right to know why.

What you have to put up with as a "customer" is amazing.

I'm not assuming that there is a serious reason for this.
Maybe we'll find out about it later.

By the way, I can order from mail-order companies, no matter how small they are, even after years.
I don't know where the difference to the casinos lies. They are just as profit-oriented!


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Daniel
Elite

Casumo account closed without reason

21st Aug. 2018, at 06:19 pm CEST#10
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Begbie wrote on 08/21/2018 at 4:46 pm
seriously?

So I've heard about something like this, that casinos from time to time players cancel the account (of course in such cases the balances / wins are still paid out), because the players constantly Deposit and withdraw small amounts. This is not profitable for the casinos. Some casinos just put that away others do not. If I owned a casino I would probably put it away or I would do it like SlotsMillion, simply demand 2 times the turnover from the players instead of the standard 1 times turnover.

upola wrote on 08/21/2018 at 3:42 pm: If they don't want your money,find another casino...and don't waste your time thinking about why.
Sweep88 wrote on 08/21/2018 at 17:24
exactly your opinion !!!


That's how I see it too. There are so many casinos - many good casinos too. And if Casumo thinks that they don't want you as a customer, then you have to accept that. As long as Casumo doesn't owe you any money, it's strange but nothing that should upset you too much

stkrie wrote on 08/21/2018 at 17:31
The account is suspended without indication.
After bonus rules, opaque T&Cs, Verification harassment, double accounts of the same group, one must now watch out if the account is not blocked without justification. One will probably at least have the right to know why.

What you have to put up with as a "customer" is amazing.

I'm not assuming that there is a serious reason for this
Perhaps we'll find out later.

By the way, I can order from mail-order companies, no matter how small they are, even after years.
I don't know where the difference to the casinos lies. They are just as profit-oriented!

But there are differences between Online Casinos and mail order houses. In online casinos, I deposit money with the aim of paying out more money later. The money flows in two directions. In mail order houses I pay for a product and it is delivered. The money usually only flows in one direction. Gambling providers are also much more regulated than a normal mail order business. This simply causes more effort and cost per customer. For example, if the mail order company finds that you are constantly complaining and bitching and having everything returned and exchanged for every little thing, then the mail order company will go along with that if you are a customer who is constantly making bulk purchases but not if they find that they are making minus on you or your orders are under 10€ or under 5€. Even then, the mail order company would no longer supply you at some point.

Ultimately, I do not know the reason why Mike was blocked and I can only speculate and ask Casumo itself. I would also be interested.

@mike it came with me unfortunately something in between when I wanted to write you a PN. Will write it now immediately in the connection. Sorry for that!

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