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Public complaints: CasinoPop Customer Service

Topic created on 02nd Apr. 2018 | Page: 1 of 2 | Answers: 13 | Views: 4,050
Insa24
Top Member

CasinoPop Customer Service

2nd Apr. 2018, at 07:19 pm CEST#1
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Hello dear community,
for at least two weeks my friend can no longer log into his account at CasinoPop. His account has been fully verified for ages and there have been several higher deposits and withdrawals. Live Chat never allows a support MA to make any concrete statement oä - his request is constantly forwarded for processing. The email traffic between CasinoPop and my friend amounts to approx. 5 mails per day (!) in which in no single mail a solution of the problem is approached. In each mail there is a different support MA and each one says something different or recommends to delete the cache etc
It's nasty annoying back and forth - my buddy is now the whole Easter over me about this impossible support of his actual "favorite casino" on and I tell him all the time that there are also other nice online casinos.
He has probably really often deposited there and finally wants to know what's going on.
Has jmd of you ever had something like this-that one MA does not know what the other is doing? Honestly, I have never had such a haphazard and confused communication with a casino support!

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Anonym

CasinoPop Customer Service

2nd Apr. 2018, at 07:35 pm CEST#2
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Hello,
incompetent support is a whole topic of its own......
Personally, to be honest, I sometimes get quite aggressive inside. Especially when the support staff then suddenly means to simply close the chat! ... .
but yes...

I would recommend your friend to leave the casino the hands, and to look for another. (As long as he has no credit on it).

Of course, then in a casino that is not from the same Provider, because the people who are there in support are probably the same.

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P****1

CasinoPop Customer Service

2nd Apr. 2018, at 09:41 pm CEST#3
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Insa24 wrote on 02.04.2018 at 19:19: Hello dear community,
for at least two weeks my friend can no longer log into his account at CasinoPop. His account is fully verified for ages and deposits and withdrawals there were also some higher. Live Chat never allows a support MA to make any concrete statement oä - his request is constantly forwarded for processing. The email traffic between CasinoPop and my friend amounts to approx. 5 mails per day (!) in which in no single mail a solution of the problem is approached. In each mail there is a different support MA and each one says something different or recommends to delete cache etc
It is nasty annoying back and forth - my buddy is now the whole Easter over me about this impossible support of his actual "favorite casino" on and I tell him all the time that there are also other nice online casinos.
He has probably really often deposited there and finally wants to know what's going on.
Has jmd of you ever had something like this-that one MA does not know what the other is doing? Honestly, I have never had such a haphazard and confused communication with a casino support!

This is unfortunately quite normal in Online Casinos nowadays. Even such big casinos like Videoslots or Rizk have a very bad support. Mostly rude and no one knows what the other does. Therefore, this is unfortunately not a rarity. I agree with your suggestion though. Your friend should look for another casino. There the support is not much better but at least the login still works

Wish him all the best there. LG

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S****8

CasinoPop Customer Service

2nd Apr. 2018, at 10:01 pm CEST#4
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CasinoPop ?

What there is not everything for sites ?

But looks very serious ...Rizk and Dunder Ikubu also belong to those !

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Insa24
Top Member

CasinoPop Customer Service

2nd Apr. 2018, at 11:30 pm CEST#5
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Yes I had until now actually a really good impression of CasinoPop or have the yes a very good reputation. But how their customer service presents itself here - I have really never experienced before!

As I said: I personally would have changed in his place a week ago with raised stink finger to another casino.
But in principle, again, my buddy is absolutely right when he thinks that he has not achieved a gold status for nothing through his loyalty and now he is just stalled as it comes across and no longer let in! But why? Maybe he pays out too much to the casino?

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RiverSong
Legend

CasinoPop Customer Service

2nd Apr. 2018, at 11:34 pm CEST#6
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Insa24 wrote on 02.04.2018 at 19:19: Hello dear community,
for at least two weeks my friend can no longer log into his account at CasinoPop. His account is fully verified for ages and deposits and withdrawals there were also some higher. Live Chat never allows a support MA to make any concrete statement oä - his request is constantly forwarded for processing. The email traffic between CasinoPop and my friend amounts to approx. 5 mails per day (!) in which in no single mail a solution of the problem is approached. In each mail there is a different support MA and each one says something different or recommends to delete the cache etc
It's nasty annoying back and forth - my buddy is now the whole Easter over me about this impossible support of his actual "favorite casino" on and I tell him all the time that there are also other nice online casinos.
He has probably really often deposited there and finally wants to know what's going on.
Has jmd of you ever had something like this-that one MA does not know what the other is doing? Honestly, I have never had such a haphazard and confused communication with a casino support!

always immediately with ask if you are currently the only one who can not log in and after 2 to 3 mails already in prospect to play there no more, of course make sure before that it is not you. some oc wake up then really

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tontoo2
Experienced

CasinoPop Customer Service

4th Apr. 2018, at 05:39 am CEST#7
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Dear Insa24, my friend has registered tonight in your friend's favorite casino, in the very young casino, where your friend has been playing for ages, and has paid out so much that the casino somehow stalls him. In the very young casino with good reputation, which was built for decades

The Wilkommensbonus is nice, 200%, with somewhat high turnover requirement, which, however, in your friend's favorite casino is posted very hesitantly, my friend says, which is good. He had at all times a good insight that there is still something to implement

Furthermore, he says, the maximum amount that can be won when the bonus is active is 20 times the bonus granted, which is shown as an amount related to the specific Deposit, which is nice and encourages to convert.
He had deposited only 25 euros, but with 50 euros bonus he could thus win even 1000

The slots run very well at the beginning, says my friend, as he was very quickly on about 220 euros credit. Then, unfortunately, he had very bad luck when he almost reached the turnover goal, and Starburst and Butterfly Staxx, which are known to have very long eating phases, ate his balance on low stakes very bad luck very quickly
He was a bit depressed and I advised him not to claim the 2nd Deposit bonus of 75%, because although he would certainly have implemented it after so much bad luck with the first one, he should be in solidarity with your friend and avoid such a casino

He realized this, set a deposit limit of one euro, waived the second bonus and was finally happy to have played for a relatively long time with 25 euros, which saved him 100 euros in deposits in partner casinos of your friend's favorite casino.

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Daniel
Elite

CasinoPop Customer Service

4th Apr. 2018, at 06:12 am CEST#8
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Why are you writing for your friend and not your friend himself?

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tontoo2
Experienced

CasinoPop Customer Service

4th Apr. 2018, at 06:30 am CEST#9
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My friend is a little shy.

This post has been translated automatically

Daniel
Elite

CasinoPop Customer Service

4th Apr. 2018, at 07:57 am CEST#10
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tontoo2 wrote on 04/04/2018 at 06:30: My friend is a bit shy.

Lol, I don't mean you

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