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Public complaints: Casinoclub money just gone

Topic created on 19th Sep. 2018 | Page: 1 of 2 | Answers: 13 | Views: 6,323
Wummes

Casinoclub money just gone

19th Sep. 2018, at 12:49 pm CEST#1
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Hello dear players,


I had 60 free spins on Book on Dead and had already got 4 times 3 mummies (second highest symbol) in the 6th round. In the 7th round I got 4 x mummy and the game crashed right after that. At reloggin the total win + the free spins was gone. I immediately called and geschlidert everything. They said to me that the remaining free spins are gone and I do not get them refunded, that is also so in terms and conditions, they said and to the money what is verschwuden will take care of a technician. That's not all, I lost the win from the free spins + the free spins and on my game balance were still 76 euros. 3 days later were also gone and the account is at 0. Let's see how it goes I think that I will get nothing back. It's been 5 days now.

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K****t

Casinoclub money just gone

19th Sep. 2018, at 01:00 pm CEST#2
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The conditions state:

3.7 You acknowledge that we use the Internet for all gambling transactions. On rare occasions, we may experience a disconnection or internet disruption due to which a game may be stopped. In such cases, we are not responsible for such disconnections, regardless of the area of the gambling transaction in which they occur. Players must assume the Risk of disconnection and should simply log back in to continue playing as soon as possible in the event of a disconnection. In case of Live Casino games, the bet will be declared null and void and the stake will be returned.

It doesn't say anything about not getting paid either free spins or money/wins.
They have to refund you and you have to get the free spins back as well.

Write a complaint to Askgamblers and to the MGA.

By the way again a nice example for the machinations of the OCs.

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Anonym

Casinoclub money just gone

19th Sep. 2018, at 01:31 pm CEST#3
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Strange especially just when it goes well brichts ab.... there I could start again with conspiracy

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Anonym

Casinoclub money just gone

19th Sep. 2018, at 01:51 pm CEST#4
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Liked this post: Anonym

qwertee wrote on 19.09.2018 at 13:31: Strange especially just when it goes well brichts ab.... there I can start again with conspiracy

Guys stay calm, it's all just coincidence .

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Anonym

Casinoclub money just gone

19th Sep. 2018, at 03:35 pm CEST#5
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Zaroo8 wrote on 09/19/2018 at 1:51 pm

Guys stay calm, this is all just coincidence .

Irony "on"

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Anonym

Casinoclub money just gone

19th Sep. 2018, at 08:33 pm CEST#6
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How can Bod have 60 free spins after the 7th round?
It would have to come 5 times retrigger in the first seven games.
Do I see that correctly?

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S****8

Casinoclub money just gone

19th Sep. 2018, at 09:59 pm CEST#7
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Random wrote on 19/09/2018 at 20:33: How can you have 60 free spins after the 7th round at Bod?
It would then have to have come 5 times retrigger in the first seven games.
Do I see that correctly?

Well, if there is not again a troll on the road ?

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Knochen
Elite

Casinoclub money just gone

19th Sep. 2018, at 10:13 pm CEST#8
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Casino Club is an absolutely reputable store and not for nothing since 2001 on the market. I have never heard of a case where a player has had problems with the withdrawal there, I myself have not had any problems there and especially the support is compared to some other casinos usually really accommodating and helpful. I can not imagine with the best will in the world that Casino Club simply cancels money because of 76€ or a few FS. They have cleared me then without hesitation the bonus so that I can pay out after 10 € Deposit 300 € and that paid out without documents within an hour, even after that there was never anything to complain about

Whatever may have happened, I doubt very much that it was exactly as described by the TE

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Anonym

Casinoclub money just gone

20th Sep. 2018, at 12:16 am CEST#9
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Well I have made other experiences, I had to threaten the ranz casino with the MGA so that my account is closed ....

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s****e

Casinoclub money just gone

20th Sep. 2018, at 09:44 am CEST#10
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If everything was in order with the bones, then it can't be - basta!

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