Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Casino with L&L license refuses to pay mega jackpot €225,000

Topic created on 21st Nov. 2017 | Page: 1 of 1 | Answers: 4 | Views: 1,887
nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 05:45 pm CET#1
0 Likes

Nobody has liked this post so far
I signed up at a german online casino and deposited 100€
instead of a 50% bonus as described on the page I received a 100% bonus
in the terms and conditions of the site is quite clear that with a bonus maximum 5 € per bet may be bet
since their bonus according to the site is 50% and the terms and conditions refer to it I just played with larger bets but was never with a stake of over 5 € and under 50 €

after about an hour I have fulfilled the bonus conditions

about another hour later I get at the slot a mega Jackpot 225.000€
but the casino does not want to pay
since I have cracked the jackpot after fulfilling the bonus conditions, I can only block the 1800 euros before because everything after that has nothing to do with the bonus

in the general terms and conditions also says that "bets" that are over the permitted stake will be refunded so you can not just block my account and do not want to pay out anything or?

the name of the website I give only tomorrow after conversation with their lawyer

Always remain fair 😉

This post has been translated automatically

Anonym

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:06 pm CET#2
0 Likes

Nobody has liked this post so far
Hmm, the bonus conditions are actually always "general" and not tied to a Welcomes bonus, etc. If the casino says it may be played with a maximum of 5 euros and the bonus is not designed so that you first play with your real money and then with the bonus.you will probably get nothing.Because in each casino is in the terms and conditions of the wins that were made wrongly during the bonus and from the money won are void.

This post has been translated automatically

nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:20 pm CET#3
0 Likes

Nobody has liked this post so far
this is all right I was first confirmed by support staff that with a bonus first on my fixed money is accessed and secondly, the win was after reaching the bonus conditions which means if I have behaved wrongly they should have told me already there is something wrong


Fact is if you tell me today you have fulfilled the bonus conditions you can not claim 5 days later I would have violated them

otherwise I could Deposit now get a bonus where that stands with 5 € maximum stake I play over 2 years bsp 50000 € and then times I'm lucky and win 100000 that the casino refers to the 5 € stake and does not want to pay

it can not be

and it is clearly stated in the terms and conditions: If a higher bet than the maximum amount allowed for a game or at the table was accidentally allowed, the excess amount over the maximum amount does not go into the bet mitein and will be refunded to the player. The bet will then be placed at the table according to the maximum bet rules.

which means if a maximum of 5€ is allowed the casino can take away the difference until the bonus is fulfilled and not all of it and that is a fact




This post has been translated automatically

nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:25 pm CET#4
0 Likes

Nobody has liked this post so far
-- This post was deleted --

This post has been translated automatically

Daniel
Elite

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 07:18 pm CET#5
0 Likes

Nobody has liked this post so far
nenad wrote on 21.11.2017 at 18:25: otherwise I could Deposit yes now get a bonus where that stands with 5€ maximum stake I play over 2 years bsp 50000€ and then times luck hab and 100000 win that the casino refers to the 5€ stake and not want to pay
it can not be

Hello, since we neither know which online casino it is nor what gambling license the casino has (L&L license?) we can not try anything and will have to wait until you have spoken with your lawyer tomorrow.

I can guess which casino group it might be. If your lawyer gives you the green light, then it would make sense for you to start a new thread with the title AnbieterXY Betrug: Casino verweigert Jackpot-Zahlung von 225.000€!

With this title the chances to rank in search engines are high, which increases the pressure on Casino. A meaningless title tends to do less.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 01:02 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately