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Public complaints: Casino Superlines does not pay out €24,000 (scam & rip-off)

Topic created on 22nd Sep. 2017 | Page: 1 of 3 | Answers: 21 | Views: 19,371
1234der5678

Casino Superlines does not pay out €24,000 (scam & rip-off)

22nd Sep. 2017, at 06:47 am CEST#1
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Hello have won at Casino Superlines just over 24000 euros. Initially with Bonus money 5000 unbelievable but simply true -.- after I had fulfilled all the bonus conditions I could also pay out after consultation with support ... Dan after verify it says I was paid out only 400 euros after discussions and back and forth I have continued to play out of anger and deposited another 20 euros and am simply on 100 euros real money!!! Pro spin On over 24000 euros come and they have simply canceled my money and paid me 400 euros out what is the shit?

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Daniel
Elite

Casino Superlines does not pay out €24,000 (scam & rip-off)

22nd Sep. 2017, at 08:30 am CEST#2
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Hello and welcome to the forum. I have taken the liberty of changing the title so that it is better found in the search engines and other players are warned about Casino Superlines or the warning reaches as many people as possible. If this online casino really works dubious, this could increase the pressure to pay out.

Casino Superlines is incidentally operated by Equinox Dynamic N.V. based in Curacao. The casino also has a gambling license in Curacao. Equinox Dynamic N.V. operates the following other Online Casinos, which are also licensed in Curacao


  • OrientXpress Casino

  • AfriCasino



Could you describe us again how this exactly happened? I understood that from your text as follows:


  1. You deposited 20€, played with bonus, won 5.000€ and also converted the bonus.

  2. The support of Casino Superlines has assured you the withdrawal.

  3. However, after Verification, the win was reduced to 400€ (probably with reference to the bonus turnover requirements).

  4. You did not withdraw the 400€ and played your way up to a high amount again.

  5. You played with up to 100€ / spin and won over 24.000€.

  6. Casino Superlines now only wants to pay out 400€



Is that correct? May I also ask how you found out about Casino Superlines? Which website recommended this casino to you? You don't have to answer the last question. I'm only interested in how you get to such bidders.

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1234der5678

Casino Superlines does not pay out €24,000 (scam & rip-off)

23rd Sep. 2017, at 07:50 pm CEST#3
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Yes after the money with Bonus money all turnover fulfillments reached (implemented) Live Chat asked the say yes pay out possible then only 400 euros and I have canceled Deposit and deposited another 20 euros and dan come to the 24,000€ in the payout I have then inserted 9,999€ after all Verification things and back and forth and all things halt dan came a confirmation email payout confirmed.... and another email payout set to 400 rest amount canceled

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Daniel
Elite

Casino Superlines does not pay out €24,000 (scam & rip-off)

23rd Sep. 2017, at 10:59 pm CEST#4
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1234der5678 wrote on 23.09.2017 at 19:50: Yes after the money with Bonus money all turnover fulfillments reached (implemented) Live Chat asked the say yes pay out possible then only 400 euros and I have canceled Deposit and deposited another 20 euros and dan come to the 24,000€ in the payout I have then inserted 9,999€ after all Verification things and back and forth and all things halt dan came a confirmation email payout confirmed.... and another email payout set to 400 rest amount canceled

So you played down the 400€ and then deposited another 20€ and thus came to an incredible 24,000€? And the second time you did not claim any bonus and ended up with only a payout of 400€?

I ask because in the Bonus terms and conditions of Casino Superlines says the following:

- Once you receive a bonus you will be eligible to cash out a maximum of x20 of your deposit until your general casino balance reaches 0.

- When a player's balance reaches 0, the bonus balance and associated Wagering requirements are reset.

The bonus wagering requirements are of course a cheek but Casino Superlines was technically in the right when they reset the first €5,000 to €400. If you played the second time (when you won the €24,000) without a bonus, that is clearly cheating and the casino should pay you your winnings in full.

Fraud or not, your problem is that you were playing at an online casino with a gambling license in Curacao. This gambling license is so weak that it is basically not a license at all. If the same thing had happened to you in Online Casinos with a European gambling license (Malta, Gibraltar, Alderny, Isle of Man, UK), you could now file a complaint with the relevant regulatory authority and this complaint would also be investigated and if it turned out that you were in the right, you would also receive your winnings. Some regulators are quicker, some are slower.

You can of course also file a complaint (in English, doesn't have to be perfect) in Curacao at: https://www.curacao-egaming.com/ (at the very bottom of the website you will find a form "File a Complaint). In our experience, this does not help at all.

We at GambleJoe do not list any online casinos with gambling licenses outside of Europe in our online casino comparison. Other websites do, however, and usually without any reference to the weak license, which is really sad!

You can now take the following steps (step by step):


  1. You contact the support and ask why you are paid only 400€. Tell them that you created a thread on GambleJoe in the forum and send them the link. Maybe it was just an unintentional mistake (hope dies last).

  2. If you don't get an answer or it's not plausible, you can tell them that you will fight for your money and won't rest until you get your winnings. You can tell them that you will always drag down the other brands (OrientXpress Casino and AfriCasino) as well.

  3. After that (even if it doesn't help) you should file a complaint with the regulatory authority in Curacao: https://www.curacao-egaming.com/

  4. At the same time you should file a complaint with the English language website Askgamblers. These lists the casino here: https://www.askgamblers.com/online-casinos/casino-superlines-review/ This will also do little good but your case is publicly viewable and hurts their reputation and maybe that's why they pay out. You should grasp at any straw.

  5. If all this is to no avail, the only thing left to do is to damage the reputation of this casino and warn other players about Casino Superlines. Share your experience in all forums, social networks and wherever you can (preferably in German and English language forums and if you speak a third language also in this language).

  6. You can get advice from a lawyer for international law. Whereby I give this also little chances. There are casinos in Curacao with fake slots from Novomatic and apparently not even their lawyers can defend themselves against these copyright infringements.



I am really sorry for you that I can't give you a better prognosis in this case. Only by building up massive pressure involving all casinos of Equinox Dynamic N.V. you might be able to get your winnings paid out.

In the future, you should make sure that you do not play in any online casinos with gambling licenses outside of Europe, as experience has shown that such scenarios almost always occur with large winnings. You should also always pay attention to bonus turnover conditions and rather do without the bonus in case of doubt. Also, many online casinos in Europe have partly very player-unfriendly bonus terms and conditions.

I hope that these steps will lead to success for you. It would be nice if you would keep us informed about your case.

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Anonym

Casino Superlines does not pay out €24,000 (scam & rip-off)

24th Sep. 2017, at 01:48 am CEST#5
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I am also really sorry for you. But I still have to ask how you come across such casinos?

I personally have never heard of them. Most complaints are about casinos with Curacao licenses. Who or what promotes such casinos?

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Daniel
Elite

Casino Superlines does not pay out €24,000 (scam & rip-off)

24th Sep. 2017, at 02:47 am CEST#6
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Hammerdammer wrote on 24/09/2017 at 01:48: I am also really sorry for you. But I still have to ask how you come up with such casinos?

I personally have never heard of these. After all, most of the complaints are about casinos with Curacao licenses. Who or what advertises such casinos?

Virtually all relevant German-language casino sites except GambleJoe (72,100 results):

Daniel
In the English-speaking world, this casino is also listed in blacklists on some sites. It really doesn't look that great. Well, I can only hope that GambleJoe will soon be at the top of the German search results with this thread, just like Playamo:

Daniel

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1234der5678

Casino Superlines does not pay out €24,000 (scam & rip-off)

25th Sep. 2017, at 09:52 pm CEST#7
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Somewhere was the advertising of this online casino site does not mer where

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1234der5678

Casino Superlines does not pay out €24,000 (scam & rip-off)

25th Sep. 2017, at 09:55 pm CEST#8
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Hammerdammer wrote on 24/09/2017 at 01:48: I am also really sorry for you. But I still have to ask how you come up with such casinos?

I personally have never heard of these. After all, most of the complaints are about casinos with Curacao licenses. Who or what promotes such casinos?

I have filed a direct complaint with the licensing authority of the country Dan I have contacted, among other things, the support after I was thrown a few times from the page (technical failure) I eventually got the answer "Hello now 100% bonus secure" of all others written to with email came no response and there will also I think not mer give

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1234der5678

Casino Superlines does not pay out €24,000 (scam & rip-off)

25th Sep. 2017, at 09:57 pm CEST#9
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At the 5000 yes it was with Bonus money and the support said the bonus conditions are met... Then offered 400 and I have deposited another 20 without bonus well as won so zeronnen

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Daniel
Elite

Casino Superlines does not pay out €24,000 (scam & rip-off)

26th Sep. 2017, at 05:06 am CEST#10
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1234der5678 wrote on 25.09.2017 at 21:57: At the 5000 yes it was with Bonus money and the support said the bonus conditions are met... Then offered 400 and I deposited another 20 without bonus well as won so zeronnen

This is really extremely unfortunate but absolute standard at Curacao casinos. If a large amount is won, there are always problems. This can also happen at in Europe licensed Online Casinos on GambleJoe that there are problems or times worse online casinos are there. But then players can evaluate this and then you have (even if it often takes a long time) at least a very realistic chance to get your money, if you are as a player in the right. The most impressive example of this is this case: https://www.gamblejoe.com/news/merkur-casino-verweigert-auszahlung/

24.000€ is a hell of a lot of money and if that happened to me, I would keep an eye on the company Equinox Dynamic N.V. and warn all over the web about their online casinos, not just Casino Superlines. Unfortunately, as far as I know, this is the only effective thing you can do.

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