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Public complaints: Casimba - Online casino does not want to pay out 20,000 euros. (Page 2)

Topic created on 17th May. 2018 | Page: 2 of 3 | Answers: 29 | Views: 14,670
Knochen
Elite

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 11:36 pm CEST#11
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tby333 wrote on 05/17/2018 at 10:48 PM
You've got it wrong

He played during the bonus with over 5 euro stakes...

Really a pity that you always have to read this crap with the max 5 euros.
It should simply be so that it is not possible to play with more.

There are already casinos where this is so, so it is definitely possible.

There are also still casinos which do not even have this moronic rule. In my opinion, this is primarily there to be able to retain wins in the event of a dispute.

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SimonK1985

Casimba - Online casino does not want to pay out 20,000 euros.

28th May. 2018, at 02:37 pm CEST#12
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Hello to the round,
thank you for your many replies.

After I had a very extensive email correspondence with the casino and also reported my case to the UK Gambling Commission, the casino got back to me. We are now so remain that the casino has transferred me an amount of 3,000 EUR as a gesture of goodwill. Of course, my win was much higher but I then took the offer, because I also just do not want to annoy me further and waste so much time.

I am very happy that this case has now turned out to be somewhat positive.
It is important to "calm down" before writing such important emails

Best regards
Simon

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Skitch22
Elite

Casimba - Online casino does not want to pay out 20,000 euros.

28th May. 2018, at 03:14 pm CEST#13
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3000€ fits I would have also taken.

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Anonym

Casimba - Online casino does not want to pay out 20,000 euros.

28th May. 2018, at 03:52 pm CEST#14
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Skitch22 wrote on 28/05/2018 at 15:14: 3000€ fits I would have taken too.

I also see so, still a lot better than nothing

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vfl1949

Casimba - Online casino does not want to pay out 20,000 euros.

18th Mar. 2019, at 10:24 am CET#15
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Hello.

I post my incident here. If it would be better or clearer to create a separate thread please put a short info here.

In the end, I had a similar experience as the topic creator. Have the "big" Casimba bonus up to 5,000.00 EUR claimed and now also played through.

In individual games I have made bets over 5.00 EUR. I have not read the terms and conditions correctly - stupidly. The average stake was certainly under 5.00 EUR. Now I wanted to make a first payout, which was canceled with reference to the 5 EUR clause.

I have now objected to the whole thing for the time being. Do I have a chance here with unfair terms and conditions? I must say that I had almost gambled away the bonus and in this loss phase also played with stakes over 10 EUR. But Casimba was not interested in this. With other casinos there are here yes warning messages. So it is unfortunately probably no longer as a loss leader offer and I went for it...

What role can the MGA play exactly in such a case? Can they support me or do I have nothing to expect from this side?

VG Stefan

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Sunnyundflo
Top Member

Casimba - Online casino does not want to pay out 20,000 euros.

18th Mar. 2019, at 10:28 am CET#16
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Hello Stefan unfortunately MGA can not take a role with someone who does not comply with the terms and conditions .
Thus, the casino is in the right.

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Anonym

Casimba - Online casino does not want to pay out 20,000 euros.

18th Mar. 2019, at 04:55 pm CET#17
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Liked this post: Avatar von GambleAddict777 GambleAddict777
Correct. Snort your nose and chalk it up to learning, even if it hurts.

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Jcnjcn1111

Casimba - Online casino does not want to pay out 20,000 euros.

10th Aug. 2019, at 06:54 pm CEST#18
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Hi

At the beginning I want to let you know that my language skills are not so good yet.

I won 3200e at Casimba 2 days ago. It was with Deposit bonus. I managed to wager 35 times. And now my wins is canceled. I have played only with 1e stake. I got a mail like this

Dear Jar

Your account has been found to be in breach of clause 6 of the Promotional Terms associated with the welcome offer:

Clause 6 - The maximum bet allowed while the Welcome bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of €140 has been returned to your gaming account.

Regards
Accounts Team


It was also not a welcome bonus have played there before. I deposited 100e and got 50e bonus. After first wins I had to wager 35 times because I still had bonus in high 50e.

Can someone help me somehow? Please

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Anonym

Casimba - Online casino does not want to pay out 20,000 euros.

10th Aug. 2019, at 10:10 pm CEST#19
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Have you used the Risk function of a slot to double a win of 1 or 2 euros several times?

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Jcnjcn1111

Casimba - Online casino does not want to pay out 20,000 euros.

10th Aug. 2019, at 10:34 pm CEST#20
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No I have not
The only thing I did is that I bought free spins at 300 shields at 1e bet but the bet still remained at 1e. So for so-called BuyPass at 1 e bet I had to pay 60e

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