Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Casimba - Online casino does not want to pay out 20,000 euros.

Topic created on 17th May. 2018 | Page: 1 of 3 | Answers: 29 | Views: 14,674
SimonK1985

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 12:42 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello to the group,
unfortunately, so far I have not been able to find a specific verdict in other posts.

It's about the following:
I used the 200% Welcome bonus from Casimba for my first Deposit and actually managed to convert it 35x.
After my "bonus balance" was transferred to my "cash balance" I continued playing and after a few hours I made several high wins. Almost 20.000 Euro! The friends were really huge! I wanted to withdraw the amount, but could only withdraw 5,000 euros because I am a new customer and can only increase the withdrawal limit after the first withdrawal.
Okay, I thought to myself. Then I just wait another 1-2 weeks.

Two days later I received a mail with the following content:

--------------------------------
Hello Simon,
your withdrawal has been cancelled because you played over 5 euro per spin while the welcome bonus was still in play. On 14-05-2018 04:18:58 GMT at Game Super Fruits Wild. Your deposit of 300 Euro has been refunded to your account. Please read our Terms and Conditions paragraph 7 (vi)

https://www.casimba.com/de/promoterms/

Kind regards
---------------------------------

Yes I have bet during the bonus period with more than 5, - Euro per spin. What I was not aware... So this went now several times back and forth with the mails.

Here is another answer from Casimba
Hello Simon,
it does not matter what you won after the bonus is no longer in the game. The fact is that you have violated one of our terms and conditions. Namely, you have played over 5 Euros per spin while the Welcome Bonus was still in play. Please check your account history for details. You have played 14-05-2018 04:18:58 GMT on the game Super Fruits Wild for more than 5 Euro.

Our terms and conditions are clear here, b please read our terms and conditions paragraph 7 (vi)

They just don't want to pay out my win, even though I had the big wins long after my "welcome bonus period" expired. What a cheek!
I know that we are in a gray area in Germany and it is hardly possible to claim your won money.

Nevertheless my question:
Is there anyone of you who can really help me in this matter?
"Should the casino "Casimba" pay out the amount to me due to your help, a generous reward beckons. And that is a PROMISE!

Am really p**sed off, sad and angry at the same time. That happens to me something I really would not have thought!

Thanks for the help!

Kind regards
Simon





This post has been translated automatically

Knochen
Elite

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 01:10 pm CEST#2
1 Like

Liked this post: Avatar von SimonK1985 SimonK1985
If a responsible person from Gamblejoe has a good contact to the casino and they also set a high value on their public image, you might have a chance for a compromise. But actually I see black here.

The problem is: The casino does not have to pay out if you have violated the terms and conditions. This may be unfair and rip-off but unfortunately also fact. If you get any money at all, then only as a gesture of goodwill. You could of course still file a complaint (the mga will not give you a right but if many complaints about this 5€ rule, this may eventually be abolished). You could also say that you complain publicly and try to make so pressure. In the end, however, everything is at the discretion of the casino and since casinos are not instances of morality it looks bad.

This post has been translated automatically

Casinolady
Rookie

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 01:45 pm CEST#3
1 Like

Liked this post: Avatar von SimonK1985 SimonK1985
But you are sure that you have not violated the 5 euro rule before? And you wagered the bonus normally?

I also suspect that the casino just wants to refuse, is also a nice sum.

You can but your game history, screen and send them by mail to the MGA. Because you have done nothing wrong.

In any case, stay tuned, good luck 🀠Lg

This post has been translated automatically

Anonym

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 06:06 pm CEST#4
1 Like

Liked this post: Avatar von SimonK1985 SimonK1985
Just always read the bonus conditions beforehand, even if it is time-consuming. If you have played with more than 5 euros per spin when the bonus was still active, you have violated the conditions. Sounds tough, but the casino is in the right.

This post has been translated automatically

SimonK1985

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 07:25 pm CEST#5
0 Likes

Nobody has liked this post so far
Hello Gamer777,
in principle I understand this problem. However, the question also arises as to why it is even possible to play with more than 5 euros per round during the bonus phase, or why one is not then directly made aware of this violation. I am sure that if a player gambled away his money and asked the casino for a refund of his Deposit, he would have been laughed at.
Playing during the bonus period has nothing to do with regular play after the bonus period. Only the winnings that were earned during the bonus phase should be confiscated, since the 5 euros per round are also only valid during this time. Here again the excerpt from their AGB`s

The maximum bet allowed while the Welcome bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

This post has been translated automatically

RiverSong
Legend

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 07:56 pm CEST#6
0 Likes

Nobody has liked this post so far
SimonK1985 wrote on 17/05/2018 at 19:25
Playing during the bonus phase has nothing to do with regular play after the bonus phase. Only the wins earned during the bonus phase should be confiscated, since the 5 euros per round also only apply during this time. Here again the excerpt from their AGB`s

The maximum bet allowed while the Welcome bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

normally you are right that the bonus phase has nothing to do with the regular game afterwards. but since you have completed the bonus phase wrongly by betting more than 5, this will affect all subsequent wins. if you had cashed out immediately after the bonus phase, the same thing would have happened, unfortunately

This post has been translated automatically

TimTheBull
Rookie

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 09:51 pm CEST#7
0 Likes

Nobody has liked this post so far
Hello.
Again and again this 5€ regulation...... it's just annoying...., yet they are unfortunately in the right.
I see little chance for you, as you yourself saides you have just played during the bonus period with more than 5 € per spin and so everything that came later is unfortunately invalid, no matter if the big win came after you have converted the bonus.
Nevertheless, all the best and good luck.

This post has been translated automatically

Bvb1995
Expert

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 10:22 pm CEST#8
0 Likes

Nobody has liked this post so far
He has nevertheless started after termination of the bonus with 5 euro bets ? Or do I understand it wrong?

If you have remained in the bonus under 5 euros try everything

Shit casinos try everything not to pay out

This post has been translated automatically

Anonym

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 10:48 pm CEST#9
0 Likes

Nobody has liked this post so far
Bvb1995 wrote on 17.05.2018 at 22:22: He has nevertheless started after termination of the bonus with 5 euro bets ? Or do I understand it wrong ?

If you stayed in the bonus under 5 euro try everything

Shit casinos try everything not to pay out

You understand it wrong

He played during the bonus with over 5 euro stakes...

Really a pity that you always have to read this crap with the max 5 euros.
It should simply be so that it is not possible to play with more.

There are already casinos where this is so, so it is definitely possible.

This post has been translated automatically

TimTheBull
Rookie

Casimba - Online casino does not want to pay out 20,000 euros.

17th May. 2018, at 10:51 pm CEST#10
0 Likes

Nobody has liked this post so far
SimonK1985 wrote on 05/17/2018 12:42 PM: Hello to the group,

Two days later I received a mail with the following content:

--------------------------------
Hello Simon,
your withdrawal has been cancelled because you played over 5 euro per spin while the Welcome bonus was still in play. On 14-05-2018 04:18:58 GMT at Game Super Fruits Wild. Your Deposit of 300 Euro has been refunded to your account. Please read our Terms and Conditions paragraph 7 (vi)

https://www.casimba.com/de/promoterms/

Kind regards
---------------------------------

Yes I have bet during the bonus period with more than 5, - Euro per spin. What I was not aware... So this went now several times back and forth with the mails.

... ... ... ... ...

According to Simon's statement he played in the bonus with more than 5€. See quote above. Ergo, there is unfortunately not much you can do, even if it is very annoying.

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 03:26 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately