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Public complaints: Casimba - Immortal Romance - Game bugs?

Topic created on 03rd Nov. 2017 | Page: 1 of 1 | Answers: 5 | Views: 3,798
lexington
Visitor

Casimba - Immortal Romance - Game bugs?

3rd Nov. 2017, at 09:10 pm CET#1
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Hello all,

i signed up at Casimba casino this week. Took the bonus with 50€. I played (as usual) Immortal Romance. On 60ct then came the Ultra Wild Desire picture

lexington

To implement the bonus I played with slightly higher stakes (up to max 4.80 €).

I got free spins with 1,20€ at about 500€ balance and chose Amber. In the free spins I got 4 Scatters (120€), but the win was not credited. The whole thing happened again at a later time.

Of course I immediately contacted customer service. The first time I was told that I can continue playing, which is why it happened to me a second time.

Customer service tells me that it was forwarded to the manufacturer, let's see what comes out.
I have uploaded the pictures I have taken here -> click

I have played a lot of Immortal Romance, but this has never happened to me before.

Has this ever happened to any of you? Do I have hope to get the lost money?
I think it happened outside the free spins, but I don't have any proof photos, so I can forget about the money completely, right?


Greetings,
lex

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Daniel
Elite

Casimba - Immortal Romance - Game bugs?

4th Nov. 2017, at 09:39 am CET#2
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This also happened to me once with the game Hong Kong Towers. It was only 30€ and I was playing high at the time and was a bit delirious, so I didn't really notice it. I wondered briefly and thought that I probably by the many gambling so slowly verblöde. The next morning were then about 30 € automatically in my account.

In your case, something went wrong on the server of the game producer. In all probability, the money will be credited to you today.

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Matthias
Expert

Casimba - Immortal Romance - Game bugs?

4th Nov. 2017, at 06:03 pm CET#3
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Exciting topic, am curious what you report to us and hope that the money will soon be credited to your account!

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lexington
Visitor

Casimba - Immortal Romance - Game bugs?

5th Nov. 2017, at 11:49 am CET#4
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Unfortunately, nothing has happened yet. Neither money on the account nor answer from customer service.

I keep you up to date!

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lexington
Visitor

Casimba - Immortal Romance - Game bugs?

9th Nov. 2017, at 11:39 am CET#5
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Hello all,

in the meantime I got an answer from Casimba, the missing money was credited back to my account together with a 25€ cash bonus

Here the mail:

Hi lexington,

During your recent play with us, an internal error occurred, some of your bets were not credited properly.

This issue has now been resolved and we have now credited your account as follows:

Total missing credits: EUR113.65

As a result of the inconvenience, we would like to offer you EUR25.00 cash bonus.

Therefore, a total of EUR138.65 has been added to your account in cash.

We apologise for the inconvenience,

Best Regards
Casino Management


Casimba
https://www.casimba.com
Email: support@casimba.com
Live Chat available on https://www.casimba.com
18+ Please Bet Responsibly - We believe in Responsible Gambling,
For more information go to www.gambleaware.co.uk

Let's Talk About Responsible Gambling - find out more at www.ResponsibleGamblingWeek.co.uk

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Daniel
Elite

Casimba - Immortal Romance - Game bugs?

9th Nov. 2017, at 11:53 am CET#6
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This topic has been closed
Thanks for the feedback and glad everything worked out - even if it took longer than usual, unfortunately. I'll close this case then.

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