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Public complaints: BWIN Casino Bonus Scam

Topic created on 04th Jan. 2018 | Page: 1 of 2 | Answers: 17 | Views: 11,323
tontoo2
Experienced

BWIN Casino Bonus Scam

4th Jan. 2018, at 09:53 pm CET#1
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I had deposited 30 euros today, claiming a 25% bonus.
Lost Deposit including bonus. Left the casino with a balance of 0.14 euros.

About 1 hour later deposited 30 euros again without claiming anything, initially lost something, then played my way up to 70 euros.
By chance I noticed that I now have about 30 euros real money and 40 euros bonus balance.
In the chat I got only general phrases, that would be just a bonus. On the remark, one can me nevertheless silently no bonus conditions from lost Bonuses on new deposits at will on bind and credit into bonuses convert, well, again phrases, this is not the case (?). Well, maybe I'm just stupid, or do not see correctly.

After repeated several times, the support said he forwarded it and I would get a message by mail.
On my question which supervisory authority is responsible, I got no more answer.

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tontoo2
Experienced

BWIN Casino Bonus Scam

4th Jan. 2018, at 10:23 pm CET#2
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Here are some excerpts from the support chat. So, what I don't understand is that when someone notices something like this and complains that you don't IMMEDIATELY row back, apologize, something like this: "Yes, there seems to be something wrong, please be patient, we will check and correct it, with apologies."
But rather pretends to be clueless and takes you for a fool

http://fs1.directupload.net/images/180104/92qig6ty.jpg
http://fs1.directupload.net/images/180104/u4kwit73.jpg
http://fs1.directupload.net/images/180104/o7ntryra.jpg
http://fs1.directupload.net/images/180104/ny5bjj62.jpg

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tontoo2
Experienced

BWIN Casino Bonus Scam

4th Jan. 2018, at 11:14 pm CET#3
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And already the promised answer came by mail:

http://fs1.directupload.net/images/180104/fgg43pgq.png

So, I am at a loss for words. Again, in summary:

deposited 30 euros, received 25% bonus, lost total amount except 0.14 euros.
After one hour deposited again 30 euros, with the first loss spin to 0.40 euros possible remaining bonus (0.14 euros) forfeited.
Played down to under 20 euros, pure real money balance from 2nd deposit.
Then some wins, 70 euro balance.
But, 40 euros of that bonus money.
Pure fraud. I will now see if I can prosecute the colleagues. They are in Austria, aren't they? What do you think, can I press charges for fraud?

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Anonym

BWIN Casino Bonus Scam

4th Jan. 2018, at 11:37 pm CET#4
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You have not played the bonus to 0 therefore it is still active.should have canceled him think ik

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tontoo2
Experienced

BWIN Casino Bonus Scam

4th Jan. 2018, at 11:43 pm CET#5
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Thank you. This happens with the first loss spin. 0.14 euros old bonus balance, 30 euros new deposit.
Once below 30 euros, bonus forfeited. But apparently bwin wants to have yes quite smart practices.

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tontoo2
Experienced

BWIN Casino Bonus Scam

4th Jan. 2018, at 11:59 pm CET#6
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And here is the reply email to bwin

http://fs1.directupload.net/images/180104/k7klc3p3.png

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Stromberg
Legend

BWIN Casino Bonus Scam

5th Jan. 2018, at 12:19 am CET#7
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tontoo2 wrote on 04/01/2018 at 23:43: Thank you. This happens with the first loss spin. 0.14 euros old bonus balance, 30 euros new deposit.
Once below 30 euros, bonus forfeited. But apparently bwin wants to have quite smart practices.

Not if real money is used first evtl?

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tontoo2
Experienced

BWIN Casino Bonus Scam

5th Jan. 2018, at 12:42 am CET#8
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If that were the case, then I would still have 0.14 euros bonus money. No, I was silently put the turnover requirements, although the bonus was forfeited, i.e. I fell below 30 euros with the first spin after the second Deposit, on the subsequent deposit. And so it happened that suddenly, after win, I have 30 euros real money and 40 euros bonus money. As if I had made the win with the Bonus money, which was not the case.

About the cancellation of the 0.14 euros: Why should I do this before further deposit? I have nothing to give away. It is a spin partly with bonus money, which I bought dearly, i.e. allowed that 30 euros initial deposit is converted into bonus money for me because of 25% bonus. And with this first spin after subsequent deposit, the bonus was completely and utterly forfeited.

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Anonym

BWIN Casino Bonus Scam

5th Jan. 2018, at 01:53 am CET#9
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tontoo2 wrote on 04/01/2018 at 23:43: Thank you. This happens with the first loss spin. 0.14 euros old bonus balance, 30 euros new deposit.
Once below 30 euros, bonus forfeited. But apparently bwin wants to have quite smart practices.

As locke2kk already mentioned, you would have had to either play the 0,14€ to 0,00€ or cancel the remaining bonus balance, before you make a 2nd deposit. Despite your 2nd Deposit, the bonus and its conditions remain active and unfortunately do not expire with another spin. Can not explain to you exactly how this is offset with the remaining bonus and the 2nd deposit, because as far as I know bwin is not a parachute/no-sticky bonus, but deposit + bonus must be converted 35x before you can withdraw anything.
In your case, I assume that if you had won e.g. 20€ more, your real money would still not exceed the 30€ (2nd deposit) until the conditions of the active bonus are met. The bonus balance would then be 60€.
You would have to ask in the chat how much you still have to convert or whether you can still convert it at all and what effects your 2nd deposit has with still active bonus balance.

This is the only way I can explain it.
Your mood I can understand, after all, you lose with your 2nd deposit real money, but win only Bonus money, should my guess be right.

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Anonym

BWIN Casino Bonus Scam

5th Jan. 2018, at 03:26 am CET#10
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Holzhupe wrote on 01/05/2018 at 01:53 PM
tontoo2 wrote on 04/01/2018 at 23:43: Thanks. This happens with the first loss spin. 0.14 euros old bonus balance, 30 euros new deposit.
Once below 30 euros, bonus forfeited. But apparently bwin wants to have quite smart practices.

As locke2kk already mentioned, you would have had to either play the 0,14€ to 0,00€ or cancel the remaining bonus balance, before you make a 2nd deposit. Despite your 2nd Deposit, the bonus and its conditions remain active and unfortunately do not expire with another spin. Can not explain to you exactly how this is offset with the remaining bonus and the 2nd deposit, because as far as I know bwin is not a parachute/no-sticky bonus, but deposit + bonus must be converted 35x before you can withdraw anything.
In your case, I assume that if you had won e.g. 20€ more, your real money would still not exceed the 30€ (2nd deposit) until the conditions of the active bonus are met. The bonus balance would then be 60€.
You would have to ask in the chat, how much you still have to convert or whether you can still convert it at all and what effects your 2nd deposit has with still active bonus balance.

This is the only way I can explain it.
Your mood I can understand, after all, you lose with your 2nd deposit real money, but win only Bonus money, should my guess be right.

I see it the same way. Bonus money even if it sucks at the moment always play down to 0 and check before the next deposit whether the bonus is "deleted".
Btw: I would never want to take a 25% B in claim. Since had to win more than the effort is worth^^

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