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Public complaints: BEWARE OF RUBY FORTUNE CASINO

Topic created on 24th Apr. 2018 | Page: 1 of 2 | Answers: 11 | Views: 5,161
norubyfortunecasino

BEWARE OF RUBY FORTUNE CASINO

24th Apr. 2018, at 09:29 pm CEST#1
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Good evening dear community,

i would like to publicly complain about RUBY FORTUNE CASINO, as I now know from my own experience that it is not a reputable casino.

At RUBY FORTUNE CASINO, the issue of Gambling addiction is not taken seriously, MGA requirements are not adhered to, data protection regulations are negligently violated, and overall the casino simply works unprofessionally. Anyone who registers here must expect to be treated inappropriately.

Despite casino block, I was able to register there with my details and gamble 200 EUR. The answer:

" I am very sorry that you were able to successfully register at the casino even though you have already had yourself banned for gambling addiction.

However, it seems that you were only able to successfully register and Deposit in our casino by using different data (e.g. a different e-mail address)."

However, this is simply not true. I was able to register normally with my first name, last name and correct address. Certainly, it may be that I have a different e-mail address in the meantime. But that is certainly not a reason why Player protection should fail.

For me, this is a blatant violation of licensing regulations.

Furthermore, before registering at the casino, I contacted the Live Chat and asked if I could register at this casino. The answer: you have several accounts at other casinos, but here you may register. When I asked if the "restrictions" there somehow play a role, they only replied: As long as you do not accept any bonus offers from us, everything is OK from our side.


This cannot be the case either. From my point of view, a totally unserious approach.

Furthermore, in the meantime I was also accidentally addressed in the e-mails with a different first name and player account. This means that I was negligently given personal information about other players. Something like that is also unacceptable.

Against the background that it is "only" about 200 EUR, the casino here does not really seem to strive for a serious appearance - here it is quite obviously only about a pure rip-off - so people, I can only warn of this casino and will also report in other forums about it and will also switch on the MGA. Something like this does not work at all.

Thank you for your attention.



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Anonym

BEWARE OF RUBY FORTUNE CASINO

24th Apr. 2018, at 09:49 pm CEST#2
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So I've never had any problems with the casino... Even had my biggest win ever in this casino... Payout could have been faster but they have paid out without any problems 2500€ and that even without requesting large documents... That was about 3 weeks ago

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Jenges
Amateur

BEWARE OF RUBY FORTUNE CASINO

24th Apr. 2018, at 09:58 pm CEST#3
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I find your warning a bit exaggerated. I have never had any problems with the casino, everything has always been paid out top. I do not mean this in a bad way: Better find a proper therapy!!! There will always be opportunities to sign up in casinos...... There are just too many....

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Dutch78
Expert

BEWARE OF RUBY FORTUNE CASINO

24th Apr. 2018, at 10:01 pm CEST#4
1 Like

Liked this post: Avatar von Insa24 Insa24
I have no sympathy for your complaint. Why do you not even question yourself and your behavior?
Regestrierst you knowingly for the second time in a casino, although you have already blocked yourself here.
Of course, the email address is an important criterion for identifying whether you have already registered here once, it is, by the way, the first indication that is queried in case of possible double accounts.
You denounce the casino as unseriös, be left aside, whether that is true, I can not and may not judge, but what I can judge is your behavior in this regard and I feel as unseriös.
I am not a gambling addict myself, but I know about the general subject of addiction, and I can understand the urge to do something to overcome the addiction, however it may be, but I cannot understand what exactly you want to achieve with this thread.
You must have known that this can not end well, so you should question yourself and your behavior first, instead of looking for the blame on others.

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norubyfortunecasino

BEWARE OF RUBY FORTUNE CASINO

25th Apr. 2018, at 11:29 pm CEST#5
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Dutch78 wrote on 24.04.2018 at 22:01: I'm afraid I have no sympathy for your complaint.Why don't you even question yourself and your behavior?
Regestriate yourself knowingly for the second time in a casino, although you have already banned yourself here.
Of course, the email address is an important criterion for identifying whether you have already registered here once, it is, by the way, the first indication that is queried in case of possible double accounts.
You denounce the casino as unseriös, be left aside, whether that is true, I can not and may not judge, but what I can judge is your behavior in this regard and I feel as unseriös.
I am not a gambling addict myself, but I know about the general subject of addiction, and I can understand the urge to do something to overcome the addiction, however it may be, but I cannot understand what exactly you want to achieve with this thread.
You must have known that this can not end well, so you should question yourself and your behavior first, instead of looking for the blame on others.

It may be that I am stupid and sick. But what is the purpose of a lock? If there is not even a minimum of protection, then that is just perverse....

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Knochen
Elite

BEWARE OF RUBY FORTUNE CASINO

25th Apr. 2018, at 11:35 pm CEST#6
1 Like

Liked this post: Avatar von norubyfortunecasino norubyfortunecasino
Difficult case. On the one hand I agree with you, the casino should have treated your ban more strictly and I would advise you to really turn to the MGa. On the other hand, it is still your fault. If you even knowingly sign up at a casino that you know you've been banned from and then want your money back. In the case of a withdrawal it would have been noticed anyway so I also do not understand the sense behind it. Gambling with no chance of winning but possibly money back?

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sippi
Expert

BEWARE OF RUBY FORTUNE CASINO

26th Apr. 2018, at 10:46 am CEST#7
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Liked this post: Avatar von Insa24 Insa24, J****r
Might not apply to the thread creator, I don't know, but to me it always looks like people think they can play for free. If something is won, fine, you let it pay out and you shut up. If you spend the money, then they just contact the casino, "please give me the money back, I'm not allowed to play".
Why not go to a new casino? Right, in the blocked one you can easily get the money again...

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Bello_lulu

BEWARE OF RUBY FORTUNE CASINO

26th Apr. 2018, at 11:14 am CEST#8
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And what if you had won €5,000 right now?

Then it would surely not matter to you that there is not so looked at the Player protection, right?

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Knochen
Elite

BEWARE OF RUBY FORTUNE CASINO

26th Apr. 2018, at 12:00 pm CEST#9
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Then the money would not have been paid out and the complaint thread here would be worded a little differently. All in all, the casino still needs to improve its blocking system.

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Bello_lulu

BEWARE OF RUBY FORTUNE CASINO

26th Apr. 2018, at 01:38 pm CEST#10
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Meant with it, if he could have paid out that "money" nevertheless.
But yes of course, the system must be improved.

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