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Public complaints: Beware of boombang casino (experience) (Page 3)

Topic created on 08th Feb. 2018 | Page: 3 of 12 | Answers: 113 | Views: 46,836
Anonym

Beware of boombang casino (experience)

23rd Feb. 2018, at 02:12 am CET#21
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LaKo79 wrote on 21.02.2018 at 12:28 pm
Just now I was told in the Live Chat with them it always takes so long because they enter everything manually....Yesterday it was said because the finance department is very busy at the moment.....Oh man what a Vera....


They must have a piece of paper with excuses lying next to it, which they list one after the other^^
In the middle of the game they wrote to me via live chat and offered me a bonus. Something like that has never happened to me before.

Just click away

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LaKo79
Visitor

Beware of boombang casino (experience)

23rd Feb. 2018, at 06:13 am CET#22
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I'm waiting for 2 payouts of 2000 euros each, so that's 4000 euros, which I'll probably never get

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M****3

Beware of boombang casino (experience)

16th May. 2018, at 03:03 pm CEST#23
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LaKo79 wrote on 23/02/2018 at 06:13: I'm waiting for 2 payouts of 2000 euros each.So that makes 4000.Which I will probably never get ðŸ¤"

And how did it turn out would you all be paid out?

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Anonym

Beware of boombang casino (experience)

16th May. 2018, at 05:46 pm CEST#24
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hey guys I can not understand that the payout takes so long with them, I play for a very long time in the three casinos of them, online casino Germany is yes the main casino of them. if all documents are checked the money in three 4 hours on the account so are really not bad casinos but the Verification of documents could be faster:)

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BlackPanther
Amateur

Beware of boombang casino (experience)

11th Dec. 2018, at 02:46 pm CET#25
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So guys. I have lost my first Deposit made in the casino. Well actually the thing chopped off. After 7 days I received a bonus of 25 euros. A personal bonus it was with which one could withdraw even 200Euro as the normal 100 Euro. I have managed the bonus conditions and still had 260 euros on the bankroll. As far as I have seen the bonus is deducted with a payout that is he is not payable.
So on Saturday I asked how long a Verification would take and the payout. Three full days which is really very long normal I know there 24 h. Well since I could not win more anyway I pulled it through times. Saturday night the documents sent. Monday the first working day, today the second and when I looked in my email box this morning I was verified. So I came with c.a one day through the verification. Now I asked today when the withdrawal will be processed: the chat told me again that it would have a maximum processing time of 3 days. 1 hour after my account was verified today came the email that my withdrawal has been processed. I do not know what you all have.

My withdrawal was sent via wire transfer this morning before 12! How long does it take c.a until it is there on my account ? I have already experienced things as the things were paid on the same day on the account so some is still quite incredible

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Begbie
Elite

Beware of boombang casino (experience)

11th Dec. 2018, at 03:08 pm CET#26
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the casino is already ok. play there also quite often. is I believe an offshoot of oc-eu.com (onlinecasino germany)...

that you can not pay the bonus even after successful Wagern, I feel but compared to other casinos, where the bonus can be paid out with a similar game offer, rather as a disadvantage...

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Anonym

Beware of boombang casino (experience)

20th Aug. 2019, at 12:01 pm CEST#27
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Hello all. I am new here & hope someone can help me !

I have big problems with the casino Slotilda which is MGA licensed and should actually be a guarantee for seriousness... but apparently this is not so!

deposited 25€ & received 75% bonus ! Adhered to the bonus rules and won 1000€ which on Friday 16.08 in the morning at 08:00 have paid out! Mind you I am a verified player there.

After inquiry in the chat I was then informed that the payout would take max. 3 days! I waited and asked again on Monday ... then it was said it would take at least 3 days and Friday does not count as a working day 🤔 I do not know how it is with you so but with me Friday is a working day!

I then wrote an email and sent it to the support with my request and the statement of the employees in the chat! As an answer then came that Friday very well counts as a working day and today everything should be processed! A few minutes ago, I then received an email from the cashier of this casino with the following words:
_____________________

Hello XXX,

we are writing to you regarding your payout.

 Your account has already been verified, but due to certain similarities with another account we are still waiting for the documentation from this other player before we can process your withdrawal request. This is our standard procedure and you do not need to worry about this. As soon as we receive these documents, we will be able to process your withdrawal request successfully.


We ask for your understanding and patience.
Your data will be transferred according to our privacy policy. Read more: https://www.slotilda.com/datenschutz
If you have any questions: My girls and guys from customer service are always there for you. Around the clock. Simply always

Sincerely
Slotilda Customer Service Team


---------


Need urgent help and advice here how I should now proceed here !
I do not understand what my account has to do with that of another player and why it is now suddenly noticeable when paying out ! I'm an active player there for 1 year and feel just really screwed, sorry for the choice of words but otherwise I can not express it really!

I hope someone can give me a few tips what I have to do now 🙏🏻

Thanks a lot

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Horsepower44
Top Member

Beware of boombang casino (experience)

20th Aug. 2019, at 02:32 pm CEST#28
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Frawilli wrote on 08/20/2019 12:01 PM: Hello everyone. I am new here & hope someone can help me !

I have big problems with the casino Slotilda which is MGA licensed and should actually be a guarantor for seriousness... but apparently this is not so!

deposited 25€ & received 75% bonus ! Adhered to the bonus rules and won 1000€ which on Friday 16.08 in the morning at 08:00 have paid out! Mind you I am a verified player there.

After inquiry in the chat I was then informed that the payout would take max. 3 days! I waited and asked again on Monday ... then it was said it would take at least 3 days and Friday does not count as a working day 🤔 I do not know how it is with you so but with me Friday is a working day!

I then wrote an email and sent it to the support with my request and the statement of the employees in the chat! As an answer then came that Friday very well counts as a working day and today everything should be processed! A few minutes ago, I then received an email from the cashier of this casino with the following words:
_____________________

Hello XXX,

we are writing to you regarding your payout.

 Your account has already been verified, but due to certain similarities with another account we are still waiting for the documentation from this other player before we can process your withdrawal request. This is our standard procedure and you do not need to worry about this. As soon as we receive these documents, we will be able to process your withdrawal request successfully.


We ask for your understanding and patience.
Your data will be transferred according to our privacy policy. Read more: https://www.slotilda.com/datenschutz
If you have any questions about this: My girls and guys from customer service are always there for you. Around the clock. Simply always

Sincerely
Slotilda Customer Service Team


---------


Need urgent help and advice here how I should now proceed here !
I do not understand what my account has to do with that of another player and why it is now suddenly noticeable when paying out ! I'm an active player there for 1 year and feel just really screwed, sorry for the choice of words but otherwise I can not express it really!

I hope someone can give me a few tips what I have to do now 🙏🏻

Thanks a lot

Just wait and see, right? /

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Falko
Icon

Beware of boombang casino (experience)

20th Aug. 2019, at 07:19 pm CEST#29
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Sounds like frustration on the part of the casino because it feels annoyed that you can not stand times a few days to keep your feet still. The casino Germany is in the same group with Slothilda and my payouts were also always processed after more than a week.You just have to keep your feet still, it's not like you are on this win angewießen to his necessary food needs to be able to replenish. Had you just waited, then it would certainly not come to this problem what you have now. Now the payout is guaranteed to take much longer.

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Anonym

Beware of boombang casino (experience)

22nd Aug. 2019, at 12:29 pm CEST#30
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That is not the point ! It is simply about the flimsy excuses that are sought here to cancel a payout or to drag out !!!!

I know it from other reputable casinos just not that if already verified, a payout takes so long and then you have to verify again and other players with whom you have nothing to do, also in this matter with heineingezogen because of similarity to my account!

But would also like to report briefly that after just under 1 week and a complaint to MGA now came a confirmation mail that the payout takes place and takes another 4 days

Once the money is received on my account I will report 👍

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