Public complaints: Betway Casino & the Bonus Scam!
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Betway Casino & the Bonus Scam!
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About my concern
It is about Betway Casino and specifically their bonus
I had deposited today 50 euros, with a bonus of 80%, ie 40 euros, so credit i.H.v. 90 euros was granted
Should be converted 2000 euros to release the bonus
At Betway, according to TOS, All Slots are credited at 100%
This was also the case, it was not my first Deposit including bonus
After I had won something, the percentage of the credited stake has now suddenly changed. Instead of the 100% credit, only 40% of the stake was deducted from the remaining amount to be converted
I tested it 2x
10x 50 cents bet on Starburst, instead of 5 euros, only 2 euros were credited
The chat support acted incomprehensible for a long time before the problem was understood
Then I had played on, again 10x50 cents at Starburst bet, now 3 euros, so 60% were credited
Again turned to the chat support, the second lady could not seem to understand my request
The first said I could cancel the bonus, 40 euros, and I would remain 240 credits (real money), I had not scratched the bonus
The second said now, my credit falls back to 50 euros, or I would still have to convert 1550 euros (so almost 3000, which this hypocritical does not understand)
So, warning to all: The amount wagered on slots is credited 100% at the beginning, as stated in the TOS. As soon as something is won, it is scaled down. In my case, first to 40% credit, then to 60%
My request: What can I do? The support does not understand my request, to the TOS they do not adhere to win
My balance is about 280 euros, of which 40 euros bonus
240 are shown as real money, but supposedly expire down to 50 euro deposit if I cancel the bonus (according to second support lady, according to first not)
I had only played slots with stakes of 40 and 50 cents.
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Betway Casino & the Bonus Scam!
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At Betway I personally have never had problems, even with the bonus. This is new to me that there are problems.
It would be important to know whether you can cancel the bonus without losing the real money. Have you ever read through the terms and conditions as that behaves with the bonus there? I mean but also to know that the bonus can no longer be canceled. am unfortunately but not sure...
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Betway Casino & the Bonus Scam!
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According to the terms and conditions must be played through, or only the Deposit remains. The first lady from chat support did not know what to do, it was simply not to explain, and I think the reference to fixed real money credit came as a little white lie, so to speak
Only, playing through the turnover conditions is almost impossible, because, as described, the percentage of the stakes is constantly adjusted
From the terms and conditions
"Playing on different games contributes to the fulfillment of the Wagering requirements with different percentages.
100% - all slots..."
And this is the point where I suspect fraud
Had tested it several times: When I had no major win to show, wagers on Starburst were weighted 100% on the amount to wager
As soon as I had won something, only to 40%
I exclude delays in the display; had waited in between, logged out, logged in with another browser, tried several times
Before win
10 x 50 cents stake on Starburst = 5 euros deducted from the amount to be converted (100% credited, as stated in the terms and conditions)
After win
10 x 50 cents bet on Starburst = 2 euros deducted from the wagering amount (40% credited)
After endless complaint and explanation
10 x 50 cents bet on Starburst = 3 euros deducted from the amount to be wagered (60% credited)
Thus, the "amount to be converted" for the player is almost imperceptibly indirectly adjusted to the balance, quasi increased, until the probable loss
If I had to convert 2000 euros at Starburst before the win, it has silently become more than 4000 after the win
Everything tried several times
If this were a domestic casino, I would file a criminal complaint.
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Betway Casino & the Bonus Scam!
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In the meantime "something had happened"
According to described states and conclusions, after a few hours the display of the amount still to be converted had dropped from approx. 1550 euros to approx. 1250 euros
Without game activity. Thus nevertheless partly delayed
Thereupon I had played Starburst again and some 100 rounds at 50 cents were considered and displayed in real time at the turnover requirements to 100%
When I then arrived at about 380 euros credit, the reduced crediting of the amount wagered started again
Again in about 40%
Played on, only Starburst at 50 cents per spin, counted every spin so to speak, checked after every 100 or 200 spins
The display of the amount still to be wagered decreased constantly by about 40% of the amount actually wagered
Played through, it verbieb a credit of 310 euros, was displayed, I would still have to implement just under 500 euros, although 2000 euros (total turnover condition) implemented
Subsequently, the portion not taken into account in real time was slowly booked. Approx. 100 euros per hour
Conclusion: At the beginning, the stake is 100% credited displayed in real time. After some time, it seems to me after a higher win, only 40-60% of the stake is credited in real time to the turnover requirements. The rest is then slowly booked hours later
The presentation of the page, the display of plus points and the like, gives the impression of a display in real time by updating after each exit of a slot
The support had lied to me 2x. Both ladies
The first understood after a long explanation what I was complaining about, was busy several times for up to 10 minutes checking my account, etc
Came back again and again with the statement that I still had 1550 euros to implement (which was incorrectly displayed), ie lied to me in the statement about about 300 euros, which I had implemented more than displayed until then. What hours later was slowly booked
I do not want to imply any intention, but, if the Betway system coincidentally after win only 40% of the stake in real time to the turnover requirements imputes and the remaining 60% hours later, I erwatre that this is known, and is communicated to me on request
Otherwise, I continue to play, although the bonus actually freigespielt
Conclusion: I play online since 2002, from the early days of CasinoClub and the like, had tried many casinos, am a regular guest in some, know a lot, had paid out small to medium jackpots, but this is new to me. I do not like
So: when claiming the bonus at Betway keep stake in mind, the display is simply wrong, not in real time, the statements of the support are wrong
What I like least: in the event of a technical malfunction, I assume that the display does not change at all. However, it is credited and displayed in real time, in my experience, by win, 40-60%, you get the impression of having a real overview of the amount still to be bet, which is simply wrong
So keep track, play through, wait until everything is included in the apparent real-time display. Do not pay attention to statements of the support. With me 300 euro discrepancy, no reference to technical problems, the like
Both ladies had stubbornly and after checking claimed I still had 1550 euros to implement when the remaining requirement was actually 1250. Not the slightest hint about the partially delayed display
The second even quite unnerved and unfriendly, with the remark: "That's how it works!" (in English)
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Betway Casino & the Bonus Scam!
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Greetings
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Betway Casino & the Bonus Scam!
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