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Public complaints: Betsson has blocked account because I apparently blocked the account at sister casino

Topic created on 21st Aug. 2018 | Page: 1 of 3 | Answers: 29 | Views: 9,661
Azura
Rookie

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 07:01 pm CEST#1
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Hello community,

I have a question as you see this. Wanted to register today at Betsson and since I was no longer sure if I was already registered there, I asked in the live chat. There they told me my email address does not exist and it is not a problem. To be on the safe side, I also had them search for my full name. Again, it was confirmed that no data is available and I can register without hesitation.

I did so and deposited a total of 500, and 3x 2000 €. I played until I had a relatively high win of almost 2000 €. Suddenly I got the message that something went wrong and no game could be opened.

I logged out and logged back in and there came the message account locked.

I asked in the Live Chat and there they suddenly told me the following: your account had to be permanently closed because you already have permanently closed accounts on sites within our network. We are currently reviewing your request and will get back to you via email.

There is now 5000€ on the account. Deposits via PayPal were 6.500€.

What happens now with the money? I had asked extra before in live chat (have even made screenshots)

Paypal says the payments I can not get back. I urgently ask for your advice. Many thanks

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Daniel
Elite

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 08:01 pm CEST#2
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Fortuna-III wrote on 08/21/2018 at 19:01: Hello community,

I have a question how you guys see this. Wanted to register with Betsson today and since I was no longer sure if I was registered there before, I asked in the live chat. There they told me my email address does not exist and it is not a problem. To be on the safe side, I also had them search for my full name. Again, it was confirmed that no data is available and I can register without hesitation.

I did so and deposited a total of 500, and 3x 2000 €. I played until I had a relatively high win of almost 2000 €. Suddenly I got the message that something went wrong and no game could be opened.

I logged out and logged back in and there came the message account locked.

I asked in the Live Chat and there they suddenly told me the following: your account had to be permanently closed because you already have permanently closed accounts on sites within our network. We are currently reviewing your request and will get back to you via email.

There is now 5000€ on the account. Deposits via PayPal were 6.500€.

What happens now with the money? I had asked extra before in live chat (have even made screenshots)

Paypal says the payments I can not get back. I urgently ask for your advice. Many thanks

In the best case your account will remain closed because you have been banned from Betsson, CasinoEuro, Betsafe, Kroon Casino, Mr. Smith Casino, Nordicbet or Starcasino or any other sister casino for gambling addiction. In this case your winnings will be confiscated but your deposits will be refunded. Since you deposited more than you won, this would be positive in your case.

In this case, if Betsson does not refund your deposits on its own after the audit, you will be able to withdraw

Have you already been blocked in another casino and can you send me your username or registration email via PN? If your account remains closed, I would talk to the management there and try to get your deposits refunded without much effort.

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Anonym

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 08:10 pm CEST#3
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Hello, in your place I would first forward a message to them, in which everything is clearly described by you again and of course attach the photos to this message, in order not to strain your patience, I would vlt still set a deadline.

Think that you should still bring up a little patience.

As for the PayPal story, I myself have never booked something back, but have now often heard that this is possible. Why it does not work in your case, I do not quite understand.

Hope that someone is found here, which can give you more information.

Otherwise... of course good luck, I'll keep my fingers crossed.

Ps.: Sry, but of course I have my doubts about the authenticity of your story, but I assume for now that you speak the truth 😉

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Azura
Rookie

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 08:32 pm CEST#4
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Hello Daniel, thank you very much for your help and I will send you everything. Thank you very much. @samira of course it is not a story makes no sense and I can document the chat history

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T0uchTheSky
Elite

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 08:47 pm CEST#5
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Liked this post: Avatar von VM292 VM292
Samira wrote on 08/21/2018 at 8:10 pm: .

Ps.: Sry, but of course I have my doubts about the authenticity of your story, but for now I assume that you speak the truth 😉


That constantly here in this forum such a remark comes with the new members, I find not so great...


@

Fortuna-III

 I have had good experience with Betsson and this casino group, i.e. you should get your money back in any case...

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Daniel
Elite

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 08:56 pm CEST#6
1 Like

Liked this post: Avatar von VM292 VM292
Samira wrote on 21.08.2018 at 20:10: Ps.: Sry, but of course I have my doubts about the authenticity of your story, but I assume for now that you speak the truth 😉

Can you possibly explain to me why you have doubts about the authenticity of his story?

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Stealth
Rookie

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 09:13 pm CEST#7
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Hmm... I think you will get your deposits back. Betsson is actually a reputable casino and I myself had no bad experiences there.

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redriver67
Expert

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 09:26 pm CEST#8
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I also believe that you don't have to worry about your money. I've been doing this for years and there have never been any problems.

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VM292
Amateur

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 10:57 pm CEST#9
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T0uchTheSky wrote on 08/21/2018 at 8:47 pm

That constantly here in this forum such a remark comes with the new members, I do not find so great...

Am totally with you T0uchTheSky....


Slowly it sucks... Constantly you pick new threads to the smallest (this NO yet)!

If‘s you already seems funny why do you have to give your two cents?

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s****e

Betsson has blocked account because I apparently blocked the account at sister...

21st Aug. 2018, at 11:05 pm CEST#10
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Well, it is not wrong to check new threads for inconsistencies first
for inconsistencies. There are enough negative examples here like the one
e.g. tonight. You write a long post to help, and when you send it, the TE has already deleted himself
the TE has already deleted. That is at least as annoying. And since that was here lately also often the case,
you should approach a new thread with due skepticism. If he is conclusive, everything is ok.

Especially since she really did not offend, but only wrote her opinion about it, and also apologized
for these doubts also still apologized.
And before the TE was still given helpful tips.
Think everyone can live with it, right?

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