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Public complaints: Bad experience with Videoslots.com - unfair behavior (Page 2)

Topic created on 28th Feb. 2018 | Page: 2 of 2 | Answers: 13 | Views: 10,412
Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 06:35 pm CET#11
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Videoslots has simply followed the guidelines that they have to implement. Of course it is annoying when something like this drags on. But do you have to gamble away so much money, especially if you need it urgently? NO!!! For me not comprehensible

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Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 07:46 pm CET#12
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Videoslots is just as bad a club as many other casinos are. About 3 years ago I still deposited easily 500 - 1000 euros a month in casinos . The wins ( if any ) became less and less over the years . To have wins and losses is one thing . But in the present time one has rather the feeling, one plays in the Casinos Lotto 6 from 49. That are well known the profit opportunities also more than meager . In my opinion, the payout ratios in many casinos are not right. I now pay only 20 or 30 euros in total in casinos a month . And if I have over a long period in a casino no more win , I also log off . Like now from Videoslots . And when I then read how Videoslots then threatens, ....it is then forever...... I can only laugh about it . Then it is so

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mikolo
Visitor

Bad experience with Videoslots.com - unfair behavior

1st Mar. 2018, at 11:02 am CET#13
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Sorry for the late reply.

Of course I know that it is incredibly stupid to gamble away the money again when you urgently need it.
That people can not understand that, I also understand. But I also nicely paraphrased above that I can "go overboard if my balance is too high". This is simply related to the fact that I unfortunately often suffer a loss of control when I gamble, and notice that suddenly eg. 400€ of the money are gone again. I then often run after the money (unfortunately) again.

I think much of the behavior has to do with the fact that I have made at Casumo only with Roulette from 20€ 12500€.
I have often acted as one should not act, but it has worked... Believe that has me something "messed up"...

Thank God Casumo never made such problems and paid out this money immediately. Once the money is in the payout process, or in my account, I feel that I can only think normally again and realize what this is actually a sum and a blessing.

I need the money in my hands, so to speak, in black and white.... Not in some casino balance with which I can immediately continue to gamble....

Anyway, it was with Videoslots so that when I was then at some point at 600 € suffered the complete loss of control, the money absolutely wanted back, and played roulette. How fast everything can go in roulette, I think I do not have to explain.

I am of course very sad about how it went. And I don't want to accuse Videoslots - it's my fault.

But I am also sure that the whole thing is not really right.

Because the documents were rejected in a phase when I won and probably also a problematic gambling behavior was recognized, which means that they could certainly recognize that I could also gamble the money again.

I just think it's such a shame that the documents were rejected 2x. Without any reason at all. And at a stage where I would have paid out the money 1000%.... Besides, I'm not a person who just sends pictures there blindly.... I always internalize exactly what the casinos require. And I have already sent the documents there before I even paid out the first time 250€!


I have already verified at what feels like 20 casinos, there were NEVER problems. Most of the time I even used the same pictures.

Ahja. By the way... Meanwhile (after my account balance is at 0€), Videoslots has suddenly taken the documents......

Anyway, the documents should be as follows:

In the ID card picture, all edges should be visible, of course all data readable and a good quality. Not over 4mb. I have fulfilled everything.
The proof of address they accepted directly, although I was still worried, because I have covered distinctive data with paper.
With the Skrill picture email, Skrill ID etc. should be to be seen, also not over 4mb. I have fulfilled everything.

So if you ask me, Videoslots delayed it all on purpose. Why wouldn't they? If they recognize my player behavior, and can assume that I gamble the money again. An unding I find it anyway.

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redriver67
Expert

Bad experience with Videoslots.com - unfair behavior

1st Mar. 2018, at 12:20 pm CET#14
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I also know that with the loss of control. I also have that from time to time. I always pay in with Paysafe at Videoslots. Withdrawals have always worked without problems until I once deposited with Neteller. Exactly on the day I was once again lucky and I won with a 25 euro Deposit with Neteller 500 euros. When I then gave 400 euros to pay out I was shown that I can only pay out if I have verified my Neteller account. I asked here in the forum how that works. Anyway, that dragged then at Videoslots and the hours of waiting until it was verified I also had such a loss of control and I have again spent everything. In retrospect, you can bite yourself in the ass. So I can understand how that is. Unfortunately, however, it is your own stupidity that bites you not the casino.

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