Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Bad experience with Videoslots.com - unfair behavior (Page 2)

Topic created on 28th Feb. 2018 | Page: 2 of 2 | Answers: 13 | Views: 10,449
Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 06:35 pm CET#11
0 Likes

Nobody has liked this post so far
Videoslots has simply followed the guidelines that they have to implement. Of course it is annoying when something like this drags on. But do you have to gamble away so much money, especially if you need it urgently? NO!!! For me not comprehensible

This post has been translated automatically

Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 07:46 pm CET#12
0 Likes

Nobody has liked this post so far
Videoslots is just as bad a club as many other casinos are. About 3 years ago I still deposited easily 500 - 1000 euros a month in casinos . The wins ( if any ) became less and less over the years . To have wins and losses is one thing . But in the present time one has rather the feeling, one plays in the Casinos Lotto 6 from 49. That are well known the profit opportunities also more than meager . In my opinion, the payout ratios in many casinos are not right. I now pay only 20 or 30 euros in total in casinos a month . And if I have over a long period in a casino no more win , I also log off . Like now from Videoslots . And when I then read how Videoslots then threatens, ....it is then forever...... I can only laugh about it . Then it is so

This post has been translated automatically

mikolo
Visitor

Bad experience with Videoslots.com - unfair behavior

1st Mar. 2018, at 11:02 am CET#13
0 Likes

Nobody has liked this post so far
Sorry for the late reply.

Of course I know that it is incredibly stupid to gamble away the money again when you urgently need it.
That people can not understand that, I also understand. But I also nicely paraphrased above that I can "go overboard if my balance is too high". This is simply related to the fact that I unfortunately often suffer a loss of control when I gamble, and notice that suddenly eg. 400€ of the money are gone again. I then often run after the money (unfortunately) again.

I think much of the behavior has to do with the fact that I have made at Casumo only with Roulette from 20€ 12500€.
I have often acted as one should not act, but it has worked... Believe that has me something "messed up"...

Thank God Casumo never made such problems and paid out this money immediately. Once the money is in the payout process, or in my account, I feel that I can only think normally again and realize what this is actually a sum and a blessing.

I need the money in my hands, so to speak, in black and white.... Not in some casino balance with which I can immediately continue to gamble....

Anyway, it was with Videoslots so that when I was then at some point at 600 € suffered the complete loss of control, the money absolutely wanted back, and played roulette. How fast everything can go in roulette, I think I do not have to explain.

I am of course very sad about how it went. And I don't want to accuse Videoslots - it's my fault.

But I am also sure that the whole thing is not really right.

Because the documents were rejected in a phase when I won and probably also a problematic gambling behavior was recognized, which means that they could certainly recognize that I could also gamble the money again.

I just think it's such a shame that the documents were rejected 2x. Without any reason at all. And at a stage where I would have paid out the money 1000%.... Besides, I'm not a person who just sends pictures there blindly.... I always internalize exactly what the casinos require. And I have already sent the documents there before I even paid out the first time 250€!


I have already verified at what feels like 20 casinos, there were NEVER problems. Most of the time I even used the same pictures.

Ahja. By the way... Meanwhile (after my account balance is at 0€), Videoslots has suddenly taken the documents......

Anyway, the documents should be as follows:

In the ID card picture, all edges should be visible, of course all data readable and a good quality. Not over 4mb. I have fulfilled everything.
The proof of address they accepted directly, although I was still worried, because I have covered distinctive data with paper.
With the Skrill picture email, Skrill ID etc. should be to be seen, also not over 4mb. I have fulfilled everything.

So if you ask me, Videoslots delayed it all on purpose. Why wouldn't they? If they recognize my player behavior, and can assume that I gamble the money again. An unding I find it anyway.

This post has been translated automatically

redriver67
Expert

Bad experience with Videoslots.com - unfair behavior

1st Mar. 2018, at 12:20 pm CET#14
0 Likes

Nobody has liked this post so far
I also know that with the loss of control. I also have that from time to time. I always pay in with Paysafe at Videoslots. Withdrawals have always worked without problems until I once deposited with Neteller. Exactly on the day I was once again lucky and I won with a 25 euro Deposit with Neteller 500 euros. When I then gave 400 euros to pay out I was shown that I can only pay out if I have verified my Neteller account. I asked here in the forum how that works. Anyway, that dragged then at Videoslots and the hours of waiting until it was verified I also had such a loss of control and I have again spent everything. In retrospect, you can bite yourself in the ass. So I can understand how that is. Unfortunately, however, it is your own stupidity that bites you not the casino.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 02:09 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately