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Public complaints: Bad experience with Videoslots.com - unfair behavior

Topic created on 28th Feb. 2018 | Page: 1 of 2 | Answers: 13 | Views: 10,414
mikolo
Visitor

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 02:06 pm CET#1
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Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 02:09 pm CET#2
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Sorry for you that this happened to you. A little Tip for the future: set the loss limit to 0€ (if possible), so you can't play at all. Also: Call support instead of just chatting and emailing, this can be faster in some cases.

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redriver67
Expert

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 02:21 pm CET#3
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So when I made my 1st Deposit at Videoslots it was similar. But I didn't have a payout or anything. I think I sent them 4-5 times the documents or uploaded until they were accepted. Think times this is not a stalling tactic but they are just more like meticulous about the verification.

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Dokado1212
Experienced

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 02:54 pm CET#4
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My documents were approved at Videoslots within hours.

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Julian
Elite

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 03:03 pm CET#5
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Hello mikolo and first of all welcome to the forum.

I myself had such a situation, that is mega annoying... i myself have verified about 4-5 months ago at Videoslots and the first time was also rejected one of the documents, but I then learned on my email the reason, and they have written in that the address confirmation (bank statement) the date is unfortunately outdated, each casino has certain rules that they must comply with, as an example, an address confirmation may never be older than 3 months, because they should not comply with such rules in the Verification process and that should come to light, they could get problems with the MGA or generally the Gambling Commission and as far as I know even lose their license.

(The subsequent verification process after sending the new documents took me about 1h)

Unfortunately, it is also so that casinos at a certain payout amount (usually from 2,000 €) must look more closely at the documents for the purpose of money laundering risk. And you often have to verify at this amount even again.
As a parade example, you have to verify at casinos such as Mr.Green only once you have reached this withdrawal amount.

I myself can empathize with your situation and can only express my sympathy, but have other casinos accepted your documents since then? maybe something is not visible which could be important, or it could also be the date.

Should it really be that there is nothing wrong with the documents, you could complain to the MGA, but I'm not sure if that would make sense, maybe Daniel or Matthias from Gamblejoe can comment on it.

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S****8

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 03:37 pm CET#6
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Well and such casinos are here in the first place ...hahahah...
Never had such problems but at Videokotz I have also locked me for life !!!!

@mikolo: Honestly ? Sorry but this stupidity can not be put into words !!!! Instead of waiting 2-3 days when there are such problems?
Do not take it personally but can not understand that you gamble everything again when you need the money so badly ?

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s****e

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 03:58 pm CET#7
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Money laundering Risk or money laundering law, when I read such nonsense. The casinos like to argue with this
But the fact is that most of them work their way up with small amounts. Money laundering would only
would only be considered if someone deposits higher amounts in small intervals.

If someone makes over 2000€ from 50 or 100 Euros, this has certainly nothing to do with money laundering
Money laundering. Complete nonsense and a popular argument for delaying payment
To delay payout.

It worked, he gambled away his money again. Unfortunately.

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Anonym

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 04:06 pm CET#8
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So with me the Verification was also within 2 hours through if at all

I do not understand how you can gamble the money again after you need it so badly. You could have set your loss limits to 0 euros or just do something else until the matter is through. 2300 from a 50 euro Deposit is already a gigantic house number in my eyes. However, the blame here does not lie with Videoslots. These numbers are also problem-free 20000 euros from within hours if you are verified

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P****1

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 04:09 pm CET#9
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That is a great pity for the money. You didn't have to gamble it away right away.

Videoslots also has their guidelines that they have to adhere to.

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sonne10
Top Member

Bad experience with Videoslots.com - unfair behavior

28th Feb. 2018, at 05:29 pm CET#10
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My documents were approved at Videoslots within hours.

This was not the fault of Videoslots sorry ..

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