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Public complaints: 77Jackpot - Win on free spins not booked due to error message

Topic created on 22nd Mar. 2018 | Page: 1 of 2 | Answers: 13 | Views: 3,343
Zem93

77Jackpot - Win on free spins not booked due to error message

22nd Mar. 2018, at 08:12 am CET#1
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Dear users, I would like your advice.
Yesterday I deposited 500€ at 77Jackpot.
On the game Eye of Horus I received free spins, which stopped on the last Scatter, 7 spins left and already 50€ on the win meter. An error was displayed and I had to restart the game. After that the games were gone as well as the win from it. I wrote to the support, they told me to send a screenshot. I said that I can no longer do this, because the free spins are no longer displayed when the free spins come. Therefore they could not help me was the clumsy answer.
More spins later I received the error message on another win. I immediately made a screenshot of the error message and sent it on. No reaction. More spins later I had free spins with 290€ on the clock, which were also interrupted.
The entire case again described and received no response.

Now I'm thinking what I can do, because this has nothing to do with "it went bad" but already borders on manipulation.

Should I charge back the amount from the credit card if no message comes?
It is not about the often used chargeback variant to not realize his loss. I have often won - often lost. I have never complained because you should be aware of your Risk, but this is a concrete intervention in the game.
I have the correspondence and pictures to prove it.

What do you think about it ?

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Begbie
Elite

77Jackpot - Win on free spins not booked due to error message

22nd Mar. 2018, at 08:40 am CET#2
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the game manufacturers are legally obligated to log every game played per game session in a history or to make it verifiable.
furthermore, the games are programmed in such a way that in the event of an error, regardless of whether in normal or free play, the game resumes after a game restart at the game where the error occurred.
if this is not the case, as in your case, either the casino is unserious, which may well be the case with 777casino, or your statement is not entirely correct...

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Zem93

77Jackpot - Win on free spins not booked due to error message

22nd Mar. 2018, at 08:43 am CET#3
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Thank you for your reply.
I have looked at the game history and the win I made via screenshot is not apparent. I have often had error message at other casinos and the game or free spins were restarted even the next day. Here that was not the case even after only a few seconds.

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Zem93

77Jackpot - Win on free spins not booked due to error message

22nd Mar. 2018, at 03:17 pm CET#4
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The displayed error was again "Message Translation missing for Error_RPC_HTTP" I have already googled the error but could not find anything informative. The support does not react anymore.

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Anonym

77Jackpot - Win on free spins not booked due to error message

22nd Mar. 2018, at 09:55 pm CET#5
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I only say curacao casino - no wonder. Find yourself a good one, but for heaven's sake don't keep playing there!

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Andrew789
Experienced

77Jackpot - Win on free spins not booked due to error message

23rd Mar. 2018, at 12:05 am CET#6
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Oh man... that sounds really bad. Above all, I wonder why the win does not appear in the history. That sounds suspiciously like fraud keep us up to date.

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Zem93

77Jackpot - Win on free spins not booked due to error message

23rd Mar. 2018, at 10:17 am CET#7
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Thank you for your responses.
Have just received a reply in which they more or less admit the error that the history does not post the win (even if in this case it is only 1€).
You can not expect that I now have to make screenshots of all wins for fear of a possible game cancellation

Dear Maximilian,

Upon briefly testing the game I did not face any game-originated connection breaks, since I want you to have an amazing gaming experience on our platform, I'd like to recommend you to try clearing cache, establishing a solid connection, updating a browser and enabling all necessary plugins on your current browser or logging in again from another browser if needed.

Upon briefly checking presented screenshot and game transaction history, I manually added missing 1 credit to your account balance for the following bet:




Upon briefly checking presented screenshot and game transaction history, didn't add anything for the following bet since screenshot didn't feature any winning


Please kindly note that neither of presented screenshots featured any free spins so no further compensation can be made, nevertheless since 77jackpot is about fun and entertainment I can offer adding 40 bonus credits to your account balance as a minor gesture of appreciation to a promising player, please let me know how should I proceed.

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Zem93

77Jackpot - Win on free spins not booked due to error message

23rd Mar. 2018, at 10:19 am CET#8
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Remains to consider how I proceed now, since I was not credited free spins of in total at least 330€

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tontoo2
Experienced

77Jackpot - Win on free spins not booked due to error message

23rd Mar. 2018, at 12:36 pm CET#9
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Pay off what you still have in credit and forget it. In such casinos you do not Deposit 500 euros, if, then times 20. Of course, this is cheating with the cancellations.
Look at the OC's presented by GambleJoe with European license.

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Anonym

77Jackpot - Win on free spins not booked due to error message

23rd Mar. 2018, at 02:54 pm CET#10
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Attention, 77Jackpot is the same license as Arescasino. And I and many others have already had experience with this. You will be put off even in 6 weeks. Write to customer support, then they say, we have forwarded this to the appropriate department and will get back to you within the next 24-48 hours.

https://www.gamblejoe.com/forum/online-casinos/beschwerden/hinhaltetaktik-bei-ares-casino-11230/5/#p11500


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