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Public complaints: 21Prive Casino Cashout Denied !!!

Topic created on 08th Oct. 2018 | Page: 1 of 1 | Answers: 8 | Views: 2,839
test45
Amateur

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 08:38 pm CEST#1
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Hello friends,

the following problem, I registered at the casino 21Prive and deposited 50 euros and claimed the 100% bonus. After 4 hours I had done it and the bonus was played through and I commissioned 600 euros. Documents were verified within 24 hours and I should wait another 48 hrs until the withdrawal is made
Today came the email that I would not have been eligible for the bonus because I deposited with Neteller and that violates the terms and conditions

1. Fruity Casa, Slot Planet & Co, same layout, I had also once deposited years ago with Neteller and get the bonus and could withdraw without problems
2. I was never under 80 euros so I actually played not once with the bonus
3. If it is not allowed to claim the bonus with Neteller, why can I select him why is not pointed out or simply not credited at all.

Would it be there or you could not select him, I would have certainly not deposited with Neteller but with bank, furthermore, it was at the other casinos such as Fruity Casa & Co also no problem, otherwise I would have certainly paid attention to it.

How to proceed further ?

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ruhrpott
Expert

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:03 pm CEST#2
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A glance at the terms and conditions would have been enough to see that deposits via Skrill and Neteller may not be used for the Welcome bonus and that wins will be confiscated
Point 7, quite far down.
https://www.21prive.com/index.php?page=promoterms

Here, so you don't have to do any extra searching:
https://www.bilder-upload.eu/bild-c83df3-1539025521.png.html

By the way, the same is true for Fruity Casa. You just got lucky that you received your money

https://www.bilder-upload.eu/bild-c38719-1539025673.png.html

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upola
Legend

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:13 pm CEST#3
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The same thing happened to me at Slotplanet.
Wanted to withdraw 400.
As a gesture of goodwill, they paid me at least 200.

This post has been translated automatically

scr1mka
Experienced

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:15 pm CEST#4
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At fruity casa you are not allowed to Deposit with Netteler if you want to use Welcome bonus, Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated. Reload bonus etc can then be deposited with Netteler

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test45
Amateur

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:23 pm CEST#5
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ruhrpott wrote on 08.10.2018 at 21:03: A look at the terms and conditions would have been enough to see that deposits via Skrill and Neteller may not be used for the Welcome bonus and wins will be confiscated
Point 7, quite far down.
https://www.21prive.com/index.php?page=promoterms

Here, so you don't have to do any extra searching:
https://www.bilder-upload.eu/bild-c83df3-1539025521.png.html

By the way, the same is true for Fruity Casa. You just got lucky that you received your money

https://www.bilder-upload.eu/bild-c38719-1539025673.png.htmlAlso

Haha such bullshit and here the support still writes ...only when players make their first deposit. and at Fruity Casa and Slot Planet (then Amsterdam Casino) this is also new, and was different 1/2 years ago, otherwise I wouldn't have gotten my money either!!!!

: 21 PRIVE CASINO
REPLIED ON OCTOBER 18. 2017
Hello Afi4wins,

We don't offer bonus for deposits with Neteller/Skrill only when players make their first Deposit

For every subsequest deposits bonus can be claimed when deposits are made with Neteller/Skrill.

This term is in place to protect us from Bonus abuse so we're able to offer Bonuses to other players.


Absolutely misleading and scam!!!



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ruhrpott
Expert

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:27 pm CEST#6
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I have no idea what exactly you want to tell me with this confused sentence, but even if this text actually comes from an employee of this casino, the Geschäftsbedinugen are always in the first place, and they say now once what I had given you as an answer
How that was in the other casinos possibly before no idea, I can not check. I assume the current status, and is apparent to you in my post
Incidentally, an exclamation mark is also enough to convey that you do not fit what, 3 looks somehow always stupid

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test45
Amateur

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 09:44 pm CEST#7
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ruhrpott wrote on 08.10.2018 at 21:27: I have no idea what exactly you want to tell me with this confused sentence, but even if this text actually comes from an employee of this casino, the Geschäftsbedinugen always come first, and they say now once what I had given you as an answer
How that was in the other casinos possibly before no idea, I can not check. I assume the current status, and is apparent to you in my post
Incidentally, an exclamation mark is also enough to convey that you do not fit what, 3 looks somehow always stupid

Here are 5 !!!!!

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Anonym

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 10:57 pm CEST#8
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test45 wrote on 08/10/2018 at 21:44
Here are 5 !!!!!

Yes yes, 5 look even more stupid than 3, all respect that have but full on....

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Marqes
Expert

21Prive Casino Cashout Denied !!!

8th Oct. 2018, at 11:51 pm CEST#9
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So for us it is normal that we know that we may not Deposit with netteller if we want to have bonus.
But someone who does not know, has just ass card.

Earlier Neteller and Skril, Moneybrokers etc. was actually "IN" but times have changed iwie.

A certain time ago came from Neteller also the mail that somehow only from a deposit / withdrawal of 12500 or so, no fees are incurred? well somehow so!

I myself have the last time eig. never used bonus, now a few times, I inform me before, if it is not clear always at the support.

It is important to me that there are no games that I can not play.
There is also NO Max Cash Out.

A Max Bet Rule of 5 euro I see as okay, so high I never play anyway.

If I ask the support before, I expect that his statements are true and I can rely on it.
Period.
It is his job to give me information, he does nothing else all day!

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