Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: 10bet.com does not pay out 16,900 (Page 2)

Topic created on 24th Mar. 2018 | Page: 2 of 4 | Answers: 36 | Views: 11,952
Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:12 pm CET#11
0 Likes

Nobody has liked this post so far
Daniel wrote on 24/03/2018 at 19:28: Best you ask if they can lock the money so you can not gamble it again. Alternatively you can set a loss limit of 10€ or so. If you are sure you can control yourself until your player account is verified, then of course you don't need to take these steps.

Verification is a normal procedure that every casino has to perform. This has nothing to do with dubious behavior. The best thing to do is to organize the missing documents and wait and see what happens. I think you will be able to withdraw without any problems.


They have already blocked my account by itself because I do not have my documents yet but I have screenshots of my user account where you can see the money and also a screenshot of the win and in which game that was for security in case they do not want to pay out

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:13 pm CET#12
0 Likes

Nobody has liked this post so far
Iseedeadpeople wrote on 03/24/2018 at 20:08
Alexander5488 wrote on 03/24/2018 at 19:57
domesum wrote on 24.03.2018 at 17:44: Ten euros costs a temporary perso you can get and you get immediately

Yes that's what I thought too I have to get a temporary one because my appointment for a new perso I have only on 6 june I am a German citizen but live in Austria and in the consulate in Vienna it takes longer but on Monday I go to the consul in Salzburg and let me give a temporary one. Anyway thanks for the help

wish you that it goes well now and you get the win quickly

Thanks I keep you up to date

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:14 pm CET#13
0 Likes

Nobody has liked this post so far
SuitedTrips wrote on 03/24/2018 at 7:59 pm: What an insane win. Get that pass organized and then have a blast. That's a hell of a lot of money!
Is it ok to ask what you were playing?

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:15 pm CET#14
0 Likes

Nobody has liked this post so far
Alexander5488" alt="Alexander5488" title="Alexander5488" />

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

20th May. 2018, at 11:16 pm CEST#15
0 Likes

Nobody has liked this post so far
So people have now written to the mga because 10bet does not accept my card again and again the same excuses the quality would be too weak although I make the photos with a samsung galaxy s8 and the camera is very highqualiity now it's wait and see

This post has been translated automatically

Bembelrocker
Visitor

10bet.com does not pay out 16,900

22nd May. 2018, at 08:36 pm CEST#16
0 Likes

Nobody has liked this post so far
Alexander5488 wrote on 20.05.2018 at 23:16: So people have now written to the mga because 10bet does not accept my ID always the same excuses the quality would be too weak although I make the photos with a samsung galaxy s8 and the camera is very highqualiity now it is called wait and see

Can't you just borrow a camera from someone and then take photos and say that's a different camera now ? Then this "excuse" should probably be over...
Likewise, you can also go to your citizens office in the city and issue a certificate or simply scan the Perso in the city... You just have to be creative and move a little bit...

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

23rd May. 2018, at 08:55 pm CEST#17
0 Likes

Nobody has liked this post so far
I also took the photos with another camera and in their emails it is explicitly stated that they do not accept scans and what kind of certificate I have already written in this thread that I have my registration confirmation my ID bills my online banking photos of myself with the ID in my hand what the hell should I send it is enough an ID card an invoice and bank statements as it is in the terms and conditions inside

This post has been translated automatically

Alexander5488
Rookie

10bet.com does not pay out 16,900

23rd May. 2018, at 10:22 pm CEST#18
0 Likes

Nobody has liked this post so far
So people now they have written me an email it says I have 2 weeks to send my passport or driver's license otherwise they cancel my account I have no driver's license I have lost and a passport I do not have I only have a German ID card the mga I have already written but it says yes it takes 3 to 4 weeks and a passport also takes longer than 2 weeks they just do not want to pay me the money in every email I have written them I have lost my driver's license and that I have no passport because I live in Europe and there I need legal only a personal ID and again the same answer as always only that they now say in 2 weeks they cancel my account I have won with 15 euros that I have paid in all this money and that's why they do not want to pay out I have threatened them with the mga and they know that it takes longer there and now I do not know what to do in 2 weeks I do not get a passport the email you can read I copy them purely if someone knows what I can do I would be very grateful.

Dear Alexander,

We would like to clarify that we are unable to continue with the payout, or with the review of the case, until a proper ID document is submitted.

Please provide us with :
- High quality copy of your Passport or driver's license (front and back) - at least 5 MP

Please note that there is a 14 day notice in which you should comply with our request, otherwise the account will be terminated. In case you are unable to forward us a valid ID document within those 14 days, all transactions will be voided and your account will be terminated.

You are welcome to submit the requested image as an attachment, to a reply to this message.

Your understanding and cooperation are highly appreciated.

This post has been translated automatically

Anonym

10bet.com does not pay out 16,900

23rd May. 2018, at 10:37 pm CEST#19
0 Likes

Nobody has liked this post so far
You have opened the case here since March and have not bothered to get a new driver's license since then? Get the *** documents and send them by mail registered **EILIG**** EXPRESS and good. The best thing is to get on a plane and go to Malta...Hello, we are talking about 17K???

This post has been translated automatically

Anonym

10bet.com does not pay out 16,900

23rd May. 2018, at 10:53 pm CEST#20
0 Likes

Nobody has liked this post so far
Alexander5488 wrote on 05/23.2018 at 22:22: So people now they wrote me an email it says I have 2 weeks to send my passport or driver's license otherwise they cancel my account I have no driver's license I have lost and a passport I do not have I only have a German ID card the mga I have already written but it says yes it takes 3 to 4 weeks and a passport also takes longer than 2 weeks they just do not want to pay me the money in every email I wrote them I have lost my driver's license and that I do not have no passport have because I live in Europe and there I need legal only a personal ID and again the same answer as always only that they now say in 2 weeks they terminate my account I have won with 15 euros that I have paid in all this money and that's the reason why they do not want to pay out I have threatened them with the mga and they know that it takes longer there and now I do not know what to do in 2 weeks I do not have a passport the email you can read I copy them purely if someone knows what I can do I would be very grateful.

Dear Alexander,

We would like to clarify that we are unable to continue with the payout, or with the review of the case, until a proper ID document is submitted.

Please provide us with :
- High quality copy of your Passport or driver's license (front and back) - at least 5 MP

Please note that there is a 14 day notice in which you should comply with our request, otherwise the account will be terminated. In case you are unable to forward us a valid ID document within those 14 days, all transactions will be voided and your account will be terminated.

You are welcome to submit the requested image as an attachment, to a reply to this message.

Your understanding and cooperation are highly appreciated.

Hey... I recently had an urgent case where I had to fly abroad, have received a temporary passport at the authorities. The validity so duration is 1 year. Is not a red but green been. The fact is, I handed in my passport photos and received the passport immediately. Good luck to you.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:23 am CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately