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Public complaints: 10bet.com does not pay out 16,900

Topic created on 24th Mar. 2018 | Page: 1 of 4 | Answers: 36 | Views: 11,989
Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 05:05 pm CET#1
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Hi guys, I have won on 22 March just under 17,000 euros at 10bet.com in the casino I wanted to withdraw the money and have my driver's license my bank card and an invoice and demanded as Verification sent to the bet10.Now I got an email that they do not recognize the driver's license due to poor quality and they now forden a picture of how I hold the driver's license in my hand, only the problem is that I have lost my driver's license I only have the photo on my phone and my German identity card has expired and the new one comes only in 4 to 6 weeks now I do not know what to do they have locked my account today I called though and explained to them and the support said I should just send then the new identity card. Do you think I will still get my money or should I take legal action because 17000 euros is not little.

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Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 05:33 pm CET#2
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Alexander5488 wrote on 24/03/2018 at 17:05: Hi guys, I won on 22 March just under 17,000 euros at 10bet.com in the casino I wanted to withdraw the money and have my driver's license my bank card and an invoice and demanded as Verification sent to the bet10.Now I got an email that they do not recognize the driver's license due to poor quality and they now forden a picture of how I hold the driver's license in my hand, only the problem is that I have lost my driver's license I only have the photo on my phone and my German identity card has expired and the new one comes only in 4 to 6 weeks now I do not know what to do they have locked my account today I called though and explained to them and the support said I should just send then the new identity card. Do you think that I will still get my money or should I already take legal action because 17000 euros is not little.

So I have now called again the support is very nice and they told me I have to send a valid ID then that will be checked and then I can pay it off see if that works out

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Anonym

10bet.com does not pay out 16,900

24th Mar. 2018, at 05:44 pm CET#3
1 Like

Liked this post: Anonym
Ten euros costs a temporary perso you can get and you get immediately

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Anonym

10bet.com does not pay out 16,900

24th Mar. 2018, at 05:46 pm CET#4
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So far conclusive what the casino says! They are not allowed to pay out more than 2300€ (money laundering law) without a Verification according to the legal requirements. And a legal requirement are nowmal valid documents...
Is of course sau doof gelaufen to win exactly when just no valid documents are available.
But the fact that the support answers the phone is a good sign. According to everything you have written here, the casino is only complying with the law. They can't help it, they didn't make the laws, but they are obligated to abide by them
You will have to wait for your money until you are able to present a valid document.

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Daniel
Elite

10bet.com does not pay out 16,900

24th Mar. 2018, at 07:28 pm CET#5
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The best thing to do is to ask if they can block the money so you can't gamble it away again. Alternatively, you can set a loss limit of 10€ or so. If you are sure that you can control yourself until your account is verified, then of course you don't need to take these steps.

Verification is a normal procedure that every casino has to perform. This has nothing to do with dubious behavior. The best thing to do is to organize the missing documents and wait and see what happens. I think you will be able to withdraw without any problems.

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Lapppalo
Amateur

10bet.com does not pay out 16,900

24th Mar. 2018, at 07:34 pm CET#6
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domesum wrote on 24.03.2018 at 17:44: Ten euros costs a temporary perso you can get and you get immediately

Yes that's right. I once had a similar situation and Daniel had given me the tip. The temporary passport was issued immediately. If you want to get your money faster, it would be a possibility.

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Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 07:57 pm CET#7
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domesum wrote on 24/03/2018 at 17:44: Ten euros costs a temporary perso you can get and you get immediately

Yes that's what I thought too I have to get a temporary one because my appointment for a new perso I have only on 6 june I am a German citizen but live in Austria and in the consulate in Vienna it takes longer but on Monday I go to the consul in Salzburg and let me give a temporary one. Thanks for the help anyway

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Anonym

10bet.com does not pay out 16,900

24th Mar. 2018, at 07:59 pm CET#8
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What an insane win. Get that badge organized and then have a good time. That's a hell of a lot of money!
May one ask what you played there?

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Alexander5488
Rookie

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:07 pm CET#9
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SuitedTrips wrote on 03/24/2018 at 7:59 pm: What an insane win. Get that pass organized and then have a blast. That's a hell of a lot of money!
Is it ok to ask what you were playing?

That was totally sick I just played football and won 390 euros and because the photo of my driver's license was not enough and did not have the quality that they need I thought I play roullette then within 3 hours I won 6300 euros then I thought 300 I still Risk at the slots and have some game picked out which I do not know but the procedure is similar to book of ra only there must come 3 golden beetles for free spins and then come 3 boxes in one is the smallest prize in the other the largest prize and in the other 10 free spins with a symbol and I got the 10 free spins with the highest symbol as in book of ra the explorer and my bet was 10 euros and suddenly came 4 pieces of the were 10000 euros and then another 3 pieces again 1000 euros I have a photo of the game and of the win I look where I can upload it

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RiverSong
Legend

10bet.com does not pay out 16,900

24th Mar. 2018, at 08:08 pm CET#10
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Alexander5488 wrote on 24.03.2018 at 19:57
domesum wrote on 24.03.2018 at 17:44: Ten euros costs a temporary perso you can get and you get immediately

Yes that's what I thought too I have to get a temporary because my appointment for a new perso I have only on 6 june I am a German citizen but live in Austria and in the consulate in Vienna it takes longer but on Monday I go to the consul in Salzburg and let me give a temporary. Anyway thanks for the help

wish you that it goes well now and you get the win quickly

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