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Public complaints: (@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

Topic created on 13th May. 2017 | Page: 1 of 2 | Answers: 13 | Views: 10,914
Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:21 am CEST#1
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Hello,

before I go to the content of the subject I would like to introduce myself. My name is Andreas and I have been playing for years, sometimes more sometimes less in various online casinos. Here, it is mainly the Roulette that has done it to me.

The following happened today, about which I am deeply shocked and distressed. However, the article ( https://www.gamblejoe.com/news/online-casino-zahlt-nicht-aus-was-tun/ ) that I came across during my internet research so far gives me a small spark of hope. Therefore I would like to describe my case and hope that you can help me somehow, be it only by some good advice.

I received the following message from Playamo.com today:


Dear Player!
Your winnings were confiscated because you have used a strategy to win. This is prohibited by our rules.
We have refunded all your deposits. Now please cashout the deposits then we'll close the account.
That was the descision of administration. The descision is ultimate.

The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

participating in any type of collusion with other players,
development of strategies aimed at unfaithful winnings,
fraudulent actions against other Online Casinos or payment providers,
charge back procedures with a credit card or denial of some payments made,
other types of cheating,
or is known to have gone bankrupt in the country of his residence,
providing incorrect information about personal data during registration

the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.


Thanks for understanding
Best regards,
Playamo Casino Support Team!

Basically, you can draw many parallels to the case described in the article, but let's start from the beginning:

I have registered in the night from Thursday to Friday (about 1 o'clock at night) at the online casino Playamo. There I deposited 4x50€ (total 200€) in the same night and then played the "European Roulette by Net.Ent". I have completely gambled away the deposited stake. The next day two new deposits of 50€ and 30€. These also lost within a very short time.

On Friday evening I deposited another 100€ and also lost. The last Deposit of 50€ however was won by a multiple. I have always when a certain amount was reached, this given to the withdrawal and continued to play with the rest. This was repeated a few times, so I always interrupted the withdrawal and increased by the new amount won. The background is that I wanted to avoid always playing with the full stack to not be tempted to bet "all at once". At the end of the session I had a four-digit amount of 1100€ and still my "rest" to play with.

The gambling rested until the 3rd of March. From then on I had more time to play and in the meantime I won very high four-digit amounts.

To make this a little shorter, it was an up and down of the sums. At one point I had 3950€ in the payout. I won another 8000€ with the remaining amount within a very short time and now comes an important point. The sum of 8000€ I then lost within a very short time (less than 2 hours or even less) again. So I have summarily canceled the payout of 3950€, and then 3500€ in the payout to give.

With the 400€ I have unbelievably and after repeated repeated back and forth again in the end a total of 7950€ played of which I have given another 3950€ in the payout and have left 4000 on the game balance. That was then tonight.

With a good feeling in the day started reached me then above mail. I was quite sick or it is me still.

According to the mail, I am accused of using "a profitable strategy". The question would be, is something like that defined somehow? Is there really such a thing? Are they allowed to do that?

I have I with this so titled "profitable strategy", in many other casinos also played a lot and thereby lost over the years certainly already over 20,000€. So I was very surprised myself but also very happy that I had so much luck the last few days and wanted to do it differently this time and let it pay out

How is it from your point of view? Is my way of playing forbidden? In my opinion it can't be, because up to now (until these high winnings at Playamo) no casino has contacted me about my playing style, let alone wanted to block my account. The few payouts I had to date was also paid out ( mostly under 1000€, at irregular intervals)
Also in the Playamo Casino itself, I had made the first deposits and lost money with the same play, also there initially no objections on the part of Playamo.

I am really desperate and shocked about what is going on and what I am accused of. I would like to thank you in advance, that you have read through the mail and would be happy if you could give me a timely response and in the best case a little hope in my case.

This post has been translated automatically

Daniel
Elite

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:27 am CEST#2
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Hello Andreas,

if I understand your case correctly, you will be paid only 4.000€ out of 11.450€. And you have played Roulette without bonus. If that is so, then that is enough for me to realize that you are in the right. Roulette has been around for more than 100 years and there has never been a player in the history of roulette who has become rich with a strategy or who has won reproducibly for a long time. An exception is the kettle peeking. In the past, there were players who could predict in which pocket the ball would land. But kettle watching is not possible in Online Casinos and nowadays not even in real casinos.

No matter how you play roulette, the probability is ALWAYS on the casino's side. There is no such thing as a winning strategy in roulette! I also exclude an error in the software of Net Entertainment.
The only scenario where the casino could be in the right is if you had played with bonus. It is forbidden to convert Bonuses with low-risk bets, such as betting red or black at the same time to convert the bonus. However, you have played without a bonus and therefore this accusation is also unnecessary.

If you have played without a bonus, you are in my view 100% in the right.

But now comes the problem. I looked at Playmo Casino and discovered in the footer that they have a Curacou license. This license is basically like no license. So, however online casinso with fake software get a license there and even the Novomatic group with the best lawyers do not get the fake casinos closed. See: https://www.gamblejoe.com/news/online-casinos-illegal/

Due to this fact, you can surely imagine how good your chances are to get your winnings.

I would still try to fight for the money. Basically you can follow the steps in the following article:

https://www.gamblejoe.com/ratgeber/probleme-auszahlung/

The website of the responsible supervisory authority: https://www.curacao-egaming.com/

In the footer of the website there is a form (File a complaint) where you can submit a complaint. Alternatively, you can also file a complaint at the following e-mail address: complaints@curacao-egaming.com

I think the chance that the supervisory authority actually reacts is very small.

However, you have another chance with this casino, despite the very weak license: I discovered in the footer of the website that the casino advertises with the Askgamblers "Certificate of Trust".

You can file a public complaint with Askgamblers, see here: https://www.askgamblers.com/online-casinos/playamo-casino-review/complaints

Possibly the casino cares about its reputation and this "certificate" and will pay out because of this complaint.

Why Askgamblers would award such a casino a "certificate" is beyond me though. The site has now also been bought by irhgendwelchen big marketing companies that just want to make money. The page was once good, it still is, but is probably unfortunately getting worse. But this is in my opinion the best chance you have under these circumstances.

Please keep me informed about your case! And no matter how it turns out, play in the future only in online casinos with European license, such as Gibraltar, Malta or Isle of Man - also for legal reasons. And as a roulette player you should look for a good, established and reputable casino, which can be found in our casino comparison.

I'm sorry that I couldn't give you much hope, but I hope that I could still help you and that you will come to your winnings through Askgamblers Trump.

This post has been translated automatically

Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:30 am CEST#3
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Hi Daniel,

first of all a big WOW and thank you! That you now so fast and especially so detailed answer I would not have expected so. Heartfelt thanks for it.

Except for one point, you have completely understood my request correctly. I had 7450€ in the payout (Once 3500€ and 3950€) The 4000€ were still in balance, so play credit available. But the casino refuses all withdrawals except for the 430€ I deposited since registration

And exactly the point with the licenses is me during the intensive reading of your blog also p**sed off. You point out several times the importance of European licenses.
I had only skimmed the footer for the first time and read an address in Cyprus. When reading closely, of course, it is noticeable that this is not the seat of the regulatory authority .

I had also informed myself in advance on several sites, eg. http://www.betrugstest.com/playamo/ or http://de.btc-casino.com/playamo/ , because I was aware as a long-time player that there are also many dubious providers. The seriousness was for my part with the platforms where I have played so far either never or if, then rarely put to the test, because I had lost as said mostly or was maximum break-even. Now is of course really bad that I have caught my lucky streak with the netent software exactly on this unserious platform! It is the same software on all platforms.

Askgamblers is already informed, now I will wait and see. I have read a few examples there. There is then an exchange of "evidence"? But apparently also only on a voluntary basis? Often I see that, as already in the communication with Playamo support, the "Terms & Conditions" are repeated again and again.

I hope they have a bit more leverage and can really put them under pressure. If they see my history, you can clearly see that it was pure luck. Just the fact that I had gambled away 8000€ so quickly with my "winning strategy", that alone should give Askgamblers a good argumentation push from my point of view.

So I will wait for the week and then my next step with the regulator. Or do you think it's strategically better to write to all parallel now to make a kind of complaint wave on them? Should I also write to the game developers as per your list? If so, should my description be detailed? Do I have to explain to them in advance how I played or is that rather counterproductive from your point of view?

This post has been translated automatically

Daniel
Elite

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:33 am CEST#4
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Hello,

why do you inform yourself on sites like Betrugstest? And do you believe what you read there? So now is not an accusation, is pure interest.

Actually, there is absolutely nothing behind these pages. 80% of all websites in the casino area are basically from 2 or 3 large marketing companies, some of which have 2,000 quickly produced websites and push the pages up in Google via link networks or black hat seo methods. The texts are written en masse by some copywriters and actually this is also obvious that there are no real experiences behind the "testimonials" - at least that's what it is for me.

If you search in Google for "Futuriti Casino Test" for example

https://www.google.de/?gws_rd=ssl#q=futuriti+casino+test

you will find many websites that advertise the casino as reputable. The casino uses fake slots and the players who play there are theoretically even liable to prosecution, see:

https://www.gamblejoe.com/news/online-casinos-illegal/

Try to make a request at Betrugstest. There comes either none or a standard response.

Well, enough complaining! I hope of course that you get your money.

This post has been translated automatically

Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:34 am CEST#5
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No problem, just ask. So the http://de.btc-casino.com/playamo/ was rather suspicious to me, because there were only positive reports. That Betrugstest is now so unserious as you describe it I would not have thought, I've made it too easy for myself and let myself be blinded by the abundance of "information".

I can say that I have a good feeling/eye for fake sites/mails of all kinds. With casino sites and also the sites that supposedly test the casinos, I find it much harder.

I honestly only paid attention to fewer points, gaming license and payouts. To both there were only positive on any pages. Even by researching afterwards, I find very little bad about Playamo Casino. Also on askgamblers I could not find any case that equals mine.

This is kind of confusing to me. So either the casino is unserious as in my case, then there should already be many similar cases also on Askgamblers. But there are hardly any comparable cases and also otherwise Googe gives me to the casino specifically but also to other casinos almost no comparable examples (payout refusal due to strategy)

Or I am the first to win so much there and thereby I am immediately "noticed" and therefore this approach on the part of the casino. The latter, which you have also ruled out, is that they are actually in the right and according to their Terms&Conditions I have violated it with my playing style. But that should be impossible from my point of view. I hope that Aksgamblers can make a difference.

This post has been translated automatically

Daniel
Elite

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:36 am CEST#6
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Askgamblers is not an entity that has anything to say to casinos. Askgamblers is a website like GambleJoe. Only there people can complain publicly. Soon you will be able to do the same on our forum.

The casino can also say I don't give a shit about Askgamblers and my reputation and not pay out. The only ones who really make a difference are the regulators. We therefore take a different approach. We only list Online Casinos that meet certain minimum requirements - one of which is gambling license in Europe. We also specialize exclusively in the German-speaking market.

At Askgamblers it is like this: every casino is included (no matter what license and history) and only later it is checked or accidentally determined that it is cheese. There were already casinos with fake licenses listed and also the Futuriti Casino with fake slots was listed there for months as a reputable casino. As I said, I think Aksgamblers not bad but criticisms I have. As I said, they were unfortunately bought up by the locusts and one can hope that the old standards of the former developers will be maintained ...

But for now, wait and see.

This post has been translated automatically

Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:38 am CEST#7
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Playamo has replied again (on askgamblers ):

Hello

Playamo security department has found out several accounts with identical gaming patterns.

The players have won at Roulette sufficient amount of money. One of these accounts is yours

At this moment this case is under investigation, as soon as it will be finished we inform you by email

Playamo has strict anti-fraud policy. If the player is suspected of fraudulent actions such as development of strategies aimed at unfaithful winnings, Playamo reserves the right to terminate the user account and suspend all payouts to the player.

Kindest regards,

Playamo team

I would be interested in your opinion on this.
Delaying tactics? Or has a little door opened? With the last post they had announced to provide evidence. Now they say that the case is being investigated and they will send me an email as soon as they are finished

This post has been translated automatically

Daniel
Elite

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:43 am CEST#8
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you can already hope, since they seem to be unable to provide "proof" (as well). Well, is that you have told the Daniel of GambleJoe (the competition of Aksgamblers has said) it is not possible to cheat at roulette. So Aksgamblers can't reject the case or it would be embarrassing for Askgamblers if they would reject it because of alleged "strategies".

There are basically only two possibilities now:


  1. You get your money and the case is marked as Resolved: Playmo cares about his reputation on Askgamblers.

  2. You don't get your money and the case is marked as Unresolved: Playmo doesn't care about his reputation on Aksgamblers or 10,000€ is worth more to them.




If case two occurs, then you can only try to write to the supervisory authority in Curacou. In my experience, however, this will not help, because the authority is really corrupt and not good at all. You can still try - maybe miracles will happen after all.

You can also write to the game manufacturers and make them aware of the Askgamblers case. In the best case they will lose the license for games

Depending on how angry you are, you can try to hurt Playmo financially by spreading your case as far as possible on the internet. If I were you, I would take this step if all else fails. I'm like this: If I'm treated unfairly, I want it to be significantly more expensive for the online casino than if they had just paid out the €10,000.

This post has been translated automatically

Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:43 am CEST#9
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If the playamo are smart then they actually pay me out, because my anger is, as you have already correctly suspected enormous. Well now it is again wait, I assume this time not long

I'll keep you up to date.

This post has been translated automatically

Hilfesuchender

(@) Fraud at Playamo: Casino does not pay out 11,450€! [Case unsolved]

13th May. 2017, at 03:44 am CEST#10
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A few days have already passed. And herewith I inform you that case 2 (from your last mail) has occurred. Playamo Casino has announced 4 times that you would provide the "evidence". Then you had 96 hours, which they let pass without any action. Then you probably got another 96 hours, because they either asked for it or Askgamblers was so kind and just automatically extended the response time. Today at around 3pm the time was up and nothing happened on the part of Playamo Casino (was to be feared)

However, it is interesting that in the meantime there were 2 more complaints against the and one of them has already been marked as unresolved (probably for the same reason as with me) and the third will probably also expire tonight.

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