Casino verification: Wunderwins makes verification harassment with VIP players
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Wunderwins makes verification harassment with VIP players
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i've been registered with Wunderwins for a while now and have only ever had major losses there.
In July things went a little better and I was able to make some good payouts.
I also received VIP status.
The problem now is that I have to go through Verification almost every time I make a withdrawal.
In the beginning, verification only took 20 minutes! With the frequency of the verifications, the processing time became longer and longer
and suddenly documents such as proof of assets/income for the last 3 months are also required.
Now I've been waiting 3 days and nothing is happening. The payouts are also at a standstill and are not being processed.
Support is not responding although I have an alleged VIP manager who even wrote in German at the beginning and now no longer gets in touch.
Has anyone had similar experiences with this casino?
I think it's pure harassment on their part.....and it's no longer fun to play...
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Wunderwins makes verification harassment with VIP players
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Why are you still active at Wunderwins? You yourself issued a massive warning 6 weeks ago about Wunderwins https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/der-rueckzug-kommt-von-meinem-eigenen-namen-400730/#p401438.
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Wunderwins makes verification harassment with VIP players
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They denied it at first but then explained to me that there was a data breach at the beginning of June for which they were not responsible but the hoster. I was upgraded to VIP a few days later and received a 600 euro cash bonus in the VIP chat. And then I just kept playing and had a bit of luck...... That's why I'm still active with them.
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Wunderwins makes verification harassment with VIP players
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So you first claimed that they would pass on your data where I replied "nonsense" then they suddenly told you yes there was a data loss but it wasn't our fault and you say ok then everything fits thanks for the 600 € ?
Were you informed about the loss by anyone at all? Did they tell you which company was responsible? They should have or it would be the least if you work outside the EU but still work seriously
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Wunderwins makes verification harassment with VIP players
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Yes, because shortly after registering there I suddenly received numerous spam mail calls and also casino advertising to my postal address. I created the email address exclusively for Wunderwins and therefore I was sure that the data had been passed on! So it was interpreted as a data breach. I was not informed by anyone! And I was not told the names of the companies responsible. I simply expressed my concerns to the support team.
I received the 600 euros because I spent a lot there and earned VIP status according to the email. All I had to do was report in the chat and the 600 were in my player account. I just interpret it that they didn't want to lose me as a player because of the data stuff.
Now I've continued to play there and now that I've won more than I deposited, this Verification terror is starting.
So I would be interested to know if there are any players here who have gone through something similar and how long it takes to verify proof of salary, for example? Is there a step model where you can estimate which data takes how long to verify?
The address and ID verification was ultra-fast and now it suddenly takes ?
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Wunderwins makes verification harassment with VIP players
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rebirth75
I think it is unusual that you have to verify yourself again after every withdrawal. Unless you use other Deposit methods, but I rule that out for now.
Regardless of the casino, the duration can vary due to several factors: Understaffing in the team or department (illness, vacation and whatever else), stalling tactics and more.
In general, however, I would suggest that you stop playing there if you really have to go through the verification madness every time. There are sooo many casinos that are more relaxed and pleasant in this respect.
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Wunderwins makes verification harassment with VIP players
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You're probably right, I shouldn't play there anymore!
Can you tell me a few casinos that don't overdo it with the verifications and are still reputable? That would be great!!!
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Wunderwins makes verification harassment with VIP players
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rebirth75
It depends on what you value and what your options are.
What is important to you? Good Cashback or something else?
Can you only Deposit FIAT currency or also crypto?
But I can already recommend Winz. You can use both as a means of payment, you have quite high cashback and wagerfree Bonuses there, i.e. you get e.g. 100 spins and win €10, which you can withdraw immediately.
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Wunderwins makes verification harassment with VIP players
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frapi07
Great, I'll give winz a try.
I always thought it was just a cryptocasino but now I see you can deposit and withdraw in euros and also via mifinity.
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Wunderwins makes verification harassment with VIP players
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rebirth75
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Wunderwins makes verification harassment with VIP players
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Thanks for the Tip too. So I'm not a High Roller with 2 - 4 euros bet yet but apparently some casinos have their problems to stay fair even with wins at this level...... I will also look at bc.game....thanks
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Wunderwins makes verification harassment with VIP players
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Bc is chill there you have a chat and everything around it only they all whine around all day
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Wunderwins makes verification harassment with VIP players
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I am currently experiencing similar delaying tactics.
It started with Simsinos.
I was supposed to re-verify my address (because according to the casino it has expired!??).
But OK....no problem I thought.
After more than a week where I sent new documents every day (all rejected),
I saw no more hope and played down 450 euros.
That was a mistake!
Last week I tried to cash out at Viggoslots,
Evolvecasino and Staxino.
The same sneaky game at all three casinos!
I must have verified myself at 200 Online Casinos in my life.
So I have some experience with this kind of thing.
If everything is rejected... no matter how official the document is then there is clearly intent behind it!
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Wunderwins makes verification harassment with VIP players
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Sent by email? If so, no wonder everything is rejected. You are not allowed to send anything to this group, but there is a link in the corresponding mail. Documents are only accepted via this link. I have never had a problem with this.
And regarding Viggo and Evolve, almost everyone here in the forum now knows that it takes at least several days for them to pay out, but the money always arrives.
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