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Casino verification: Wunderwins deliberately blocks payout - suddenly dubious ?

Topic created on 26th Nov. 2023 | Page: 1 of 3 | Answers: 34 | Views: 3,401
rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 04:15 pm CET#1
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Hello,

i've been with Wunderwins for a long time and actually thought this casino was reputable.
Never had any problems with withdrawals and successfully verified myself 2 months ago.
Now that they have the new Khawanake license everything is different!
I deposited as usual via Paysafecard and wanted to make a withdrawal of 1000 euros to my paysafecard account.
Suddenly I see that the paysafecard option no longer appears in the payout. So I chose a different method.
The next day I received an email saying that I had to verify myself again and that I should click on the secure link.
The only problem is that there was no secure link in the email.
Now I wrote to the support and reported the problem. They assured me that I would receive a new email with the Verification link.
The email came after a few hours but again without this link! Now they turn a deaf ear and no longer respond to my emails.
I was able to verify my identity and address via the website (when depositing) but what about the payout?
I can probably forget about the 1000 euros now because I suspect that they did it on purpose that they don't send me a link and close the account if I can't verify myself successfully.
I have never experienced anything like this.
Does anyone have similar problems or can someone help that would be great...

LG

rebirth75

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gamble1
Icon

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 04:45 pm CET#2
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So I always got help in the chat and the employee always said :

Employee: I can send you a new mail with a link

Me: ok

Employee: Has the mail arrived?

Me: Yes

This is how this problem was always solved - you probably caught an incompetent chat employee

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rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 06:41 pm CET#3
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The conversation only took place via mail, now I have chatted with a chat employee named Aurora who said they are missing the payment method but I need the link. Again it was forwarded to another department and I hope that the link will come at some point. To be honest, I don't believe it anymore. Why is the link not sent to me by the chat employee himself? Is there something wrong? Why is the payout method that I have always used until now no longer available? All methods to scare the players away

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gamble1
Icon

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 06:58 pm CET#4
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rebirth75 wrote on 26.11.2023 at 18:41: The conversation only took place via mail, now I chatted with a chat employee named Aurora who said they were missing the payment method but I would need the link. Again it was forwarded to another department and I hope that the link will come at some point. To be honest, I don't believe it anymore. Why is the link not sent to me by the chat employee himself? Is there something wrong? Why is the payout method that I have always used until now no longer available? All methods to scare the players away

The method is no longer available because PSC is under pressure from the German government not to process payments to illegal casinos - it's not the fault of PSC or the casino

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rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 07:06 pm CET#5
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Sorry that's nonsense, the Deposit also works via Paysafecard, so why shouldn't the withdrawal also work. The whole thing can only have something to do with the new Indian license. In addition, I can't withdraw via RapidTranser, a withdrawal method that is offered to me. I have created a Skrill account for this purpose. The normal way via my bank account is also blocked

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roccoammo11
Expert

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 07:15 pm CET#6
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rebirth75 wrote on 26.11.2023 at 19:06: Sorry that's nonsense, the Deposit also works via Paysafecard, so why shouldn't the payout also work. The whole thing can only have to do with the new Indian license as far as this is concerned. In addition, I can't withdraw via RapidTranser, a withdrawal method that is offered to me. I have created a Skrill account for this purpose. The normal way via my bank account is also blocked

you can no longer pay in or out from DE with psc and if you want to use a payout method that you have never used or deposited with before, it has to be verified. a completely normal process. if you get a grip on yourself then the world will look different again in 2-3 days, then you will be verified for sure & have your money! recently had to wait 8 days for my first payout from the westcasino..that wasn't nice but that's the way it is now sometimes

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rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:02 pm CET#7
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Yes, I can see that with the Verification process because of the new payout method. But as I said, it only worked a few days ago with PSC (before the move from WW). But the main problem is that I can't verify a payout method because the link in the email is not there and this is the 2nd time now. They can't manage to insert the link in 3 days! Sorry but what kind of incompetent people are in this department ? rebirth75"&gtrebirth75

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Donnie
Elite

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:08 pm CET#8
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Liked this post: Avatar von rebirth75 rebirth75
Just go to the Live Chat and show a screenshot of the mail or send an email to the email support with the screenshot attached. Otherwise, I don't think there are any contacts where GJ could help. Maybe open the email via a mobile version or play at one of the sister casinos, win and then withdraw using the method you want to use at Wunderwins. If the Verification was successful, you are automatically verified at the other casinos, right? Wait until there is new support with other people

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rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:13 pm CET#9
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I explained everything in the Live Chat (see above) and I have just received the Verification email again and again without a LINK. They do this on purpose, you can't be that stupid.... Honestly though, I'm very angry about how they treat you.... If nobody here in the forum has any contact with them, I can probably write the whole thing off. Although Wunderwins is number 1 here at GJ, in my opinion it should be blacklisted immediately.

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Donnie
Elite

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:29 pm CET#10
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I have written something in addition to my previous post. We know here in the forum that the support from the Gammix booths can be disgusting

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rebirth75
Rookie

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:29 pm CET#11
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Thanks Donnie, I was just back in the Live Chat with a certain KIM, she assured me that the link is missing again and again. Let's see what happens now.

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Donnie
Elite

Wunderwins deliberately blocks payout - suddenly dubious ?

26th Nov. 2023, at 08:33 pm CET#12
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Liked this post: Avatar von rebirth75 rebirth75

rebirth75 wrote on 26.11.2023 at 20:29: Thanks Donnie, I was just back in Live Chat with a certain KIM, she assured me to announce that the link is missing again and again. Let's see what happens now.

Don't give up, sometimes you get in the chat to someone who is incompetent or ignorant, another supporter may take care of it more intensively

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roccoammo11
Expert

Wunderwins deliberately blocks payout - suddenly dubious ?

27th Nov. 2023, at 12:49 am CET#13
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rebirth75 wrote on 26.11.2023 at 20:29: Thanks Donnie, I was just back in Live Chat with a certain KIM, she assured me to announce that the link is missing again and again. Let's see what happens now.

wow what progress Kim has actually discovered the missing links

sometimes it really feels like you're communicating with cavemen - just experienced it again yesterday at spassino they must all be working in their home office with residual alcohol in their underwear and all replies that aren't copy&paste overwhelm these people in their job
at casinos where almost nobody plays you get the answer or help before you have finished writing your question
keep your fingers crossed that it won't take another week with kyc + payout!

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Falke
Expert

Wunderwins deliberately blocks payout - suddenly dubious ?

27th Nov. 2023, at 05:30 am CET#14
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Has it ever occurred to you that the link might not be displayed because of your browser? Or does the mail end up in the spam folder? Try it out a bit. I can't really imagine that they haven't inserted a link. It's a prefabricated mail and then all the players there would have the same problem. And they would also lose all their players.

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hustlehoff
Expert

Wunderwins deliberately blocks payout - suddenly dubious ?

27th Nov. 2023, at 06:19 am CET#15
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I also think that something is blocking the link. Probably some security software or browser addon or the mail Provider directly, I always get my money from WW in 24h even after the move.

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