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Casino verification: Wunderino problem looking for help

Topic created on 27th Nov. 2022 | Page: 1 of 2 | Answers: 17 | Views: 2,092
Musiktop
Rookie

Wunderino problem looking for help

27th Nov. 2022, at 11:48 am CET#1
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Hello

Since I have often read here that Gamblejoe can help Caro. Here is my problem with Wunderino.
I am a depositor and verified. And that for a long time.Have won through cashspins 39 euros. Paid out - was canceled because I should pay on my old bank account which was blocked because of gambling. Wunderino requires me to send a document with iban name etc, that my bank account was blocked. I have also sent screenshots of email history and the account was blocked.But on none of the documents is halt iban on it😂
I was at an online bank. Which many also use for gaming. They have no branches and no hotline. In livechat comes only if I am logged into App.but that does not work because I was locked😂😂. I have written several emails to my bank. That I need the document. Got a reply once. That what I have is all I get from them. And to all other mails they don't answer at all. So to make it short. Wunderino wants from me a document that I can not get. And my new bank account I have sent in account statements. But Wunderino is not interested. Can they just keep my money? And why don't they just say. Make min Deposit from the new account. And that's it? I do not understand. Need help. Thanks

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btssultan
Experienced

Wunderino problem looking for help

27th Nov. 2022, at 12:10 pm CET#2
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If you tell us which payment Provider (account) it is, we could possibly also help you to tell how to view the IBAN?

Generally, you get documents in paper, mail or PDF form during registration and there should also be the IBAN listed.

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Musiktop
Rookie

Wunderino problem looking for help

27th Nov. 2022, at 12:15 pm CET#3
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btssultan wrote on 27.11.2022 at 12:10 pm: If you tell us which payment Provider (account) it is, could possibly also help you tell how to view the IBAN?

Generally, when registering you get documents in paper, mail or PDF form and there should also be the IBAN listed.

Sorry, maybe I have expressed myself incorrectly. Wunderino wants a document from the cancellation of the account. With name and iban etc. It is N26. And this document they just do not send me. And will not send it either. This is the problem

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Musiktop
Rookie

Wunderino problem looking for help

27th Nov. 2022, at 12:48 pm CET#4
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I just got this from Wunderino :

thank you for your message

In order for your bank account to be removed, we unfortunately need proof from the bank that it no longer exists

You can easily request this from your bank by e-mail, which is obliged to issue this to you.

If you have any further questions, please do not hesitate to contact us via Live Chat or e-mail

You can also take a look at our new FAQs

With kind regards
Ashley

Team Wunderino




Should I now call a lawyer because N26 after 20 email inquiries about the document does not give it to me? And what does Wunderino want with it? I have no open Deposit or anything else. I just have a new account. Thats it

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gamble1
Icon

Wunderino problem looking for help

27th Nov. 2022, at 12:57 pm CET#5
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Musiktop wrote on 11/27/2022 at 12:48 pm: I just got this from Wunderino :

thank you very much for your message

Unfortunately, in order for your bank account to be removed, we need proof from the bank once that it no longer exists

You can easily request this from your bank by e-mail, which is obliged to issue this to you.

If you have any further questions, please do not hesitate to contact us via Live Chat or e-mail

You can also take a look at our new FAQs

With kind regards
Ashley

Team Wunderino




Should I now call a lawyer because N26 after 20 email inquiries about the document does not give it to me? And what does Wunderino want with it? I have no open Deposit or anything else. I just have a new account. Thats it

But you must have received something with the data of this account for cancellation when your account was blocked

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Musiktop
Rookie

Wunderino problem looking for help

27th Nov. 2022, at 02:07 pm CET#6
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Ögamble1 wrote on 27/11/2022 at 12:57 PM

Huh but you must have gotten something with the data from this for cancellation if your account was blocked

I have a screenshot of the cancellation with my name on it. But there is no iban and address. I have that and the email correspondence. Thats it

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evopower140
Expert

Wunderino problem looking for help

27th Nov. 2022, at 03:46 pm CET#7
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Small Tip if you have such a letter with name and so there are photo store there is quickly an IBAN there the casinos want it so

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bruffl
Expert

Wunderino problem looking for help

27th Nov. 2022, at 03:56 pm CET#8
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it is now about a payout of 39€?
Sure, it's enough for one purchase, doesn't it make more sense to look for another casino
After all, a lawyer also wants to be paid
Wish you good luck!

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gamble1
Icon

Wunderino problem looking for help

27th Nov. 2022, at 04:33 pm CET#9
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evopower140 wrote on 27.11.2022 at 15:46: Small Tip if you have such a letter with name and so there is Photo Shop there is quickly an IBAN there the casinos want it yes so

Yes if it flies up he has nothing

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Musiktop
Rookie

Wunderino problem looking for help

27th Nov. 2022, at 07:14 pm CET#10
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bruffl wrote on 27.11.2022 at 15:56: it is now about a payout of 39€?
Sure, for a purchase it is enough, it makes no more sense to look for another casino
After all, a lawyer also wants to be paid
Wish you good luck!

Yes are only 39 euros. Would be great Christmas gift for my nephew. Lawyer eh not. BaFin and Mga possibly. That's free😂

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