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Casino verification: Win at Boomcasino

Topic created on 09th Jan. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,974
Melle80
Visitor

Win at Boomcasino

9th Jan. 2021, at 08:29 pm CET#1
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Hello I have the following situation
I have registered in October at Boomcasino with my old surname, since I did not have a new ID card I have registered with my maiden name because I thought if I win I can not even perform the identity. Yes and yesterday I won and now of course they want proof of identity. Can they refuse the payout?

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Falko
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Win at Boomcasino

9th Jan. 2021, at 10:59 pm CET#2
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Melle80 wrote on 09.01.2021 at 20:29: Hello I have the following situation
I have registered in October at Boomcasino with my old surname, since I had no new ID card I have registered with my birth name because I thought if I win I can not even perform the identity. Yes and yesterday I won and now of course they want proof of identity. Can they refuse the payout?

Why old name, did you marry and therefore another name? If so, you can tell them that

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gamble1
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Win at Boomcasino

10th Jan. 2021, at 12:05 am CET#3
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So if it's about getting married you don't have to worry

If they say anything you can say that you took your old ID card since it was still in production and it is only invalid when you get the new one or it expires

In general you can say everything that is changed by an authority must be accepted because it belongs to your person just as if an authority changes your name because you have simply initiated it

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Melle80
Visitor

Win at Boomcasino

13th Jan. 2021, at 12:41 am CET#4
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Hello, my identity was confirmed today by the casino. How long does it take until they pay out the money? Greetings

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Kleinkariert
Expert

Win at Boomcasino

13th Jan. 2021, at 07:40 am CET#5
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Melle80 wrote on 13.01.2021 at 00:41: Hello. My identity was confirmed today by the casino. How long did they need until they pay out the money? Lg

Can go within 24 hours, but can be in the casino also times 3-4 days.

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Melle80
Visitor

Win at Boomcasino

13th Jan. 2021, at 12:31 pm CET#6
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Now they want bank statements. Why is that? I have deposited only 50 euros. But I deposited with Visa, but you can not make a withdrawal with Visa. So I have to pay out with bank transfer. But I can not Deposit because I do not have online banking. I am curious

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wettibernd
Expert

Win at Boomcasino

13th Jan. 2021, at 08:03 pm CET#7
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If a withdrawal is not possible on the Deposit way then all casinos pay out to a bank account that is in your name and that must be verified. This is quite normal. Simply photograph or scan a bank statement on which the IBAN is, your name and the logo of the bank should be best also still on it.

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