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Casino verification: Wildz verification completed despite want the again

Topic created on 25th Apr. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,259
Kingkhalifa
Hi people

I am already verified with Wildz and have made a withdrawal and it worked but now I have won 5000€ and have accidentally entered another IBAN account because in my laptop was also the iban of my cousin stored I have not seen it and have paid out and have made a timeout so I do not lose the money then only after 2 days I saw that it was the other iban and have canceled and requested new now they say to me we can not pay out before they verify the IBAN WITH XXXX AT THE END have explained to them that it was a mistake and I am verified with the but it seems they do not want to get it can anyone here help through because it's about 5k€ or do they do it on purpose how should it go on I also told them Live Chat that it was a mistake it was not done on purpose any help thank you for this 🙏

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Anonym
They don't do it with any ulterior motives, but if they do, the casino can close down and you can look forward to a gigantic compensation.

Seriously: If all the account data is stored on your computer, then maybe you tried to Deposit with this IBAN by mistake? Maybe your cousin played in the casino via your laptop or the Internet?
A typing error can happen at any time, what would they require for a document, if no associated account would be found under the IBAN?

Probably "Caro" can help you here in the forum, you can also write to her via chat (Communicator). Otherwise you could ask your cousin to send you a bank statement. Of course he can blacken the account balance

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Kingkhalifa
The problem is so we once gambled together in my laptop and he has deposited with his account with his bank and I with mine and we have saved but he has not deposited on my Wildz account it was only saved on my laptop because we have played together more often
And he deposited with his account and with mine but it was my mistake because I accidentally selected his account instead of mine then only after two days I saw because I took time off so I do not continue gambling and now they want a confirmation of my cousa account that it is no longer active for me it is no longer active for me they do not understand that I think when someone says by mistake have already canceled there but after two days because I had taken time off of course my cousa can give me an account statement but what would that bring if not on my name is the account statement

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Anonym
So you have played over the same IP with two different accounts or each with his own account. Then he must definitely be verified, including ID card, bank statement and proof of address. He must do this through his account, then you should be able to continue your payout

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Kingkhalifa
So he should be verified via his account ? What is the point hmm they wrote me we need a Verification of this IBAN XXXX I told them that I have entered but they do not understand it They say I should take a confirmation from the bank that this ACCOUNT IBAN is no longer active for me they are just no idea I do not understand them even if he can be verified may not change it because they want to have from me that

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Anonym
If he does not verify, then you could make yourself countless accounts and use the Absolute Rare Deposit bonus of 100% up to 500€ No-Sticky over and over again. In the long run, you would avoid gambling or casino and always make a win.

It is important to the casino that you do not have multi accounts. Therefore, your buddy should verify, so the casino would recognize that behind both accounts is a Real Existing person. Maybe "Caro" from the forum can help you, she has good contacts to the support of Wildz

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Kingkhalifa
Oke I ask you it's not about verify or double account he has one and I have one only the problem the mixed up IBANS HMM

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Anonym
Kingkhalifa wrote on 25.04.2020 at 18:48: Oke I'll ask them it's not about verify or double account he has one and I have one only the problem the mixed up IBANS HMM

It is normal that Wildz refuses to pay out to a foreign account. But usually it should not be a problem to transfer to your own verified account afterwards. As said before, if you have never deposited to your Wildz account using its IBAN, then there will be no problems.
Therefore, only a few options remain open, which is why Wildz would like to have appropriate documents or confirmations.

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Kingkhalifa
Yes and what should I do now I had never deposited with his bank account but only accidentally selected because it was stored in laptop I do not know how to proceed now should I contact me again?

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