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Casino verification: Voodoodreams verification fails due to documents not being produced

Topic created on 07th Apr. 2021 | Page: 1 of 2 | Answers: 12 | Views: 3,221
Zocki86

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 04:00 pm CEST#1
2 Likes

Liked this post: m****4, N****L
Hello together,

the casino VoodooDreams is unfortunately robbing me of my last nerve, which is why I am now looking for help here.
I play here for about 4 weeks, there were high 5 digit transactions in both directions via Trustly. So my account has been verified for a long time.
However, Voodoodreams, which is annoying and already a little harassment, wants a new Verification before each withdrawal.

They ask for a document which contains the following things: Name, Iban, reference number, amount and date. Important: In one document, unedited!

I was able to provide this in the past, as I made the deposits from my account at bank A
It was possible to have all these things on one page and take a screenshot of it. In the turnover overview, so to speak.

Now I had deposited from another account, bank B. Here in the monthly overview the Iban is not listed. In my own turnover overview there is only a customer number, no Iban. This takes Voodoodreams now as a reason that the document is rejected again and again and the payment is not processed.
2 documents, one in which one sees the transaction, one in which month the connection of customer number and Iban stands, is also not in order. There should be one document with all the above features. However, this simply does not exist at the bank.

Emails are not responded to properly. I always get a flat answer: "please upload a document that shows the following ... blah blah blah."
They don't respond to my problem at all.
The chat is even more off: Eternally long waiting time and after 30 minutes of chatting comes the statement: "Just create a monthly overview". OLD! What am I talking about all the time, there is just the Iban not in it, that's why it is rejected You notice that the chat is sky-high overwhelmed, because he obviously chats with 10 customers at the same time.

A real account statement, I think everything would be in there, but it will follow for April sometime in May.
One month waiting time for a payout would be just more than a glitch and is not at all.

To leave the money on the player account for a month would not work anyway. Know me and so are probably most players. That would be gambled away ...
By the way, it's about 1650 €.


Anyone have an idea what can be done? Bank B will not be the only bank where this is not possible.
Has anyone else had this experience?

Btw, therefore can't recommend the casino either. It was recommended here on Gamblejoe, but I do not understand why. Slow, poor support and crazy elaborate, repetitive verification processes, which then withdrawals fail. Right now I'm waiting again for 20 minutes for an answer from support, wrote this text in that time. His last words were "One moment please"

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Hidaruma
Top Member

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 06:03 pm CEST#2
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Why do you still play there if they make a fuss before each payment?
Otherwise, just get a PDF editor and slap the IBAN on it.

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Zocki86

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 06:11 pm CEST#3
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Nobody has liked this post so far
Already tried, reject the document, since it is processed. Was actually planning to close my account after the payout.
To be careful, I relied a little on the recommendation of this site.

I had withstood the previous games. Have now posted the money back to the player account and close my account there after the cash is gone. I have written it off. Maybe I can at least warn one or two others who are thinking about depositing something there.

This post has been translated automatically

Hidaruma
Top Member

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 06:58 pm CEST#4
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Nobody has liked this post so far
Zocki86 wrote on 07/04/2021 at 18:11: Already tried, reject the document because it is processed. Was actually planning to close my account after the payout.
To be careful, I relied a little on the recommendation of this site.

I had withstood the previous games. Have now posted the money back to the player account and close my account there after the cash is gone. I have written it off. Maybe I can at least warn one or two others who are thinking about depositing something there.

I don't think a casino can tell if a document is processed or not.

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Memo55
Visitor

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 07:55 pm CEST#5
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Is there even one person there where there was no problem with this casino? Just brutal what they are doing there😡

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Clairy2612
Rookie

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 08:10 pm CEST#6
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Memo55 wrote on 07/04/2021 at 19:55: Is there even one person there where there was no problem with this casino? Just brutal what they are running😡

Almost looks like it! I feel the same way right now that nothing is moving forward!

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gamble1
Icon

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 08:15 pm CEST#7
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Unfortunately, this experience once again reflects the current problems that this group seems to have which I cannot understand at all because this group has actually processed payments in under 10 minutes to 1 hour even in the middle of the night

I would ask just because such communication problems are currently known someone from the GJ team then look for it and explain the casino possibly also where it sticks

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Anonym

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 08:52 pm CEST#8
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It is difficult to read because it is an extremely large amount of text and is really only meant to say that the TE refuses to provide the required evidence for whatever reason. In this day and age, it should be easy to get the required documents. Today there is no more stagecoach and at every bank it is possible to print a single transaction. There is then also name, Iban, reference and recipient on it

Case solved!

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DieWunderharke5000
Top Member

Voodoodreams verification fails due to documents not being produced

7th Apr. 2021, at 09:03 pm CEST#9
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That's not so not true, Joker.

On one of my accounts, just like the TE, it is impossible to get a document with all the required things on it. There is simply no way to get everything on a printout, PDF or whatever. Technically not possible

Had the same problem with another casino some time ago. Fortunately, I got to a capable employee at the time who understood after some back and forth that it was not possible and I was able to verify through several other documents

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Zocki86

Voodoodreams verification fails due to documents not being produced

8th Apr. 2021, at 12:25 am CEST#10
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TheJoker wrote on 07.04.2021 at 20:52: It's hard to read because it's an extremely large amount of text and is really only meant to say that the TE refuses to provide the evidence required for whatever reason. In this day and age it should be easy to get the required documents. Today there are no more stagecoaches and at every bank it is possible to print a single transaction. There is then also name, Iban, reference and recipient on it

Case solved!

Simply nonsense, what you say there. I work in the financial sector and I know a lot about banks.
As I have already described, it was no problem at another bank. With this one it was, because the bank printed the customer number instead of the own Iban. that also has nothing to do with the way of sending.

I'm sorry to hear that a certain amount of text is stressing you out so much.

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