Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Voodoodreams Verification

Topic created on 09th Oct. 2020 | Page: 1 of 4 | Answers: 34 | Views: 7,676
Patryczek
Rookie

Voodoodreams Verification

9th Oct. 2020, at 05:24 pm CEST#1
1 Like

Liked this post: Anonym
Hello all together,

i wanted to ask you if you also had such problems with the Verification at VoodooDreams?

I wanted to cash out 800€ and then I should verify myself. So uploaded all the documents and everything was accepted except for my proof of address. I had uploaded a bank statement with my name and address, which was also up to date. Was rejected. Then I uploaded a current registration certificate of mine, which I had here anyway and there is probably no better proof of my address, but that was also rejected. This annoys me a bit, especially since I'm waiting for my payment all the time and I wonder why I'm being held up for so long...

I am looking forward to your experience reports!
Kind regards

This post has been translated automatically

DerHamburger87
Top Member

Voodoodreams Verification

9th Oct. 2020, at 05:41 pm CEST#2
1 Like

Liked this post: Anonym
Stalling tactics... Limit in or secure payment..
Many want a utility bill. I could not deliver zb because electricity and water runs over my roommate... The reputable casinos accept eig the certificates mentioned by you...

Was but recently here nen contribution because of problems with VoodooDreams or? Thereupon, many have been deleted there

Stay persistent and send otherwise again a letter from your Insurance or similar

Contact in doubt a team member of GJ

VG

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

9th Oct. 2020, at 05:48 pm CEST#3
1 Like

Liked this post: Anonym
Thanks for your answer!

I find that totally stupid, a player so long stall. So you have there but no desire to play more, if that already starts so. Initially, the Live Chat of the customer support was also still friendly, but the last time also no longer. When I asked if they could clarify this with the Verification department, because the documents should be sufficient, they said that they didn't have any contact information for the department. And then I was told that it would contribute to a smooth process if I submitted the requested documents, which I did.

I have now sent in another bill from my electricity provider. Everything else unfortunately goes through my fiancée

This post has been translated automatically

DerHamburger87
Top Member

Voodoodreams Verification

9th Oct. 2020, at 05:59 pm CEST#4
1 Like

Liked this post: Anonym
Patryczek wrote on 09.10.2020 at 17:48: Thanks for your reply!

I find that totally stupid to hold a player so long. So you have there but no desire to play more, if that already starts so. Initially, the Live Chat of the customer support was also still friendly, but the last time also no longer. When I asked if they could clarify this with the Verification department, because the documents should be sufficient, they said that they didn't have any contact information for the department. And then I was told that it would contribute to a smooth process if I submitted the requested documents, which I did.

I have now sent in another bill from my electricity provider. Everything else unfortunately goes through my fiancée

Should be enough, wait here the answer of the Provider!
If this is rejected it is pure harassment.... Then you should contact a team member of GJ, they can usually help you
Make please please a limit purely, this stalling has already cost me several Marks
If you also remain so persistent, then is good. You will get the money!
Only these obstacles that are always put in the way da I really praise LeoVegas and Videoslots / MrVegas

Withdrawal and verification in a few minutes

Vg

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

9th Oct. 2020, at 06:08 pm CEST#5
1 Like

Liked this post: Anonym
Fortunately, the amount has not been outstanding for a while, so at least I can't gamble it away right now. However, in an email from them said that if the money can not be paid out within 24 hours, it will be credited back to the player account. Nothing has happened yet, but if that's how they do it, then that would really suck, because then it was really just a tactic to get me to gamble it all away again.

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

10th Oct. 2020, at 08:09 am CEST#6
0 Likes

Nobody has liked this post so far
Good morning! 😊

Does anyone of you know if VoodooDreams also performs verifications on weekends? Because if not, if my last document was finally approved, I would already be waiting five days then for my completed Verification and payout and that would annoy me a bit.

Best regards and a relaxing weekend to you! 😊

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

10th Oct. 2020, at 09:46 am CEST#7
1 Like

Liked this post: Anonym
I am so annoyed. I have just written again with the customer support in the live chat. Mostly I only got standardized answers and then they said that my proof of address was missing, which I uploaded twice yesterday. Suddenly he found it after all. Actually, they should have already accepted the bank statement and the registration certificate. And then the customer support tells me that every document I upload has a maximum processing time of 72 hours and that I should be patient. So I'm starting to feel really screwed. I have never had such a problem in any casino.

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

11th Oct. 2020, at 12:32 pm CEST#8
0 Likes

Nobody has liked this post so far
I still have not heard anything from them, so I am still not verified and still waiting for the payout. When asked in the Live Chat, it was said that this is more likely tomorrow or the day after tomorrow what will. I am curious!

This post has been translated automatically

genrix
Top Member

Voodoodreams Verification

11th Oct. 2020, at 12:37 pm CEST#9
0 Likes

Nobody has liked this post so far
Then wait another 2 days and contact the GJ team if necessary, if you have not violated any (bonus) conditions, you will certainly get your money. Are actually quite serious in my eyes...
Why the but with you so stupid rummachen would also interest me times.

This post has been translated automatically

Patryczek
Rookie

Voodoodreams Verification

11th Oct. 2020, at 12:54 pm CEST#10
0 Likes

Nobody has liked this post so far
Thanks for your answer!
I don't understand it either... especially since my bank statement and a current certificate of registration should be sufficient anyway. I have never experienced anything like this.

I always pay in without a bonus, so I definitely haven't violated any conditions

What I also find strange: since yesterday, the chat history is no longer sent to me by mail, although I clicked on it. But I screenshotted everything. Since I never play again, if that is through. Is too stupid for me.

Have Caro times written to, whether they can help me.

This post has been translated automatically

Hot Topics17th Nov. 2024 at 08:30 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately