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Casino verification: Verification Scatters/ Gammix

Topic created on 14th Nov. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,538
asereht

Verification Scatters/ Gammix

14th Nov. 2021, at 10:45 pm CET#1
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Hello all,

in the last few months I have played more and more in casinos of the Gammix group and actually won every now and then
So far so good
Now Scatters demanded proof of my assets - after a long back and forth I also sent them my salary statement and my bank statements. For 2 weeks, unfortunately, nothing happens, only that since a few days all my accounts are blocked

I think they assume that I have played beyond my means - interestingly, but only after I have now paid out several times there
Open are now still 10,000 € - which of course can not be processed for 3 weeks

Can they keep the money if the casino is of the opinion that I have played beyond my means?
Whereby this is absurd, Deposit went all the time, but pay out now no longer?

They have also sent me a list of deposits and withdrawals, which do not match the numbers with me at all

What can I do now?

I really had a lull in July and had once slipped into my Dispo. Then I rescheduled a loan and had then yes now again a little more money. But actually they are not allowed to withhold the money because of that?

Above all, they would have to pay me back the deposits otherwise? Do all the payments from the Gammix group count?

Can anyone help me? Am unfortunately a bit desperate

This post has been translated automatically

Katharina2
Top Member

Verification Scatters/ Gammix

15th Nov. 2021, at 08:07 am CET#2
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Annoying and upsetting when you are left alone after playing and winning.
You probably exceeded the 2000€ in total. This can be in the month or
within the year. According to the Malta regulations the extended verification
because of possible money laundering, without the player having to be informed. It
all deposits into the group count, as far as they are recorded and verifiable
are. Otherwise one could Deposit e.g. 10 times 2000 and would have already 20 T€
washed. Prescribed are however only: starting from 2000€. And if already something went wrong
and you no money laundering can be proven, they must already refund your
Refund your deposit or pay out the win. You have made notes
It is best to talk to the Verification office again. Either win or
at least the deposit back. If it was very high, it's worth to get it back through a lawyer
through a lawyer, since Scatters certainly has no German license and offers illegal.
Wish you success.

This post has been translated automatically

asereht

Verification Scatters/ Gammix

15th Nov. 2021, at 07:13 pm CET#3
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Hello all. Thank you very much for your detailed reply. I had already made a complaint to Casino Guru, I have not yet received an answer to my question / Verification, but today I got a message that the money is paid out

Interestingly, it is actually so that I have deposited well over 2000€ with the group, interested it then actually only when the payout have become more. I think in the end the balance is +-0

How this all went, I find highly unprofessional. Maybe nothing would have progressed without Casino Guru
Too bad, otherwise I found playing there quite pleasant. But this way it has a bad taste and I hope that my data will be treated confidentially

This post has been translated automatically

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