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Casino verification: Verification pending for 6 months

Topic created on 28th Sep. 2023 | Page: 1 of 1 | Answers: 9 | Views: 860
frau-holle
Rookie

Verification pending for 6 months

28th Sep. 2023, at 12:16 pm CEST#1
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I had written into the forum before. I had won in March a few hundred euros at mr. Bet and the Verification drags until today. Now after quite a few documents the residence proof was accepted they want proof of deposit.

Problem is that this was made on a Saturday but was only displayed in banking on the Monday after. I have explained it to the customer service dozens of times and each time they want to hand it over to the ominous finance department, but after a while they refuse again. I can't reach the customer service of my bank either. What can I do? I have the snout full to the brim.

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Donnie
Elite

Verification pending for 6 months

28th Sep. 2023, at 12:27 pm CEST#2
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Close account and waive payout

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frau-holle
Rookie

Verification pending for 6 months

28th Sep. 2023, at 12:56 pm CEST#3
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Seriously now? The annoying procedure has already dragged on too long for that

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gamble1
Icon

Verification pending for 6 months

28th Sep. 2023, at 01:58 pm CEST#4
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frau-holle wrote on 28.09.2023 at 12:56 pm: Seriously now? For this annoying procedure drags on too long already

Must agree with Donnie once had a colleague who has won after long Deposit once what in this store and the Verification has just not worked with the simplest things and dragged on until the money was gambled away (then you were suddenly more receptive in the store and of course how could it be otherwise verified)

I think of casinos that are either too stupid or deliberately stupid at all because everyone must do his job properly and can not you should change it if necessary the profession

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upola
Legend

Verification pending for 6 months

28th Sep. 2023, at 02:11 pm CEST#5
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I've also been waiting at Merkur for half a year ,now they can rub it in their hair I've given up playing.

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Langhans_innen
Expert

Verification pending for 6 months

28th Sep. 2023, at 03:02 pm CEST#6
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frau-holle wrote on 28.09.2023 at 12:16 pm: I had already written into the forum. I had won a few hundred euros at mr. Bet in March and the Verification drags until today. Now after quite a few documents the residence proof was accepted they want proof of deposit.

Problem is that this was made on a Saturday but was only displayed in banking on the Monday after. I have explained it to the customer service dozens of times and each time they want to hand it over to the ominous finance department but after a while they refuse again. I can't reach the customer service of my bank either. What can I do? I have the snout full to the brim.

if you give them the account statements from Thursday - Tuesday and the amount only appears once, it can only be that one. Even Mr. Bet should be able to understand that debits don't always take place on the exact day - I'm sure they see it a hundred times a day. Or it is due to something completely different than such a paltry booking date.

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Donnie
Elite

Verification pending for 6 months

28th Sep. 2023, at 03:20 pm CEST#7
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Langhans wrote on 28.09.2023 at 15:02:

if you give them the account statements from Thursday - Tuesday and the amount only appears once, it can only be that one. Even Mr. Bet should be able to understand that debits do not always take place on the exact day - I'm sure they see it hundreds of times a day. Or it is due to something completely different than such a paltry booking date.

The question is whether Mrbet wants to understand this at all? They don't want to pay out your money, they don't have a German license. There is not much you can do. Submit complaints to Guru or Ask or something and that's about it. Or hope to get to a capable support. If you don't want to play on this site anymore, close your account. Normally you will get a mail saying that there is still money available and they want to know how to send it to you

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gamble1
Icon

Verification pending for 6 months

28th Sep. 2023, at 03:28 pm CEST#8
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Donnie wrote on 09/28/2023 at 3:20 pm:

The question is yes if Mrbet even wants to get this? They don't want to pay out your money, don't have a German license either. There is not much you can do. Submit complaints to Guru or Ask or something and that's about it. Or hope to get to a capable support. If you don't want to play on this site anymore, close your account. Normally you will get a mail saying that there is still money available and they want to know how to send it to you

So if you don't get it, you should do everything but please don't work in a department that verifies financial documents

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Langhans_innen
Expert

Verification pending for 6 months

28th Sep. 2023, at 03:31 pm CEST#9
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Donnie wrote on 09/28/2023 at 3:20 pm:

Normally you get an email saying that there is still cashable credit and they want to know how to send it to you

the advice from you with the cashable credit etc. is not bad at all. Why they should do that then but cheerfully, if they wanted to cheat but before quasi crystal clear, would be the next question. One can try it yes times, whether that works out in such a way. PS.Mr.Bet is a regular topic here and I can hardly believe that they have developed so violently negative, because I never had a problem with them. But anything is possible and with me also already about 1 1/2 years ago that I played there.

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Julian
Elite

Verification pending for 6 months

18th Oct. 2023, at 12:13 pm CEST#10
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At the request of the thread creator, the thread is closed.

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