Casino verification: Verification at Platincasino feels like it takes extra time!
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Verification at Platincasino feels like it takes extra time!
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I haven't played Online Casinos for ages and thought why not.
My old Platin account was still there and I thought why not.
I deposited a few times over the last few days and was lucky again.
Now I have or had won about 800€ and then uploaded the documents and waited and waited.
In the meantime I played the 800 down to 500€ and uploaded the documents again and even wrote with the Live Chat if the documents are all correct and the live chat also said that everything looks so good and I should now wait again up to 72 hours until the department checks it.
It has now been more than 3 days and the live chat is not giving any information, only that I should wait and wait!
In the meantime I can't get anyone into the live chat, I should wait about 95 minutes but even after 120 minutes no agent or anything else comes... I wait and wait and that even longer what is indicated.
I have the feeling that they do this extra and drag out the Verification until I lose everything because my patience is slowly disappearing.
What can I do so that they finally verify the account, because nothing comes from their side and the live chat gives waiting times where in the end nobody comes to help me.
This post has been translated automatically
Verification at Platincasino feels like it takes extra time!
Liked this post:
gamble1, 
Saphira
i just thought to myself "why not" Sorry, I just stole that from you.
Platin is probably the most talked about casino here and the problem is similar in almost all cases and therefore the same as yours. The good news first: the money will eventually come if you haven't broken any rules. The bad news afterwards: it may take a while.
You can find the latest cases relating to Platin here https://www.gamblejoe.com/forum/casinobeschwerden/platincasino/. Just browse through and take a look at the information...A problem shared is a problem halved
This post has been translated automatically