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Casino verification: Verification and payout at Drückglück

Topic created on 04th May. 2023 | Page: 1 of 1 | Answers: 7 | Views: 1,265
Tankolino

Verification and payout at Drückglück

4th May. 2023, at 09:33 am CEST#1
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Hello first!

Since I'm already registered in various casinos, I thought I'd try Drückglück (good reviews, etc.)
Everything worked out great at first. I have won over 700 € (300 deposited).
Now I have to verify myself to pay out. So I uploaded my documents on 29.04 (maybe it was 30.4).
So far no answer, support not available, Live Chat not available. I made several attempts to contact them.
so far I have not received any mail. Money I think will be gone. Probably the casino has problems.
I ask you for help,
Thanks

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chilliy
Amateur

Verification and payout at Drückglück

4th May. 2023, at 11:01 am CEST#2
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Hello. I have been verified there at the beginning of April and a few days ago I got the mail that my account is now fully verified😅 so much for that
So over 3 weeks hass lasted with me.

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hustlehoff
Expert

Verification and payout at Drückglück

4th May. 2023, at 11:05 am CEST#3
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chilliy wrote on 04.05.2023 at 11:01: Hello. I have been verified there at the beginning of April and a few days ago I got the mail that my account is now fully verified😅 so much for that
So it took over 3 weeks for me.

Why not contact Gamblejoe after 1 week at the latest? The casino is listed here. Or was it up to you? Were the documents you sent in on day 1 finally verified or other requested/submitted and different ones?

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danny005
Elite

Verification and payout at Drückglück

4th May. 2023, at 11:25 am CEST#4
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The money isn't gone, it's just someone else's. No, all joking aside. DrückGlück often takes longer, but if no terms and conditions have been violated, it should arrive at some point.

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Caro
Expert

Verification and payout at Drückglück

4th May. 2023, at 11:26 am CEST#5
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Hey Tankolino,

i sent you a message via communicator

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chilliy
Amateur

Verification and payout at Drückglück

4th May. 2023, at 12:48 pm CEST#6
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hustlehoff wrote on 04.05.2023 at 11:05 am:
Why don't they contact gamblejoe after 1 week at the latest? The casino is listed here. Or was it up to you? Were the documents you sent in on day 1 ultimately verified or others requested/submitted and different?

No, just waited. Then didn't think about it or play there. All requested docs were accepted. But 3 weeks is intense.

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Tankolino

Verification and payout at Drückglück

5th May. 2023, at 05:55 pm CEST#7
1 Like

Liked this post: Avatar von chilliy chilliy
Has everything worked out thanks to the help of Caro. Thanks again!

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WithoutWings
Expert

Verification and payout at Drückglück

20th Jul. 2023, at 08:16 am CEST#8
1 Like

Liked this post: Avatar von hustlehoff hustlehoff
I'm also having a crisis with the store... on Monday my withdrawal was confirmed and today it's back on the casino account 4 days later...the chat says...


I have checked your account and I can see that you have made a withdrawal request of 450 EUR on 15/07/2023. I can see that your withdrawal request failed and was returned to your account.
So you can make a new withdrawal request.

This is a normal process and nothing to worry about. If more information is needed, we will contact you immediately by email.

How is this a normal process please that the money comes back? The bank details are correct.

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