Casino verification: verification and payment

Angie2911 wrote on 17/03/2021 at 17:42: Hello have tried to verify me at Hyperino,
have won there 1200 €.
everything I submit there in documents is not accepted.
Original ID card unfortunately expired, then a temporary applied and submitted and driver's license.
Since from the account of my life partner has been deposited. also from him all possible documents.
provisional Perso bank card driver's license that we live in one household ect.
slowly I feel quite fooled has someone similar experience or to whom I can still turn?

Stay healthy all

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Angie2911 wrote on 17.03.2021 at 18:36: Hello!
Yes the reason is just as you say not all corners recognizable, older than three months ect. so actually when the one problem was fixed, what else was complained.
Since I have only started playing I was not aware that there are problems because of the account.
Have honestly not read through the terms and conditions.
Well, I requested a temporary ID and submitted it there as well as all documents of my partner. It is obvious that we live in one household do not understand the problem....

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Angie2911 wrote on 17.03.2021 at 18:36: Hello!
Yes the reason is just as you say not all corners recognizable, older than three months ect. so actually when the one problem was fixed, what else was complained.
Since I have only started playing I was not aware that there are problems because of the account.
Have honestly not read through the terms and conditions.
Well, I applied for a temporary ID and submitted it there as well as all documents of my partner. It is obvious that we live in one household do not understand the problem....

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gamble1 wrote on 18/03/2021 at 00:05
So I also see the problem more in the Deposit than in the documents

Basically you can say in every casino it is forbidden in the AGB's to deposit from a payment method that does not run on the own name

Exceptions there are always times but they are not the rule and Hyperino or the whole group around Hyperino and Wunderino are rather known to accept such reasons to not have to pay out the money

I would but first wait possibly it is not on them unlikely but possibly they want to keep you as a customer then it fits but would not gamble in the future there were already cases in the past since it was accepted once and then with a high sum suddenly no longer

Should of course be a joint account is something else that is not forbidden but even here some casinos set their own limits such as name must be on bank card, etc...

AGB's you should read just as a beginner with time is enough one look at the most important points to recognize what is the matter but all the "traps" that some hide there are just for beginners otherwise not to pack

@TheHamburger87

You're right of course only 1 Acc or bonus per household in practice but I have so far experienced no casino which has forbidden on request to create / use an Acc or bonus for the partner or brother sister mother

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DerHamburger87 wrote on 18.03.2021 at 10:01
Jo right, with these T&Cs the casinos secure themselves only to protect against bonus abuse. In practice, the use of a bonus several people in the household is often accepted.
To avoid an end with horror, it usually helps to simply clarify something before using the bonus offer!
In the case here, of course, it is a completely different shoe. If you have a casino account and Deposit with the bank account of "someone else", even if it is your own partner, the payout is usually already done. You would have good chances with casinos like Videoslots or SlotsMillion, they are really fair and very accommodating when clarifying the situation. But we are talking about hyperino here. Hyper hyper.

Would be interesting to know how it ultimately turned out for the TE.

I find anyway bad and preach it again and again that we have in 2021 in times of endless digitization no technical solutions for such things. Deposits from other accounts should be automated and not even possible! Demanded documents such as proof of assets, which are pure mockery anyway, are already required for deposits! Bonus offers for which one is not entitled already with deposit not at all selectable be!
That would be for me Player protection, if one packs the cause for rejected payouts already with the root!
And where do the cool people up there put player protection? With a 5 sec rule and maximum deposit amounts!
But there we see that the greed for profit and greed for money lives on uninterruptedly under the "guise of player protection".

Good luck to the TE.

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gamble1 wrote on 03/18/2021 at 10:30 AM


Apart from that already a note when depositing would be enough so I had the case when I wanted to Deposit years ago in my crypto wallet there was directly to it we can only accept payments that come from a bank account that runs on your name

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DieWunderharke5000 wrote on 18.03.2021 at 11:59
Don't have a Hyperino account, but at least at Wunderino it says the following when depositing:

Choose one of the payment methods below to Deposit money to your Wunderino account. Please note that you must be the owner of the payment method you are using.

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