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Casino verification: Vegadream experience report: verification until payout

Topic created on 31st Jul. 2022 | Page: 1 of 1 | Answers: 2 | Views: 1,763
Jotzelot

Vegadream experience report: verification until payout

31st Jul. 2022, at 03:51 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello all,

i am new here and would like to share with you my current experience with Vegadream (VD).
For this purpose I would like to publish here the mail correspondence between VD and me until it has come to a payout.

First of all, my first insight after reading some negative experience reports here:
So far VD has explicitly responded to EVERY mail I have sent via the contact form. So far I have not experienced a bad VD support
However, I don't believe in my win until I have it in my hands. I will keep you up to date here, if desired.

Initial situation at 26.06.22: Four-digit sum won, payout requested

Note on website: KYC processing still open

_____

27.06.22 - Upload identity card

_____

28.06.22 - 0:55
Mail from VD

Subject: KYC Document Pending

Dear Jörg,

We can confirm that your submitted ID Verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.


_____


27.07.22 - 11:41
Mail to VD via contact form:

Hi. I have a question about my KYC verification.
On 6/28/22 I received an email from Vegadreams: "Dear Jörg,

We can confirm that your submitted ID verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team."

When will this process be completed?
I have requested four payouts and would like to know when they will be processed?

Kind regards

_____

27.07.22 - 20:13
Mail from VD

KYC Documents Requested
Dear Jörg,

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal:

Proof of Address verification (Dated within the last six months)

No withdrawals can be processed from your account until you comply with this request and should you fail to do so, it will lead to closure of your account.
Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.




27.07.22 - 20:17
Times from VD General Question reply@hd.vegadream.com via sendgrid.net

Hello Jörg,

Greetings from Vegadream Casino. Stay safe and healthy...!

With reference to your email, we have sent you a new link recently on 27.07.2022 at 18:13 to upload your document "Proof of address".

Please upload the same for verification and our relevant team will get back to you regarding the same or if needed any further documents.

Please do not hesitate to contact us via email 24/7 or via Live Chat active everyday from 10h00 until 23h00 CET if you need any further assistance!

Best regards,
Vegadream Casino Support.


_____

27.07.22 - Upload ID card via link in VD mail

_____


27.07.22 - 20:24
Mail from VD

KYC Document Pending
Dear Jörg,

We can confirm that your submitted Proof of Address verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.


_____


29.07.22 - 13:22
Mail to VD via contact form:

Hello.
I uploaded my ID card for KYC verification on 07/27/22.
This document was still missing.
Subsequently, I received an email:

"Dear Jörg,

We can confirm that your submitted Proof of Address verification document has been uploaded successfully."


Can you tell me what the processing status is in this regard?
When can I expect the payout?


Kind regards

- - -

Hello.
I uploaded my ID card for KYC verification on 07/27/22.
This document was still missing.
I then received an email from you:
"Dear Jörg,
We can confirm that your submitted Proof of Address verification document has been uploaded successfully."

Does this complete the verification?

Can you tell me when I can expect the payout?


Regards

_____


29.07.22 - 15:51
Mail from VD General Question reply@hd.vegadream.com via sendgrid.net

Customer Support

Hello Jörg,

Greetings from Vegadream Casino. Stay safe and healthy...!

With reference to your email, our relevant department working on your documents, you will receive an update once your verification is done.

Please do not hesitate to contact us via email 24/7 or via live chat active everyday from 10h00 until 23h00 CET if you need any further assistance!

Best regards,
Vegadream Casino Support.

_____


30.07.22 - 12:27
(Note: Suddenly addressing VD with my second name! Identity card obviously edited)

Mail from VD

KYC Documents Requested

Dear Jörg Siegfried,

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal:

Proof of Address verification (Dated within the last six months)
Payment Method (- credit card images (both sides): 4 * * * * * ****** * * * 8 xml-ph-0036@deepl.interna ◦ The back of the card must be signed || - MuchBetter-Bank statement( * * * * * * * * * * xml ◦ Your name and account details must be visible || You can get the account statement, by logging into your Muchbetter account and tapping the "More" section and then the "Statement" button to create your own statement. Your statement will be sent to your registered email address)

No withdrawals can be processed from your account until you comply with this request and should you fail to do so, it will lead to closure of your account.
Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.





30.07.22 - 12:34
Mail from VD Withdrawal reply@hd.vegadream.com via sendgrid.net

Hello Jörg ,

Thank you for your interest in playing at our casino.

Please note that ID documents are not valid as proof of address.

As part of the verification process, we ask that you send the following documents:

- Document proving address/residence - one of the documents listed below

◦ Utility bill: electric, water, gas, rent, landline phone or internet.
◦ Bank statement
◦ Tax notice or correspondence from a central or local government agency, department or agency (or other government document)
◦ This document should be no more than three (3) months old
◦ All four corners of the document must be visible - screen shots are not accepted

Please note that we cannot accept ID photos, cell phone bills, grocery bills, online banking or e-wallet statements, pay stubs, work-related documents or job references, private Insurance company documents, or documents related to health issues in this section.

- Credit card images (both sides): 4 * * * * * ****** * * *8

◦ Name, expiration date, first six (6) and last four (4) digits must be visible
◦ The security number on the back must be covered.
◦ The back of the card must be signed

- Muchbetter account statement (4 X X X XXXXX X 1)
◦ Your name and account details must be visible

Please use the link in the previous email to upload your documents. Make sure the required information is clearly visible to avoid review delays.

If you have any further concerns, questions or comments, please do not hesitate to contact our customer service team.

Sincerely,
KYC Department


_____


30.07.22 - 19:43

Upload via links in VD mail
- Bank statement of savings bank (proof of address)
- Photos of credit card (front/back)
- Bank statement Muchbetter
_____


30.07.22 - 19:46
Mail from VD

KYC Document Pending
Dear Jörg Siegfried,

We can confirm that your submitted Proof of Address verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.




30.07.22 - 19:50
Mail from VD

KYC Document Pending
Dear Jörg Siegfried,

We can confirm that your submitted Payment Method verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.


_____

30.07.22 - 19:57
Mail to VD via contact form:

Hello.
I have sent you the following missing documents for my account verification:

- Document for proof of address:
Savings bank account statement

- Photos of both sides of my signed credit card

- Bank statement from Muchbetter

With this, do you have all the missing documents needed for verification?

Kind regards


------------


Hi. I have sent you the following missing documents for my account verification

- Document proving address:
Bank statement from Sparkasse

- Photos of both sides of my signed credit card

- Muchbetter bank statement

Does this mean you have all the missing documents needed for verification?

Regards

_____


30.07.22 - 20:02
General Question reply@hd.vegadream.com about sendgrid.net

Hello Jörg,

Greetings from Vegadream Casino. Stay safe and healthy...!

With reference to your email, as you have uploaded your documents we have forwarded your documents to our relevant department, Our team is working on it. We will get back to you via email once your account gets verified or if needed any further documents to verify your account

Please do not hesitate to contact us via email 24/7 or via live chat active everyday from 10h00 until 23h00 CET if you need any further assistance!

Best regards,
Vegadream Casino Support.

_____


To be continued.....


This post has been translated automatically

Anonym

Vegadream experience report: verification until payout

31st Jul. 2022, at 05:25 pm CEST#2
0 Likes

Nobody has liked this post so far
Good luck!

If I publish my mail traffic with the Gammix OCs here, which I have since 2 weeks because of KYC with them, I fill you 4 pages of your post.

This post has been translated automatically

Jotzelot

Vegadream experience report: verification until payout

1st Aug. 2022, at 01:16 pm CEST#3
0 Likes

Nobody has liked this post so far
Thank you!

Good luck and success to you, too, of course.
What's the problem? Also Vegadream?

This post has been translated automatically

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