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Casino verification: DrückGlück again...

Topic created on 07th Jul. 2020 | Page: 1 of 1 | Answers: 5 | Views: 2,166
meddinho

DrückGlück again...

7th Jul. 2020, at 09:59 pm CEST#1
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Hey!

I signed up for Drückglück a few days ago and claimed the welcome bonus. Now that I have gambled away everything I had in active bonus (no active bonus left) I wanted to withdraw the remaining money. For Verification I have already uploaded: Salary statement, bill electricity & gas, front of ID.

As expected, I have not received any information whether the documents have arrived or whether something is missing. Then I talked to a nice person in the support chat in English and asked what is still missing. He said that the ID is missing. I then said that "ID" and "passport" is the same for me and I have already uploaded the ID. Since neither my English nor his English is really good and there were a lot of misunderstandings, he finally let me know that all they are still missing is my "ID"

My question now is: What the hell does he mean by that? I have to say that I am completely new to this "scene" and have never played online or in arcades. But since there seem to be some experienced people around, I hope someone of you can tell me what exactly I should upload now? Is there a common document that the Online Casinos accept as "ID"?

Thanks in advance!

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Falko
Icon

DrückGlück again...

7th Jul. 2020, at 10:12 pm CEST#2
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You must also upload the back of your ID card. As you have written, you have currently sent only the front. The casinos always want to see both sides

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wettibernd
Expert

DrückGlück again...

8th Jul. 2020, at 01:31 am CEST#3
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Standard is the front and back of the identity card, the first page of a bank statement, so it must be your name, Iban and the name of the bank on it and a current bill from energy Provider or telephone. This is usually sufficient.

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meddinho

DrückGlück again...

8th Jul. 2020, at 07:08 pm CEST#4
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Hello!

Thank you for your replies. When I just logged in to Drückglück to upload the back of my ID card, I noticed that the warning notice disappeared where it used to say that I should verify myself. I was then able to go to Payout as normal and withdraw my desired amount or request the payout. A mail with the confirmation that the Verification was successful I still have not received, but I should not care. I am curious whether there is actually what arrives with me

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meddinho

DrückGlück again...

8th Jul. 2020, at 07:20 pm CEST#5
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Sorry, a question I would have then but again. When I went to payout, there came this picture:

meddinho

So only two options to pay out. Since I'm not familiar with either the first or the second, I just went with the first. Does anyone know which payout method this is? There is also no name. I had deposited via Paypal. Hopefully I have not messed up now

Greeting

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Falko
Icon

DrückGlück again...

8th Jul. 2020, at 07:39 pm CEST#6
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The first I do not know what it is. But wire transfer the second is bank transfer, where then the win would arrive at your bank account.

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