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Casino verification: touchcasino.com experience ?

Topic created on 29th Jul. 2022 | Page: 1 of 3 | Answers: 21 | Views: 5,167
maestro808
Rookie

touchcasino.com experience ?

29th Jul. 2022, at 12:44 pm CEST#1
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Hello,

have here a few gambler experience at Touchcasino made ? Deposited at night and had some luck. However, I find it strange because you can not verify anywhere on the site. Just read that they belong to Gammix ltd
Has anyone ever been active there ? Somehow I do not find many testimonials on the net. I hope that I have not encountered a scam.

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DonPetarda

touchcasino.com experience ?

29th Jul. 2022, at 02:11 pm CEST#2
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Liked this post: Avatar von maestro808 maestro808
At Gammix, at least in my experience, it is normal that they usually pay out up to 2000€ without Verification, but of course this may have changed in the meantime.
If the amount is over there you have to verify aufjedenfall.
The thing is that you do not necessarily one tells you that you have to verify...
If you are lucky you get an email where they ask you to verify and if not then nothing happens.
My Tip if the Deposit is not processed after 48-72 hours, ask in Live Chat or email support. They will tell you what they want, at least most of the time...
With Gammix, the spirits are divided, with some it is so that they are informed and the verification is through in an hour. With others, however, it takes forever, they get little to no information and even the live chat is sometimes not really sure what is really phase.



Touchcasino or Gammix is serious. I can reassure you, only the verification can be I call it so quite interesting.

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maestro808
Rookie

touchcasino.com experience ?

29th Jul. 2022, at 02:42 pm CEST#3
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DonPetarda wrote on 29.07.2022 at 14:11: At Gammix it is at least in my experience normal that they usually pay out up to 2000€ without Verification can of course but have changed in the meantime.
If the amount is over there you have to verify aufjedenfall.
The thing is that you do not necessarily one tells you that you have to verify...
If you are lucky you get an email where they ask you to verify and if not then nothing happens.
My Tip if the Deposit is not processed after 48-72 hours, ask in Live Chat or email support. They will tell you what they want, at least most of the time...
With Gammix, the spirits are divided, with some it is so that they are informed and the verification is through in an hour. With others, however, it takes forever, they get little to no information and even the live chat is sometimes not really sure what is really phase.



Touchcasino or Gammix is serious. I can reassure you, only the verification can be I call it so quite interesting.

Thank you, your answer is reassuring


Update - 2pm : Payout request has been forwarded to the payment team.
Payout at just under 1900€. Only one bank statement was needed for verification and it was verified immediately. Payment is in process. I chose Brite instant payout as my payout method. Let's see when I will receive the money. I will get back to you

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maestro808
Rookie

touchcasino.com experience ?

30th Jul. 2022, at 08:46 pm CEST#4
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maestro808 wrote on 29/07/2022 at 14:42

Thanks a lot, your answer is reassuring


Update - 2pm : Payout request has been forwarded to the payment team.
Payout at just under 1900€. Only one bank statement was needed for Verification and it was verified immediately. Payment is in process. I chose Brite instant payout as my payout method. Let's see when I will receive the money. I will get back to you


REUPDATE *

short and sweet :
Cancelled a payment, played high and got lucky. Withdrawal requests posted again. Now patiently wait the 48h (according to support) again Am curious what comes (safe limit or something)

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egyptClassic
Visitor

touchcasino.com experience ?

29th Aug. 2022, at 10:40 am CEST#5
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Hi

I can only report negative so far.

A total of about 500 euros deposited with mutchbetter and 2000 requested for payment. 2 days did nothing, so asked what is going on. Verification is pending!
Sent ID and proof of address and waited. A day later came the mail that Mutchbetter must also be verified... said, done
Another day later came the mail :

Documents are missing again! Now you want a complete bank statement from my bank from 01.08 until today ! And in addition a pay stub and the complete MasterCard statement from 01.08 until today, because I have audgeladen my Mutchbetter account.

Have everything sent to... bank statements wrong format so the whole misst again just sent.

Mastercard statement I can not send at all, because I get this only on 01.09.

So I had to drop my pants completely and have no idea what to do next. All documents are now pending again. Hope the statement from last month and some screenshots of the Mastarcard transactions are sufficient.

I have not yet experienced something like this...

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egyptClassic
Visitor

touchcasino.com experience ?

29th Aug. 2022, at 01:14 pm CEST#6
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The madness goes into the next round!
Documents are now there and they want more and more info... am desperate.

We have received the statements of your accounts **85 and **54. In reviewing the documents you sent, we found that you received a total of €3,000 cash deposits, a transfer of €2,000 from your other account, and funds from other sources. Some of these funds were used for deposits to your casino account.

In order to fully verify your account, we ask that you provide us with a statement of the origin of the funds you received that were used for deposits to your casino account, along with any documents that will help us support your statement.

We appreciate your cooperation and understanding.

Sincerely yours,
Risk Department




Have now told them 2000 euros credit and sent the contract. 3000 euros from private sales and cash gifts birthday where there are no receipts about it! And the remaining money from other casino wins, but where the accounts are closed and I have no access.
Believe that will not be enough....
Can someone help me ?

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Anonym

touchcasino.com experience ?

29th Aug. 2022, at 01:29 pm CEST#7
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egyptClassic wrote on 29.08.2022 at 13:14: The madness goes into the next round!
Documents are there now and they want more and more info... am getting desperate.

We have received the statements for your **85 and **54 accounts. In reviewing the documents you sent, we found that you received a total of €3,000 cash deposits, a transfer of €2,000 from your other account, and funds from other sources. Some of these funds were used for deposits to your casino account.

In order to fully verify your account, we ask that you provide us with a statement of the origin of the funds you received that were used for deposits to your casino account, along with any documents that will help us support your statement.

We appreciate your cooperation and understanding.

Sincerely yours,
Risk Department




Have now told them 2000 euros credit and sent the contract. 3000 euros from private sales and cash gifts birthday where there are no receipts about it! And the remaining money from other casino wins, but where the accounts are closed and I have no access.
Believe that will not be enough....
Can someone help me ?

Annoying but so really help you can not from us. You have to be patient.

It looks like you may have deposited funds from credit into the casino. This is not forbidden per se, but the casino could block your account.
This whole gallop of documents is quite a standard at Gammix casinos, at least you are guaranteed to get your money even if they would block your account.

Of course, you also have the option of contacting the Official Conciliation Board, but I would still wait! You can find the contact ->Here <-

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egyptClassic
Visitor

touchcasino.com experience ?

29th Aug. 2022, at 01:34 pm CEST#8
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Well...
Credit was not for gambling but that does not matter.
Cash deposits and other cash receipts from casinos I can unfortunately not prove.
I think that I will not see a cent, before I can not prove everything completely as they want it.
The casino account can like to block and pay out my coal. I will not play there again because such a huge amount of documents and problems I have not experienced anywhere.
Have the 2000 euros honestly just written off internally

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hustlehoff
Expert

touchcasino.com experience ?

29th Aug. 2022, at 02:22 pm CEST#9
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Keep us in any case times on the running also if you get the money again here please.

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egyptClassic
Visitor

touchcasino.com experience ?

29th Aug. 2022, at 06:19 pm CEST#10
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I do!
I have now requested a Deposit and withdrawal overview from another casino and sent it so that they can see where the incoming money on my account comes from.
More I have then also no more...

Tomorrow I'm sure they will ask for more documents... and then I'm out.
2000 Euro is really not a small sum and that is why I am so upset. I am legally entitled to the money and I have behaved properly all the time and have not deposited any illegal money there...

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