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Casino verification: Sven-Play: Verification via Skype and payout delay

Topic created on 12th Jul. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,672
paulmueller

Sven-Play: Verification via Skype and payout delay

12th Jul. 2021, at 09:14 am CEST#1
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Hello,

i have requested a payout of 1.000€ on 29.06.2021 at Sven-Play (Trustly). My account was already fully verified with all documents.

Until 01.07. nothing has happened, although there is talk of a payout within 24-72 hours. On my request, I was told, you still have to perform a Skype video Verification!

Does anyone else have experience of you at Sven-Play that you had to perform such a verification?

Finding an appointment for this Skype verification then turned out to be difficult, because the support by mail answered only inadequately. Then on 06.07.2021 the 10-minute verification took place. I was told that the department would get back to me as soon as possible. And what happened the following days? NOTHING!!!

On e-mails was again hardly answered and I now do not know how it continues and whether and / or when Sven-Play finally executes the payout after almost two weeks!!!!

Have you had similar experiences with Sven-Play with problems/delays with payouts? If so, do you have more tips for me, what I can do now to get my money?

Thanks in advance for your input!

Paul

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paulmueller

Sven-Play: Verification via Skype and payout delay

12th Jul. 2021, at 05:50 pm CEST#2
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Today the withdrawal request was rejected after 13 days and the 1000 Euro was transferred back to my player account.

I have not received a reason for this yet... I am at a loss!

Paul Müller


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CasinoReuber
Amateur

Sven-Play: Verification via Skype and payout delay

12th Jul. 2021, at 06:32 pm CEST#3
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Hello Paul,

since the casino is not listed here, they won't be able to help you here. You could file a complaint on askgamblers, the casino seems to be active there. Otherwise, at https://madre-online.eu/file-a-claim/ (ADR for Svenplay) write a complaint. If neither of these works, you can also contact the MGA

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paulmueller

Sven-Play: Verification via Skype and payout delay

13th Jul. 2021, at 07:54 pm CEST#4
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Thanks for the information!

On Saturday I had already filed a complaint with MADRE.

Is there any experience how long this takes approximately until they process the complaint?

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