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Casino verification: [solved] Twin additional verification (Page 4)

Topic created on 03rd Jun. 2021 | Page: 4 of 5 | Answers: 46 | Views: 7,450
Westbest89
Rookie

[solved] Twin additional verification

7th Jun. 2021, at 07:55 pm CEST#31
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Well that does not make exactly courage! Bright spot with me evtl... There are no e-wallets! Deposit always by Paysafe and withdrawal to the same bank account! But 24 is already hefty! Just as it is in a certified document from a casino! I still hope that the contact person or the manager with which Caro is in contact has the necessary influence to carry out the thing!

I give in any case further updates! I will also write to you tomorrow directly!

LG Thomas

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Westbest89
Rookie

[solved] Twin additional verification

7th Jun. 2021, at 07:57 pm CEST#32
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gamble1 wrote on 07.06.2021 at 19:50
The problem what many casinos have is that they take exactly the way of the money so after the motto I give you now 5 € to buy food you pay then because you have of course 5 € in the bank with the card and put the 5 € in your wallet

Now you arrive at the restaurant and want to pay 5 € with the bank but the owner wants exactly the 5 € you got from me

I hope it is clear to everyone what I mean

And there is the problem the casino wants to know exactly where this money comes from for every Deposit almost like they would check the serial number of the bills

And there I think a point is reached which is completely exaggerated I mean where do we live please if not even a purchase contract is enough to prove where the coal comes from


Only one thing is for sure! Since this payout is now times in limbo, I make this circus exactly once with! If it should come with another casino again to a similar case then that's it for me with online gambling!
This is just laughable!

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gamble1
Icon

[solved] Twin additional verification

7th Jun. 2021, at 07:59 pm CEST#33
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Westbest89 wrote on 07.06.2021 at 19:57
Only one thing is for sure! Since this payout is now times in limbo, I make this circus exactly once with! If it should come with another casino again to a similar case then's that for me with the online gambling!
This is just laughable!

This will soon happen to you everywhere the EU is becoming increasingly strict

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Westbest89
Rookie

[solved] Twin additional verification

7th Jun. 2021, at 08:02 pm CEST#34
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gamble1 wrote on 07.06.2021 at 19:59
This will happen to you soon everywhere the EU is getting stricter and stricter

Well so far this was not yet the case with LeoVegas and Interwetten! Should the topic come up it was that for me! A whole new casino is out of the question anyway because I will not do me a new Verification process once again

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aXxEsS
Visitor

[solved] Twin additional verification

7th Jun. 2021, at 08:56 pm CEST#35
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I just don't understand what the casino expects from this? It's as clear as day that I won't play there anymore. I also told my manager that I would submit the required documents, but then it must be good. But now it is being dragged out absolutely unnecessarily and you are being harassed. My cashout I have also backed up with all possible limits that I do not cancel the again.

Of the 44,000 € in the queue, they would have logically (who does not know) a good part back with a quick cashout. Also, I have of course made pressure and just build up further pressure in the background, but I have also signaled crystal clear that I do this here now exactly once, then put a hook under it and go on. Even there was 0.0 Concession from their side to feel, so that I now take it personally.

And I can also search in the crumbs and find what I'm looking for. For example, I clearly signaled to my manager in advance via e-mail that I did not want any unsolicited calls, since he asked for them. I allowed him to contact me via WhatsApp. Shortly before the Big Win I had already won 7,000 and a few crushes, where he simply called me during the session without being asked. At that time, friends were with me and we gambled with 4 or 5 men at the big screen. Then the cell phone rings and it says XXXXX (Twin) on the display. One of my friends looks at it and says: Oooohhh... the fine gentleman has his direct line to the casino. The laughter was then great... clear.

But what p**sed me off was the fact that he calls me in a session, although I have absolutely forbidden this and it is even set in my Twin settings. I wrote him a nasty mail and complained that this was not possible etc.. He then stamped it as a "service call" and apologized and said that he was happy for me and wanted to congratulate me. Is clear...

In principle, they also have to adhere to data protection. Also for the reason I have this call also fine clean gescreenshotet, so that I will submit such a thing in case of continued behavior on the part of Twin.

All this would be absolutely unnecessary. They should pay me my money, send me an official statement with signature and stamp, limit my account and then go their separate ways. Quite simply

Whether this is a good promo or good marketing, I dare to doubt in principle. GJ is not a small portal anymore and what stands here once, stands here. Of course I also have the muse and take the time to write a review on all the big sites.

Edit: Post adjusted by request

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Westbest89
Rookie

[solved] Twin additional verification

8th Jun. 2021, at 10:37 am CEST#36
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Since Twin now apparently insists on a document which proves that I had a withdrawal at LeoVegas last month and that in writing, I will if Caro's efforts also fail just such a document from Twin itself request with the justification that I need it for a withdrawal in another casino!

Since I had a payout of 650 euros there a good 3 weeks ago, I'm curious whether you get on the part of Twin without any problems such a document! I mean you are supposedly based on the guidelines of MGA. If you deny me such a document, I would be interested to know why you require such a document from another casino for Verification!

LG Thomas

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gamble1
Icon

[solved] Twin additional verification

8th Jun. 2021, at 12:35 pm CEST#37
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Westbest89 wrote on 08.06.2021 at 10:37 clock: Since Twin now apparently insists on a document which proves that I had a payout at LeoVegas last month and in writing, I will if Caro's efforts just fail to request such a document from Twin itself with the reason that I need it for a payout in another casino!

Since I had a payout of 650 euros there a good 3 weeks ago, I'm curious whether you get on the part of Twin without any problems such a document! I mean you are supposedly based on the guidelines of MGA. If you deny me such a document, I would be interested to know why you require such a document from another casino for Verification!

LG Thomas

I mean I have requested such a document from one casino for another and if the English chat did not misunderstand me, the answer was surprising

"We cannot issue you such a document because we also have to request such documents from you"

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GoodFellas
Amateur

[solved] Twin additional verification

8th Jun. 2021, at 01:27 pm CEST#38
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Westbest89 wrote on 08.06.2021 at 10:37 clock: Since Twin now apparently insists on a document which proves that I had a payout at LeoVegas last month and in writing, I will if Caro's efforts just fail to request such a document from Twin itself with the reason that I need it for a payout in another casino!

Since I had a payout of 650 euros there a good 3 weeks ago, I'm curious whether you get on the part of Twin without any problems such a document! I mean you are supposedly based on the guidelines of MGA. If you deny me such a document, I would be interested to know why you require such a document from another casino for Verification!

LG Thomas

Really awesome 😏
Would not have thought that Twin pulls something like this.
Believe you will get your money, but this stress although you have done nothing wrong is already annoying.
Cross your fingers.
Greeting 🙋♂️

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evopower140
Expert

[solved] Twin additional verification

8th Jun. 2021, at 02:16 pm CEST#39
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Well, I was never that convinced of Twin anyway, I have to say honestly, there are many better ones on the market

Twin payout always different once an hour and then again 7 hours and so

That with the documents is really mega annoying

So Platin and N1 I find much more pleasant

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Westbest89
Rookie

[solved] Twin additional verification

8th Jun. 2021, at 03:03 pm CEST#40
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GoodFellas wrote on 08/06/2021 at 13:27
Really awesome 😏
Didn't think Twin would pull something like this.
Believe you will get your money, but this stress although you have done nothing wrong is already annoying.
Cross your fingers.
Greeting 🙋♂️

I also assume that I get the money! As you said I have basically done nothing wrong! But I'm now facing the problem of a signed and stamped document from LeoVegas to ask!
I was assured in writing that this is the last document needed and that my withdrawal will be processed afterwards!

Anyone active in the forum who has a good connection or contact with LeoVegas?

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