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Casino verification: [solved] Twin additional verification (Page 2)

Topic created on 03rd Jun. 2021 | Page: 2 of 5 | Answers: 46 | Views: 7,345
Krabbenburger
Experienced

[solved] Twin additional verification

3rd Jun. 2021, at 09:13 pm CEST#11
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Westbest89 wrote on 03.06.2021 at 18:10: But as written above is unfortunately the payment of 3000 euros still outstanding

Oh sorry I read over that .
So they are holding €3k hostage for this bullshit invasive review . Also
Related to your other posts, I would first try to solve the stubborn in which you tell them exactly your situation. The problem is often that the departments of the casinos this procedure according to a stubborn scheme and do not respond to the individual situation of the players.
I read at Casinomeister once of a player whose withdrawal was withheld because he had on his bank statement a transfer from a friend and the casino wanted personal documents from the friend although he was not even a customer of the casino.
What do you do if the friend (rightly) refuses to give out these documents?

The malicious is when this check comes and you have outstanding withdrawals . This procedure is exploited by some casinos to delay withdrawals unnecessarily.
The question is also why is this procedure so often used only for withdrawals and not for deposits?
It is actually to clarify the origin of the deposit.

So if I understand you correctly, there are no documents that you can send them that would satisfy them.
With Paysafecard deposits the Risk for such a check increases. Maybe Twin should just not offer Paysafecard deposits if their customers are then harassed with this procedure.
I would in your place, if they continue to stubbornly despite the explanation, threaten to make this public on all major platforms
So best also on international platforms like Casinomeister, Askgamblers, Casino Guru etc .
Maybe someone from gamblerjoe can also mediate ?

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Niroht
Experienced

[solved] Twin additional verification

3rd Jun. 2021, at 09:15 pm CEST#12
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So I rather have the feeling that there is a little stalling tactics regarding the payout
In principle, we are talking about deposits of 3000€. If you subtract the previous payout of 650. Are there still 2350 euros deposit. Yes 3000 Euro Deposit within 4 weeks is a lot of money, but with the one or other win that is "reinvested" again not really something unusual
I could understand it if these sums would take place repeatedly over a longer period.

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Westbest89
Rookie

[solved] Twin additional verification

3rd Jun. 2021, at 10:32 pm CEST#13
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Thorin2017 wrote on 03.06.2021 at 21:15: So I rather have the feeling that there is a little stalling tactics regarding the payout
Basically we are talking about deposits of 3000€. If you subtract the previous payout of 650. Are there still 2350 euros deposit. Yes 3000 Euro Deposit within 4 weeks is a lot of money, but with the one or other win that is "reinvested" again not really something unusual
I could understand it if these sums would take place repeatedly over a longer period.

I could also still understand that but as I said, that is absolutely not the case with me! That was rather an exceptional situation which I push on a longer downtime at work and boredom and bad weather 😃


However, I have now decided to submit my second account with statements etc to avoid any stress and long waiting time! Since this account is clearly in the 4 digit plus range should have the mischief with it an end! And thus also my activities on "TWIN" so a nonsense I will no longer participate in the future!

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Maximus_Winnus
Experienced

[solved] Twin additional verification

3rd Jun. 2021, at 11:04 pm CEST#14
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Unfortunately, they are really not the fastest. Waiting for 18 hours for 1.5 k.. I am verified and have already paid out. Now they still wanted a screenshot of the Deposit method. No problem. But hope that's it.

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evopower140
Expert

[solved] Twin additional verification

4th Jun. 2021, at 12:35 am CEST#15
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Yes Twin can smoke in the pipe meanwhile!!!

Think they will soon withdraw from Germany anyway, which is why they have also overturned the rules now want to take some coal

Find the Twin of today has nothing more to do with the Twin of the past hope that now also times Gambeljoe this casino a little harder

The casino manager of Twin is but in this forum how would it be if this times to their great performance lately takes a stand

Have yes the Valentine's win from Twin on this forum then they said yes if I make a selfi with the bag there is still a great prize this were pair of free spins I get at NYspins every day by sms just like that LOL

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Westbest89
Rookie

[solved] Twin additional verification

5th Jun. 2021, at 07:24 am CEST#16
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Update

So after I submitted the additional documents on Thursday evening, I got from my pers. Supervisor on Friday morning an e-mail with the statement he has forwarded the documents to the relevant department and asks for some patience! Status now Saturday morning, no reaction!

I have the payment on Tuesday noon directly in aufauftrag given! Documents nachgereicht etc... that is really absolutely unreasonable in my eyes! Especially since I was actually already fully verified!

What options do I have to actually make some pressure? To whom can one turn then evtl here in the forum if it becomes necessary?

LG

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evopower140
Expert

[solved] Twin additional verification

5th Jun. 2021, at 08:42 am CEST#17
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Write to your casino manager today and let him know if you can expect your money now

And you will now make a complaint and a rating on Askgambler and Casinoguru about this issue

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Caro
Expert

[solved] Twin additional verification

5th Jun. 2021, at 09:14 am CEST#18
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evopower140 wrote on 05.06.2021 at 08:42: Write your casino manager today times as the status is whether you can now count on your money

And you will now make a complaint and a rating on Askgambler and Casinoguru on this topic

Why should Westbest89 open a review/complaint at Askgamblers/CasinoGuru when here on GambleJoe we also have the casino listed and a contact person?!

I am already in contact with Westbest89 and see to what extent I can mediate

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Westbest89
Rookie

[solved] Twin additional verification

5th Jun. 2021, at 10:50 am CEST#19
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I thank you in advance for the support of Caro and hope that this then leads to success!

If anything is needed just let me know!

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Maximus_Winnus
Experienced

[solved] Twin additional verification

5th Jun. 2021, at 04:26 pm CEST#20
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Maximus_Winnus wrote on 03.06.2021 at 23:04: Are unfortunately really not the fastest. Waiting since 18 hours for 1,5 k.. Am verified and have already paid out once. Now they still wanted a screenshot of the Deposit method. No problem. But I hope that's it

Got the payout on Neteller today around 2pm. 57 hours waiting time incl. Verification of the payment method.

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