[solved] Twin additional verification

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Rookie

Westbest89

Topic Creator

Forum posts: 57 Member since: 08.02.2019

3rd Jun. 2021, at 01:24 pm CEST#1

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Hello together!

So I'm just about a payout at "twin" durchzuboxen! We are talking about 3000 euros! I am with Twin since 2019 customer and verified!

I am also in the VIP program with personal account manager! I am only active again for about 4 weeks! I have also deposited about 3000 euros! So 0 on 0! Everything with Paysafecard!

Last week I had a payout of 650 euros which was not an issue!

Now they demand proof of my income! Pay slips are already sent and accepted but now they say that you need something additional because my activity is above my income! Inheritances, real estate sales, etc. I do not have! And therefore also no additional documents!
I live rent-free by the way and have hardly any other monthly expenses!

I have a second separate bank account which I use for ebay sales etc! But I want to keep this actually out of any online gambling!

And I have in the last 5 years used to save 250 euros cash monthly at home which is why there is always enough cash for gambling! But I can also badly send a picture with a wad of cash!

So what should I do now!? Does anyone have similar experiences?

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Experienced

Krabbenburger

Forum posts: 453 Member since: 07.02.2020

[solved] Twin additional verification

3rd Jun. 2021, at 02:40 pm CEST#2

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Twin's Verification department really seems to be just going through the motions of asking for this highly sensitive and personal information without any rhyme or reason.
Maybe these people should just think about the fact that people can Deposit more than they earn for the simple reason that they have saved money or won money in another casino.
But no rather not think about it rather work through the scheme F.

If I have understood correctly you have no more outstanding payout? That speaks for Twin that they do not take your payout as a hostage for this stupid invasive procedure.
I would close my account if they keep asking for documents that are too personal or don't exist. Just explain to them that you have savings from your income.
If they don't accept that, I'd find another casino.

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Rookie

Westbest89

Topic Creator

Forum posts: 57 Member since: 08.02.2019

[solved] Twin additional verification

3rd Jun. 2021, at 06:10 pm CEST#3

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But as written above, unfortunately, the payment of 3000 euros is still pending, I have my personal supervisor everything discussed and also Erklärt that I just already work since I'm 17, always firmly employed and well earned! I do not live beyond my means and also gambling I operate only in a certain framework and never above my limit! Savings are available, whether in cash or in the bank on my 2nd account which I do not use for gambling and also reluctant to disclose data online! Everything runs since 2019 via account number 1 and never there were problems with the payout!
So how should I best proceed now? I really do not know what additional documents I could send!

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Twin additional verification

3rd Jun. 2021, at 06:10 pm CEST#4

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Krabbenburger wrote on 03.06.2021 at 14:40: The Verification department of Twin seems to really without sense and reason just ask for this highly sensitive and personal data.
Maybe these people should just think about the fact that people can Deposit more than they earn for the simple reason that they have saved money or won money in another casino.
But no rather not think about it rather work through the scheme F.

If I understand correctly, you have no more outstanding payout? That speaks for Twin that they do not take your payout as a hostage for this stupid invasive procedure.
I would close my account if they keep asking for documents that are too personal or don't exist. Just explain to them that you have savings from your income.
If they don't accept that, I'd find another casino.

He writes he still has one of 3000 € open or not?

As for the other topic yes it's true you have significant problems when you play with saved money because this just can not be proven unless it is in a bank or otherwise is invested

Since we would be back on the subject of money laundering protection which is completely legitimate and also important but nevertheless one is with Online Casinos on goodwill because they have to know just because of their regulatory requirements the origin of the funds to just make sure that no one plays with illegally obtained money they do not get a penalty

I once had a similar problem there it was then approved after a written signed statement in which I explained that said funds were saved but the account was then closed

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Rookie

Westbest89

Topic Creator

Forum posts: 57 Member since: 08.02.2019

[solved] Twin additional verification

3rd Jun. 2021, at 06:58 pm CEST#5

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gamble1 wrote on 03.06.2021 at 18:10
He writes he still has one of 3000 € open or not ?

As for the other topic yes it's true you have significant problems when you play with saved money because this just can not be proven unless it is in a bank or otherwise invested

Since we would be back on the subject of money laundering protection which is completely legitimate and also important but nevertheless one is with Online Casinos on goodwill because they have to know just because of their regulatory requirements the origin of the funds to just make sure that no one plays with illegally obtained money they do not get a penalty

I had a similar problem once, it was then approved after a written signed statement in which I explained that said funds were saved, but the account was then closed

Was this also at Twin, or at another casino?

What is just mysterious to me, I had last week no problems with a withdrawal!
And now you need an additional Verification?

I'm just about 4 weeks again active! Even if I have then 3000 euros paid in, but I have alone submitted the pay stubs from the last 3 months! And in just these 3 months, my income easily exceeds the amount paid in!
So why prove another source of income?

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Twin additional verification

3rd Jun. 2021, at 07:46 pm CEST#6

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Westbest89 wrote on 03/06/2021 at 18:58
Was this at Twin as well, or at another casino?

Which is just baffling to me, I had no problems with a withdrawal last week!
And now you need an additional Verification?

I'm just about 4 weeks again active! Even if I have then 3000 euros paid in, but I have alone submitted the pay stubs from the last 3 months! And in just these 3 months, my income easily exceeds the amount paid in!
So why prove another source of income?

So no was not with me at Twin

So if you really in the last few weeks your stakes can easily pay with your salary it could only be due to old transactions where they need so to speak from the past receipts

How much did you Deposit there before ? This is unfortunately different from casino to casino some require that even if you are in the plus which actually makes no sense at least it was here in the forum already times the speech

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Rookie

Westbest89

Topic Creator

Forum posts: 57 Member since: 08.02.2019

[solved] Twin additional verification

3rd Jun. 2021, at 08:16 pm CEST#7

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gamble1 wrote on 03.06.2021 at 19:46
So no was not on Twin for me

So if you really in the last weeks your stakes can easily settle with your salary it could only be due to old transactions where they need so to speak from the past receipts

How much did you Deposit there before ? This is unfortunately different from casino to casino some request even if you are in the plus which actually makes no sense at least was here in the forum already times the speech

The last deposits are months ago! Active were only the last 4 weeks! In between Max maybe times 1-2 Paysafecard for 100 euros! In my more active time I have never deposited more than 500-1000 euros! But what is also as I said substantially below my income! So basically my income has never exceeded my expenses! And should this have been nevertheless once the case then we speak of a span of 25-250 euro! Whereby then evenly old cash savings were used! I mean I could easily submit statements of other accounts where I alone on eBay in the last half year about 4-5000 euros through sales have taken! Bzw statements of cash receipts on my PayPal account! Tax refund there was also 6 weeks ago! But I am sure that even a screenshot of my eBay account, as well as my Paypal account are not accepted! Is it really so far that you have to disclose everything although it has absolutely nothing to do with gambling? Last month I also had payouts at Interwetten over 1000 Euro and at LeoVegas over 2000 Euro! Everything went through the account which I use for gambling!
Problem with this account is only, no online banking and I get no statements at the printer! I check all activity daily before work directly in the branch at the terminal! So I can not get account statements from the gambling wins on the fast!

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Expert

evopower140

Forum posts: 1.108 Member since: 26.10.2020

[solved] Twin additional verification

3rd Jun. 2021, at 08:39 pm CEST#8

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Completely without you will not come through is unfortunately so so something you still have to submit if you then have your money delete your account Twin is not worth it I also do not understand how this hype in the forum Zustande kommt

The payout take with about 8 hours too long no good bonus and now even questionable games when paying out for me this casino belongs on the Blacklist because they can require something like that when depositing or after withdrawal but so it's just fraud. So for example I had that at Platin had to submit only wins from other casinos and that was it and they wanted it only after withdrawal that was fair

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Rookie

Westbest89

Topic Creator

Forum posts: 57 Member since: 08.02.2019

[solved] Twin additional verification

3rd Jun. 2021, at 08:58 pm CEST#9

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evopower140 wrote on 03.06.2021 at 20:39: Without you will not come through is unfortunately so so you still have to submit something if you then have your money delete your account Twin is not worth it I also do not understand how this hype in the forum Zustande comes

The payout take with about 8 hours too long no good bonus and now even questionable games when paying out for me this casino belongs on the Blacklist because they can require something like that when depositing or after withdrawal but so it's just fraud. So for example I had that at Platin had to submit only wins from other casinos and that was it and they wanted it only after withdrawal that was fair

I guess you are right! Unfortunately there is no getting around it! I will send tonight still account statements from my second account where cash deposits as well as eBay and PayPal deposits are received! In addition I will add still, an official document of the bank where my address and the name of the bank is to be recognized! I hope but that this is then sufficient in addition to my already recognized payslips!

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Expert

evopower140

Forum posts: 1.108 Member since: 26.10.2020

[solved] Twin additional verification

3rd Jun. 2021, at 09:05 pm CEST#10

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Westbest89 wrote on 03.06.2021 at 20:58
I guess you are right! Unfortunately there will be no getting around it! I will send tonight still bank statements from my second account where cash deposits as well as eBay and PayPal deposits are received! In addition I will add still, an official document of the bank where my address and the name of the bank is to be recognized! I hope but that this is then sufficient in addition to my already recognized payslips!

and if you have your coal then quickly away there because so you know that you have a limit where the stress make

That's with Twin eh such a thing first introduce the rules for Germany then make away again LOL the are so unseriös become so I have to tell you really actually I played from time to time with them have also won a bag and so but when I read that I'm gone there so something I do not like

The rule is clear but then please after the payout!

Can only recommend Platin because someone from the forum has won a week ago 110 K and they pay that

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Casino verification: [solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

[solved] Twin additional verification

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