Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: [solved] Platincasino wants to screw me - verification takes time (Page 4)

Topic created on 01st Jan. 2021 | Page: 4 of 5 | Answers: 40 | Views: 11,307
IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 12:53 pm CET#31
1 Like

Liked this post: Anonym
Can recommend Jetbull to anyone by the way. No 5 seconds rule, Verification is done within 48 hours. Deposited 200€ there and paid out 2400€. Money was in the account the next day


Can only positively agree with everyone else who recommended the casino before. ( In another thread)

This post has been translated automatically

IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 01:11 pm CET#32
0 Likes

Nobody has liked this post so far
derzweifel wrote on 05.01.2021 at 12:51 pm
Platin definitely does not belong on a Blacklist, from my point of view it is currently one of the top casinos

LG

Can't agree with you there. Never experienced such a crap house. You are a new customer and get such crap. So you win but no customers

This post has been translated automatically

Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 02:43 pm CET#33
0 Likes

Nobody has liked this post so far
derzweifel wrote on 05.01.2021 at 12:51 pm
Platin definitely does not belong on a Blacklist, from my point of view it is currently one of the top casinos

LG

If it was, there wouldn't be threads here related to problems with the casino here.

This post has been translated automatically

Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 02:50 pm CET#34
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
Caro wrote on 04.01.2021 at 16:43
I have to clarify something here for a moment, unfortunately the user did not submit the correct documents or the requested documents correctly. After I contacted Ihabka, he uploaded the documents correctly and within a few minutes his account was fully verified. The casino definitely did not make a mistake here. I know there are several players complaining about this casino right now, but I can always help in most cases.

Have you ever thought that Platin might take advantage of you? They know that you care about it and let the few people from you help and who do not know that you exist, then have probably had bad luck?

For me these are a few cases too many with the verifications. In case of faulty uploads on the part of the customers, the support there has to take care of it and presents itself as a helpful partner and does not leave the customers out in the cold.

This post has been translated automatically

Caro
Expert

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:31 pm CET#35
0 Likes

Nobody has liked this post so far
wwedraft wrote on 05.01.2021 at 14:50
Have you ever thought that Platin could take advantage of you? They know that you care about it and let the few people from you help and who do not know that you exist, have then probably had bad luck?

For me these are a few cases too many with the verifications. In case of faulty uploads on the part of the customers, the support there has to take care of it and presents itself as a helpful partner and does not leave the customers out in the cold.

Exploit me? I contact Platincasino, not the other way around I write the manager (who actually has gaaaaanz other tasks) currently daily and she also said last week to me that it can come at the moment to delays, because really much is going on... Platincasino reads already and knows how many threads are open. That it is not positive feedback in the case, the manager also knows and therefore tries very hard to help me / you.

The support cares and sends e-mails to the players again and again. But there are also players to whom I have to explain again how which document has to be uploaded. In the case of IgorKr10 it was the same in green. After I explained him how to upload the documents, he uploaded the bank card again, I told the manager and he was not even verified within 20 minutes

My "job" is not only to improve the communication between player and casino, but I "play" here very often also the support

This post has been translated automatically

IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:41 pm CET#36
1 Like

Liked this post: Anonym
Wanted to give feedback. After asking Caro for help I was verified within a few hours. I haven't experienced anything like this in any OC and I think it's terrible, what about the people who don't know Caro or the whole forum ? I personally will keep my hands off Platincasino.


Big thanks to Caro!

This post has been translated automatically

Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:46 pm CET#37
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
Caro wrote on 05/01/2021 at 15:31
Taking advantage of me? I contact Platincasino, not the other way around I write the manager (who actually has gaaaaanz other tasks) currently daily and she also said last week to me that it can come at the moment to delays, because really much is going on... Platincasino reads already and knows how many threads are open. That it is not positive feedback in the case, the manager also knows and therefore tries very hard to help me / you.

The support cares and sends e-mails to the players again and again. But there are also players to whom I have to explain again how which document has to be uploaded. In the case of IgorKr10 it was the same in green. After I explained him how to upload the documents, he uploaded the bank card again, I told the manager and he was not even verified within 20 minutes

My "job" is not only to improve communication between the player and the casino, but I also "play" support here quite often

Exactly what you describe here is the job of Platin support

Of course you can take advantage of that! They take players with fast Verification where it is worth it. The others supposedly have to wait and are stalled. Therefore, the forum is the perfect place for them to possibly have no support at all and is managed only by 1 person.

This post has been translated automatically

Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:49 pm CET#38
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
IgorKr10 wrote on 05/01/2021 at 15:41: Wanted to give feedback. After asking Caro for help, I was verified within a few hours. I haven't experienced anything like this in any OC and think it's terrible, what about the people who don't know Caro or the whole forum ? I personally will keep my hands off Platincasino.


Big thanks to Caro!

Congratulations! I can understand you there very well that you do not want to play there again.

This post has been translated automatically

Fienchen28
Rookie

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 04:04 pm CET#39
0 Likes

Nobody has liked this post so far
I am now past the 48 hours and not verified yet not even looked at the documents

This post has been translated automatically

Caro
Expert

[solved] Platincasino wants to screw me - verification takes time

6th Jan. 2021, at 12:43 pm CET#40
0 Likes

Nobody has liked this post so far
Fienchen28 wrote on 05.01.2021 at 16:04: I am now over the 48 hours and not verified yet not even looked at the documents

Fienchen28's account is now also fully verified

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 08:35 pm CET

World
0
Offline Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately