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Casino verification: [solved] Platincasino wants to screw me - verification takes time

Topic created on 01st Jan. 2021 | Page: 1 of 5 | Answers: 40 | Views: 11,553
Ihabkh
Visitor

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 07:43 pm CET#1
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Evening,

I really do not know what to do, it's about my account must be verified so that I can pay my win of 2,000€ after I was there 1700€ in the minus

I have submitted all documents!!!
Credit cards, bank account cards, bank statements,
Address proof, identity card.

After they checked everything they say the credit cards are not signed??? But the credit cards are signed!!! Then I inserted the credit cards again on which a signature is to be seen clearly thereupon, an email came that the credit card is not signed again as well as the bank account card at once also not what the devil is that?

The chat is also no longer available on my account quasi disappeared hello I have not won millions what is the shit?

Please who can help me?

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Hidaruma
Top Member

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 07:59 pm CET#2
1 Like

Liked this post: Avatar von Ihabkh Ihabkh
Why plural for credit card and bank card?

It is best to file a complaint directly with Askgamblers or go directly through the MGA. However, Ask Gamblers is easier.
Attach a copy of the email you sent to Platin (including the signed images) and they will forward your complaint (if accepted) to the casino.

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Ihabkh
Visitor

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 08:01 pm CET#3
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Hello, thank you for your reply it is about 2 credit cards and a bank account this is pure fraud unbelievable what is going on I am still completely new to the matter how should I contact them?

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Hidaruma
Top Member

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 08:11 pm CET#4
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Why are you using two credit cards? Anyway. Just google ask gamblers, open an account and file a complaint.

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Pklisa
Amateur

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 10:28 pm CET#5
1 Like

Liked this post: Avatar von dirty777 dirty777
Get away from this MALTA casino, they are all scammers.

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Kleinkariert
Expert

[solved] Platincasino wants to screw me - verification takes time

1st Jan. 2021, at 11:03 pm CET#6
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First of all stay calm, contact someone from the GJ team and ask for support (e.g.: https://www.gamblejoe.com/communicator/caro/)

The support can also be reached by email. You just have to be patient, they are very slow in verifying and not always well positioned.

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Ihabkh
Visitor

[solved] Platincasino wants to screw me - verification takes time

2nd Jan. 2021, at 12:04 pm CET#7
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Caro has been contacted and she has contacted the manager, now it's wait and see.

Again to understand I have submitted all documents 2 weeks ago then they say your 2 credit cards would not sign (but were 100%) ok I play with again submitted again waited 1 week then it says again, the 2 credit cards would not be signed plus now new the bank card also not so who sees that as serious I do not know.

I advise not to play at the casino!
They are out to make you gamble away your money again if you are not verified, fortunately there is help here

And thank you for that now let's wait and see if they verify. Greetings

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Falko
Icon

[solved] Platincasino wants to screw me - verification takes time

2nd Jan. 2021, at 02:00 pm CET#8
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Ihabkh wrote on 02/01/2021 at 12:04 PM: Caro has been contacted and she has contacted the manager, now it's wait and see.

Again to understand I have submitted all documents 2 weeks ago then they say your 2 credit cards would not be signed (but were the 100%) ok I play with again submitted again waited 1 week then it says again, the 2 credit cards would not be signed plus now new the bank card also not so who sees that as serious I do not know.

I advise not to play at the casino!
They are out to make you gamble away your money again if you are not verified, fortunately there is help here

And thank you for that now let's wait and see if they verify. Greetings

That this casino makes it so difficult for you to verify is very annoying, but once that is done, then there are no more problems and you always get your payout no later than the following day early in the morning. And that even on weekends and holidays. But of course you now advise against this casino due to your experiences regarding verification. If Caro has clarified this for you, then you can continue to play there without having to fear further difficulties.

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garfield68
Elite

[solved] Platincasino wants to screw me - verification takes time

2nd Jan. 2021, at 04:36 pm CET#9
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i have only had good experiences with Platin casino so far. the money was always on Neteller within 12 hours at the latest

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Muckel

[solved] Platincasino wants to screw me - verification takes time

2nd Jan. 2021, at 05:46 pm CET#10
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Hello I also have problems with the Verification have made a win and would like to withdraw it in the chat you are always put off with the same statement that it is too a large emergence in the mom. Can I understand everything go to those already by email on the mind. It does nothing for four days. According to chat, my documents are in order "should fit" lg

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