Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: [solved] Platincasino Denies Cashout

Topic created on 03rd Jan. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,450
Andi1203

[solved] Platincasino Denies Cashout

3rd Jan. 2022, at 09:27 pm CET#1
0 Likes

Nobody has liked this post so far
Hello, I have paid out at Platincasino several times so far. In the beginning they waited forever with my documents, but since then I have had 5-10 payouts. I am verified. A few days ago I won about 640 € and want to pay out

After one day the money was back on my account. I read the mails, and find there the reason.
They want to have the credit card as a photo with which I have deposited there some time ago. This is of course mine. Since december 2021 I have received a new card because the old one has expired. However, on this credit card is my first name ANREAS instead of Andreas. However that could happen 😂

But now to my question:
Can Platincasino now really deny me my 640€, if the credit card is mine, but with a missing letter in the first name? I have had this card for years.
I will call the bank tomorrow and apply for a new one
Should I inform Platincasino about this? So far they have not rejected the documents (photo of credit card)

What is the best way for me to proceed? ... would be very happy about tips

This post has been translated automatically

danny005
Elite

[solved] Platincasino Denies Cashout

4th Jan. 2022, at 01:54 am CET#2
1 Like

Liked this post: Avatar von Andi1203 Andi1203
I would simply send the photo of the KK and not point out the missing letter in the first name. I had to look twice more closely to notice the difference. If there are any questions, you can always consult the bank.

This post has been translated automatically

Andi1203

[solved] Platincasino Denies Cashout

4th Jan. 2022, at 08:06 pm CET#3
0 Likes

Nobody has liked this post so far
danny005 wrote on 04.01.2022 at 01:54: I would simply first send the photo of the KK and not even point out the missing letter in the first name. I had to look 2x closer to notice the difference. If there are any questions, you can always consult the bank.

My bank has in any case already prepared a new card. But I have not received it yet.
Will then wait and see what happens..thanks for the answer:)

This post has been translated automatically

Andi1203

[solved] Platincasino Denies Cashout

5th Jan. 2022, at 01:51 pm CET#4
0 Likes

Nobody has liked this post so far
Update

The back side was accepted, the front side not yet, because probably not everything was blacked out as they wanted. The account number on the front was not blacked out. I have now sent it in again.

Still seems like a stalling technique to me. Until the weekend then not much will happen. They probably hope that I continue to gamble.

This post has been translated automatically

Andi1203

[solved] Platincasino Denies Cashout

6th Jan. 2022, at 11:26 am CET#5
0 Likes

Nobody has liked this post so far
Platin is trolling me now. They reject the front of the card because it's not blacked out the way they want. However, that is the case. Have yes screenshots of the uploads

Should probably now wait again until they have checked it
Otherwise I will file a complaint. Does anyone know how I can best proceed? Have not yet found a forum thread.

This post has been translated automatically

Anonym

[solved] Platincasino Denies Cashout

6th Jan. 2022, at 02:35 pm CET#6
1 Like

Liked this post: Avatar von Andi1203 Andi1203
This sounds similar to the fun I had with the former x-tip. At some point I bluntly asked if they don't think it's stupid themselves (preceded by an odyssey of mails in which I learned piece by piece and mostly only on request that I haven't redacted or have redacted too much. It's a JPG but not PNG (although okay) etc.
Fingers crossed.

This post has been translated automatically

Caro
Expert

[solved] Platincasino Denies Cashout

6th Jan. 2022, at 02:38 pm CET#7
1 Like

Liked this post: Avatar von Andi1203 Andi1203
Hey Andi1203, I wrote you a message via Communicator earlier

This post has been translated automatically

Andi1203

[solved] Platincasino Denies Cashout

6th Jan. 2022, at 05:52 pm CET#8
0 Likes

Nobody has liked this post so far
manzan0 wrote on 06.01.2022 at 14:35: That sounds so similar to fun as I had it back then with formerly x-tip. At some point I bluntly asked if they didn't think it was stupid themselves (preceded by an odyssey of mails telling me bit by bit and mostly only on request that I didn't redact or redacted too much. It's a JPG but not PNG (although okay) etc.
Fingers crossed.

No joke but they are playing with me. I think they are betting that the problem will solve itself;)
But I am not an idiot. And I do not like to be fooled...
At crazeplay I have last week also won 700 and paid out. Since they did not even want to have ne verification😁

This post has been translated automatically

Caro
Expert

[solved] Platincasino Denies Cashout

6th Jan. 2022, at 07:03 pm CET#9
0 Likes

Nobody has liked this post so far
At crazeplay it depends on your total Deposit amount, if you have not yet exceeded this (2,000 €), you do not have to verify yourself. Some casinos make the Verification process from € 2,300 or at a certain withdrawal amount. This can vary from casino to casino.

As I said, I'll take care of it tomorrow, I can't reach the manager at the current time. I assume that the "problem" will be resolved within minutes.

This post has been translated automatically

Caro
Expert

[solved] Platincasino Denies Cashout

7th Jan. 2022, at 09:17 am CET#10
0 Likes

Nobody has liked this post so far
Andi1203's gaming account is now fully verified and the payout has also been processed/went out. So I will close the thread.

This topic was closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:18 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately