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Casino verification: [solved] Duelz.com does not accept any of my documents to prove my address

Topic created on 05th Jul. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,738
Elektrip
Visitor

[solved] Duelz.com does not accept any of my documents to prove my address

5th Jul. 2021, at 05:08 pm CEST#1
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Hello together,

Had a win at the above casino a few days ago. So pay out and verify... All documents like driver's license, pay stub, and screenshot from online payment Provider were accepted
But neither pay stub nor a bill from my old electricity provider they want to accept for address Verification
Don't have any others either as currently water electricity house phone run on my wife's name. What can I do?
Love greetings Elektrip

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Almoehi
Rookie

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 06:43 am CEST#2
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Elektrip wrote on 05/07/2021 at 17:08: Hello everyone,

Had a win in the above casino a few days ago. So cashed out and verified... All documents like driver's license, pay stub, and screenshot from online payment Provider were accepted
But neither pay stub nor a bill from my old electricity provider they want to accept for address Verification
Don't have any others either as currently water electricity house phone run on my wife's name. What can I do?
Love greetings Elektrip

Well, the Online Casinos are now sitting on the longer lever. Forget gambling on the internet now, the casinos will hardly pay out. This was taken care of by the new State Treaty on Gambling in Germany, which came into force since 1.7.2021. Still, keep fighting and report it to the community.

I wish you good luck with it

This post has been translated automatically

Hidaruma
Top Member

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 09:09 am CEST#3
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Elektrip wrote on 05/07/2021 at 17:08: Hello everyone,

Had a win in the above casino a few days ago. So cashed out and verified... All documents like driver's license, pay stub, and screenshot from online payment Provider were accepted
But neither pay stub nor a bill from my old electricity provider they want to accept for address Verification
Don't have any others either as currently water electricity house phone run on my wife's name. What can I do?
Love greetings Elektrip

I don't suppose you asked why they reject your documents? Will have some reason.

This post has been translated automatically

Elektrip
Visitor

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 09:35 am CEST#4
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Hidaruma wrote on 07/06/2021 at 09:09 PM

I don't assume you asked why they reject your documents? Will have some reason after all.

You don't get an explicit answer to the question why. Only you should refer to the last e-mail in which it is repeatedly stated that the document for the proof of address is missing. Otherwise play at wheels, Wildz, Loewenplay ... And everywhere there was no problem to verify my account and also pay out!

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Hidaruma
Top Member

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 10:01 am CEST#5
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Elektrip wrote on 06.07.2021 at 09:35
On the question why one gets no explicit answer. Only one should refer to the last e-mail in which is always that, that document is missing to the address proof. Play otherwise at wheels, Wildz, Loewenplay ... And everywhere there was no problem to verify my account and also pay out!

Yep. Then in the future just stay with a known casino. People keep reading that there are problems and still sign up everywhere like there is no tomorrow.


Of course, this is not nice, but the casino has now times the handle.

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Elektrip
Visitor

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 11:10 am CEST#6
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All done payout would be arranged after I wrote to Caro gj team......

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Caro
Expert

[solved] Duelz.com does not accept any of my documents to prove my address

6th Jul. 2021, at 11:25 am CEST#7
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Thread can be closed - see above

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