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Casino verification: [solved] Caxino verification takes 4 days now Help!!!

Topic created on 04th Apr. 2021 | Page: 1 of 3 | Answers: 21 | Views: 3,399
E****4

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 12:11 am CEST#1
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Hey guys, wanted to withdraw 400 euros then Caxino has requested kyc Verification, I did.
ID accepted, bank accepted, Skrill accepted.now they still request a cell phone bill.

Now there are 2 problems.
Number1
My card is prepaid so i have no bill
Number2:
The card is registered to my email but to my cousin who has a completely different name than me. He gave me the card because I found the number quite cool
I tried to EXPLAIN the support, but then actually meant a customer supporter in Live Chat named nico, that I should get a new No is registered to my name?
Otherwise I have bad luck

Can anyone help me?

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Anonym

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 12:54 pm CEST#2
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Liked this post: E****4
Nico is talking garbage. He should have told you that we need a bill as proof of address. This can be e.g. an electricity bill or telephone bill. Or even a bill from a Provider where your address is shown.

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Hidaruma
Top Member

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 01:32 pm CEST#3
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As far as I know, no casino accepts a cell phone bill.

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E****4

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:01 pm CEST#4
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It's so intense, they continue to stall me. as I said adressnachweiss is verified passport verified, Skrill verified bank account also.
Only this number I understandably weise. Badly can verify with a bill. Which never existed
They want from my prepaid card a bill with my name and number on it
And only the financial team processes the 1x day since the 31st goes the game of the said casino so.
Would now even gespeert from playing slots wanted then over to my wildZaccount.
Exactly the same just banned from gambling... Because of a Handynr?!?

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Hidaruma
Top Member

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:26 pm CEST#5
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Something is not right here. You say that your proof of address and Skrill/bank account are verified. Then what is the cell phone bill for?
As far as I remember, you don't have to verify your phone number at all. It's automatically verified because you get the activation code through it.

Somewhere the story of the TE is not quite right.

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Anonym

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:31 pm CEST#6
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Hidaruma wrote on 04/04/2021 at 14:26: Something is wrong here. You say your proof of address and Skrill/bank account are verified. Then what is the cell phone bill for?
As far as I remember, you don't have to verify your phone number at all. It's automatically verified because you get the activation code through it.

Somewhere the story of the TE is not quite right

It could also be that the support has confused the user. Best to describe everything again without excitement here.

This post has been translated automatically

Falko
Icon

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:35 pm CEST#7
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Hidaruma wrote on 04/04/2021 at 14:26: Something is wrong here. You say your proof of address and Skrill/bank account are verified. Then what is the cell phone bill for?
As far as I remember, you don't have to verify your phone number at all. It's automatically verified because you get the activation code through it.

Somewhere the story of the TE is not quite right

That can be clarified quite simply. The TE only needs to scroll all the way down and then he finds the profiles of Julian and Caro. He then writes to them, describes his problem and then inquires at Caxino. It also seems strange to me, with the cell phone bill. Perso back and forth + current bank statement were always enough for me.

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Hidaruma
Top Member

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:49 pm CEST#8
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Falko wrote on 04.04.2021 at 14:35
That can be clarified nevertheless quite simply. The TE only needs to scroll all the way down and then he finds the profiles of Julian and Caro. He then writes to them, describes his problem and then Caxino is asked. It also seems strange to me, with the cell phone bill. Perso back and forth + current bank statement were always enough for me so far.

It's only of limited use if the facts are not really described factually.

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Butterbrezel
Elite

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 02:53 pm CEST#9
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Sounds again like a typical stalling game so that you gamble away your money.
It's best to set a betting limit of 1 EUR and contact Caro or Julian here, so that they contact the casino for you.

Suggestion for improvement for the GJ team

Often the processes are solved with your help.
I would find it interesting how the requests were solved and what the reaction / the statement from the casino was
So the users who read this and are not yet registered with the casino could better assess the process.

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Hidaruma
Top Member

[solved] Caxino verification takes 4 days now Help!!!

4th Apr. 2021, at 03:06 pm CEST#10
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Wutmaennchen wrote on 04.04.2021 at 14:53: Sounds again like a typical stalling game so you gamble away your money.
Set the best Bet limit 1 EUR and contact here Caro or Julian, so that they turn for you to the casino.


The TE can not gamble his money, because his account until the Verification is limited to withdrawal. It goes nothing more. No Deposit and also no daddeln, just only withdrawals.

It was the same for me. The Rootz people are quite strict about the process, but do not stall

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