I have been waiting for my 1000 euros since the beginning of September.
After 100 mails and my whole filing cabinet they demand from me account statements from Paysafcard which my canceled Paysafcard account does not deliver. Waiting for 3 weeks and 3 mails to Paysafcard for these.
I think I am there in a dead end and give up. I have no desire with a Paysafcard account from Ireland again rum zuplagen. So that SlotMagie cancels me then again.
They did that with Paypal... With Dundle ... With everything. In the end I only get new missions.
Chrissy89 wrote on 10/24/2023 at 09:22: So I've been waiting for my 1000 euros since the beginning of September.
After 100 mails and my whole filing cabinet they are asking me for account statements from Paysafcard which my cancelled Paysafcard account is not sending me. Waiting for 3 weeks and 3 mails to Paysafcard for these.
I think I am there in a dead end and give up. I have no desire with a Paysafcard account from Ireland again rum zuplagen. So that SlotMagie cancels me then again.
They did that with Paypal... With Dundle ... With everything. In the end I only get new missions.
LG
Write a direct mail to GGL. The casino is only allowed to ask for certain documents and take a certain amount of time to do so. If they do not pay out the money, then it is nothing more than embezzlement.
In Germany, logically, German laws apply and so you can also contact the consumer protection. You can also consider contacting a lawyer. The casino will then have to reimburse you for the costs. There are also people's lawyers, which are free of charge anyway.
What I mean by this is that you and many others still think of MGA or Curaca casinos. However, German laws now apply to this casino and just as you would with any other German company, you can now proceed.
Also, the stupid argument "but it's in the terms and conditions" no longer counts. The German laws have priority over any fantasy terms and conditions.
It is and remains and complete S***terei of them. What does this dirty dump actually think it is, the Russian mafia? Or have they simply had breakfast with a clown and ***** to have cheated a player of 1,000 EUR?
A casino earns its money through the house advantage, not through collected wins from players.
DOT.
Edit by Julian: Part of the message was removed due to objectionability
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3rd Apr. 2024, at 12:35 pm CEST#52
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I also have a problem there and I have a new number, I wanted to have it changed, and now they have blocked my account because the cell phone contract is not through me but through my husband.
What a 💩
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After 100 mails and my whole filing cabinet they demand from me account statements from Paysafcard which my canceled Paysafcard account does not deliver. Waiting for 3 weeks and 3 mails to Paysafcard for these.
I think I am there in a dead end and give up. I have no desire with a Paysafcard account from Ireland again rum zuplagen. So that SlotMagie cancels me then again.
They did that with Paypal... With Dundle ... With everything. In the end I only get new missions.
LG
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Write a direct mail to GGL. The casino is only allowed to ask for certain documents and take a certain amount of time to do so. If they do not pay out the money, then it is nothing more than embezzlement.
In Germany, logically, German laws apply and so you can also contact the consumer protection. You can also consider contacting a lawyer. The casino will then have to reimburse you for the costs. There are also people's lawyers, which are free of charge anyway.
What I mean by this is that you and many others still think of MGA or Curaca casinos. However, German laws now apply to this casino and just as you would with any other German company, you can now proceed.
Also, the stupid argument "but it's in the terms and conditions" no longer counts. The German laws have priority over any fantasy terms and conditions.
So I would put maximum pressure on them.
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Yes I have done all sorts of things. Believe me...no more nerves.
Do you really think GGL will help me? I heard that they are not interested at all.
And then a lawyer...
How long are they allowed to demand the eigtl documents? @Falcon
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A casino earns its money through the house advantage, not through collected wins from players.
DOT.
Edit by Julian: Part of the message was removed due to objectionability
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What a 💩
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If not, it could be because both were logged in via the same session ID (IP) or the same device in quick succession
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