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Casino verification: Slot magic ticks verification (Page 2)

Topic created on 30th Sep. 2023 | Page: 2 of 4 | Answers: 53 | Views: 5,985
MeMeMe89
Rookie

Slot magic ticks verification

11th Oct. 2023, at 12:24 am CEST#16
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SimonH wrote on 09.10.2023 at 15:22: People if you have problems with the Verification, then contact the admins directly! Those are the casinos where GJ can still help you and put pressure on the casino!


Unfortunately this does not work with Slotmagie. They refused to contact GJ in my case.
They confiscate my 1100€ already for 6 weeks. Now I am virtually up against the wall there. They want from me documents that are already slowly no longer real. So I have already written to all the supports and they are all wondering about the demand of such documents. I think I can't avoid to get a lawyer.
Kind regards


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hustlehoff
Expert

Slot magic ticks verification

11th Oct. 2023, at 07:26 pm CEST#17
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Why don't you contact the GGL?

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hustlehoff
Expert

Slot magic ticks verification

11th Oct. 2023, at 07:30 pm CEST#18
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Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Saphira Saphira
LOL on the GGL page where you could complain says first:



Please note: We do not handle complaints involving transactions with your gambling provider.



Then what is the association good for anyway xD

But really also again unausdenkbar as SlotMagie by your case simply the heftigstee Bad Rep here in the forum in purchase takes, instead of finding with you any solution, the Zocker, which read here are nevertheless deterred without end there to zocken and think times that are not few. But TV advertising regulates yes determined reach technically.

Edit by Julian: Font color was adjusted

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Toastbrot
Experienced

Slot magic ticks verification

11th Oct. 2023, at 09:52 pm CEST#19
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hustlehoff wrote on 11/10/2023 at 19:30: LOL on the GGL page where you could complain is for now:






What is the club then good at all xD

But really also again unausdenkbar as SlotMagie by your case simply the heftigstee Bad Rep here in the forum in purchase takes, instead of finding with you any solution, the gamblers who read this here are deterred yet without end there to zocken and think times that are not few. But TV advertising regulates yes determined reach technically.

Well that but by the thread creator by the hasty 1000 euro Deposit and direct attempt to pay out the suspicion of money laundering just came up is just now also not absurd. That there are certainly specifications and regulations of the state in this situation just exactly and thoroughly must be worked off will probably also iwie be logical.


But the whole thing drags on for 6 weeks because I agree that it casts absolutely no good light on Slot Magic and you get the feeling that the Provider either has no idea what he needs in terms of documents now exactly from the user or simply does not communicate sufficiently and is trying to find a solution... That the support works at a pace that in my opinion is absolutely unacceptable ... The latter points definitely do not cast a good light on Slot Magic and will remain in my head should I ever want to come to the idea to deposit there... What if there is then also any problem? Should I then run 2 months after any support... No desire to do so

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Paddington
Expert

Slot magic ticks verification

12th Oct. 2023, at 09:08 am CEST#20
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Chrissy89 wrote on 11/10/2023 at 00:24:


Unfortunately it doesn't work with slot magic. They refused to contact GJ in my case.
They seize my 1100€ already since 6 weeks. Now I am virtually up against the wall there. They want from me documents that are already slowly no longer real. So I have already written to all the supports and they are all wondering about the demand of such documents. I think I can't avoid to get a lawyer.
Kind regards



It sounds more like you are refusing to send them your documents. So it is clear that nothing will happen.

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MeMeMe89
Rookie

Slot magic ticks verification

12th Oct. 2023, at 11:56 am CEST#21
1 Like

Liked this post: Avatar von Pat1991 Pat1991

SimonH wrote on 10/12/2023 at 09:08 AM:

Sounds more like you are refusing to send them your documents. So it is clear that nothing will happen.

No that is not the case. I sent them half my file cabinet. Any documents that come to mind.

From salary statements to tax returns. PayPal account documents with all the trimmings. Surely over 80 screenshots.

The last thing they wanted was a screenshot of the Dundle.de profile where I bought my PSC pins. But there is no profile. After a long back and forth with the support of Dundle where I am verzifiziert turned out that they may not give the documents to customers. I sent the screenshots to Slotmagie. Suddenly they don't need that anymore. So they don't know what they need anymore.

Now they want me to send them screenshots of the cancelled Paysafe account transactions. I should contact the support and yes I did that. If I'm lucky I still get an answer from PSC this year.

By the way, when the account was not yet terminated at PSC, they did not want this document. Habs yes offered.

Give this place a wide berth... will save you a lot of frustration.

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rcore
Experienced

Slot magic ticks verification

12th Oct. 2023, at 08:07 pm CEST#22
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Liked this post: Avatar von MeMeMe89 MeMeMe89

Chrissy89 wrote on 10/12/2023 at 11:56 AM:

Give this store a wide berth... save yourself such a frustration.

Am right there with you.



SimonH wrote on 12.10.2023 at 09:08:

Sounds more like you are refusing to send them your documents. So it is clear that nothing will happen.

I can't speak for Chrissy, but that's what happened to me, and they got half my filing cabinet and just bitched.


Apart from the system error, which has tipped 300 EUR Win from bonus. I have not been to any casino yet, where at all because of an error in the system the bets were declared invalid. Just the usual stuff: slot snots off, restart, goes on somehow.

Also advise against the shed.

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Pat1991
Top Member

Slot magic ticks verification

12th Oct. 2023, at 10:01 pm CEST#23
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New attempt. 20 euros went in, 25 euros I would like to have out again. Since I am supposedly already verified, I hope that this time goes a little smoother.

Slightly off topic: Do you also constantly have these game crashes? At least 4 times in an hour I had to reload.

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Paddington
Expert

Slot magic ticks verification

13th Oct. 2023, at 08:08 am CEST#24
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Liked this post: Avatar von MeMeMe89 MeMeMe89
Then it seems to be really a disastrous place, which you should definitely avoid!

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Falke
Expert

Slot magic ticks verification

13th Oct. 2023, at 07:01 pm CEST#25
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Chrissy89 wrote on 10/12/2023 at 11:56 AM:

No that is just not the case. I sent them half my filing cabinet. Any documents that come to mind.

From salary statements to tax returns. PayPal account documents with all the trimmings. Surely over 80 screenshots.

The last thing they wanted was a screenshot of the Dundle.de profile where I bought my PSC pins. But there is no profile. After a long back and forth with the support of Dundle where I am verzifiziert turned out that they may not give the documents to customers. I sent the screenshots to Slotmagie. Suddenly they don't need that anymore. So they don't know what they need anymore.

Now they want me to send them screenshots of the cancelled Paysafe account transactions. I should contact the support and yes I did that. If I'm lucky I still get an answer from PSC this year.

By the way, when the account was not yet terminated at PSC, they did not want this document. Habs yes offered.

Give this place a wide berth... will save you a lot of frustration.


Why don't you write to GGL about this? It can't be true that they're continuing in Germany just as brazenly as before.


Document everything very precisely, send the GGL an exact list with all the documents that they have requested from you. Ask carefully whether this is at all compatible with data protection and whether a payment should take 6 weeks.

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Pat1991
Top Member

Slot magic ticks verification

14th Oct. 2023, at 01:04 am CEST#26
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After an involuntary forced break of 24 hours (button pressed by mistake), I log back in and see that I have to reapply for my payout. Well, it could be my mistake.

After all, thanks to my bank statement, they seem to have set my IBAN directly with Trustly as well. So now attempt no. 4 or so: 30 euros are requested.

I would like to emphasize positively that after a request for withdrawal, the amount is deducted directly from the balance, so nothing with "accidentally continue playing" as with other casinos.

Let's see...

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Pat1991
Top Member

Slot magic ticks verification

14th Oct. 2023, at 11:34 am CEST#27
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They wanted a picture of my credit card again. Since I used a different card this time, I was able to send that in.

Although I requested my payout to my bank account (?), they tried to pay out the money to my credit card. Now "in the meantime" I am supposed to request my payout to the bank account linked to the card. Which does not work because there is no real bank account for this.

I just wrote this back to support... and am waiting for things to happen.

What a dump.

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rcore
Experienced

Slot magic ticks verification

14th Oct. 2023, at 01:19 pm CEST#28
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Pat1991 wrote on 10/12/2023 at 10:01 PM:
Slightly off topic: do you guys have these game crashes all the time too? I had to reload at least 4 times in an hour.

Yeah, it varies from site to site unfortunately. But I don't like this kind of thing at all. When the slot is in the mood, it often knocks me out. These are games without memory, and pseudo-random numbers, but after restarting, the luck is mostly gone. And without interruption it might have gone well for a while.


I don't know about SlotMagie at the moment, but at PartyPoker I have significantly fewer aborts on machines from Gamomat and Merkur than on sites like sunmaker.

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Pat1991
Top Member

Slot magic ticks verification

15th Oct. 2023, at 12:13 pm CEST#29
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After more than 20 emails, after which I thought that in the end an agreement was reached about which screenshots are needed, today came the sobering email that the screenshots are not sufficient.

My offer to submit a video was also rejected.

I can't even submit the screenshots they want because they don't exist like that. So I can't request the payout, at least in the regular way.

Does anyone know any advice? Do the German authorities even process something like this?

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Pat1991
Top Member

Slot magic ticks verification

18th Oct. 2023, at 02:24 pm CEST#30
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Liked this post: Avatar von MeMeMe89 MeMeMe89, Avatar von Saphira Saphira
Regulator is involved, and Julian from Gamblejoe has also inquired with SlotMagie - thank you!

It is "only" about 30 EUR, but I will not give in. Let's see what happens.

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