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Casino verification: Rooster.bet (Dama Group): Verification selfie rejected

Topic created on 25th Nov. 2023 | Page: 1 of 2 | Answers: 15 | Views: 2,109
Pat1991
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

25th Nov. 2023, at 02:17 pm CET#1
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Hello,

i'm currently struggling with the Verification process at Rooster.bet. My pictures with my passport were unfortunately rejected, it's difficult for me to get a picture with my passport and my shoulders and face at the same time with my camera.

Has anyone had any experience?

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BinGOLDiG
Expert

Rooster.bet (Dama Group): Verification selfie rejected

27th Nov. 2023, at 01:58 am CET#2
0 Likes

Nobody has liked this post so far
Pat1991 wrote on 25.11.2023 at 14:17: Hello,

i am currently struggling with Verification at Rooster.bet. My pictures with passport were unfortunately rejected, I can hardly get a picture with passport and my shoulders and face at the same time with my camera.

Has anyone had any experience?

Just hold your passport in your hand! And take photos from further away with a self-timer 🤷‍♀️
Unfortunately I have no experience with Rooster.bet, but I have had good experiences with the dama group

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Pat1991
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

27th Nov. 2023, at 12:52 pm CET#3
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Took care of it as the no Deposit win ended up back in the slot. They even wanted my elbows in the picture, so the image was a bit blurred.

Maybe this thread will help someone else?

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Pat1991
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

27th Nov. 2023, at 01:29 pm CET#4
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It has now worked, albeit with some contortions. On a positive note, I would like to emphasize that the request was processed within half an hour. Really very fast.

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R0921

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 02:01 am CET#5
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Hey,

can you please help me and tell me how you finally did it with the Verification at Rooster.bet?
I am completely desperate.
Other providers have accepted my documents without any problems, here they always reject them, claiming that they are screenshots and that they can't see my bank account and address. I have sent them my complete account statement for November and my address is included.

Thank you in advance.

LG

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Toastbrot
Experienced

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 09:12 am CET#6
1 Like

Liked this post: Avatar von Simbda Simbda
I won a 5 euro freecash bonus and have been struggling with Verification for what feels like a week now. New claims every time and suddenly this is required. You upload every time, do what they ask and then they make you wait forever until they react and so far always with a cancellation and something new that they suddenly need. It's been like this for a week now.... It's getting really exhausting

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Touchy123
Rookie

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 12:13 pm CET#7
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Some casino providers don't seem to have any money at all. Sometimes it seems to me as if they are simply created at random and cannot pay out because they are not liquid.
That's the case with some providers. Even with larger providers, you get the feeling that paying out to customers really hurts them.

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roccoammo11
Expert

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 02:03 pm CET#8
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Touchy123 wrote on 30.12.2023 at 12:13: Some casino providers don't seem to have any money in their back pocket. Sometimes it seems to me as if these booths are simply created on good luck and payout is not possible because they are not liquid.
That's the case with some providers. Even with larger ones, you get the feeling that paying out to customers really hurts them.

yes, that's how it really feels sometimes...but I think the problem is more due to home office + vacation time + too few staff, half of whom seem to be incompetent...the casinos that let themselves be celebrated like this probably have enough customers in the end...not everyone has to be satisfied...

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Pat1991
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 04:41 pm CET#9
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I bent over, turned around in front of the mirror, etc. Somehow it went through

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zocker0815
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

30th Dec. 2023, at 09:54 pm CET#10
1 Like

Liked this post: Avatar von gagapapamama gagapapamama

Pat1991 wrote on 30.12.2023 at 16:41: I bent myself, turned around in front of the mirror etc. somehow it went through then

it only went through so quickly because your win was already gone

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Toastbrot
Experienced

Rooster.bet (Dama Group): Verification selfie rejected

31st Dec. 2023, at 10:55 am CET#11
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So I stood firm and oh wonder they actually paid out after it had been in processing for 3 days again and of course I could have canceled at any time. 😉 So annoying Verification but money was credited almost instantly after confirmation of the payout, which is still a good conclusion.

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denyo123
Experienced

Rooster.bet (Dama Group): Verification selfie rejected

31st Dec. 2023, at 11:02 am CET#12
1 Like

Liked this post: Avatar von Toastbrot Toastbrot
It's best to keep the selfie for the entire Dama group. Experience has shown that they now require this in all of their casinos.

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Simbda
Top Member

Rooster.bet (Dama Group): Verification selfie rejected

15th Jun. 2024, at 10:49 am CEST#13
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I also have problems with verification. Mifinty always rejects everything. I've never had problems like this in a casino before

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B****r

Rooster.bet (Dama Group): Verification selfie rejected

29th Jun. 2024, at 03:31 pm CEST#14
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I didn't have to verify myself for the first withdrawal at this casino. But for the second (a little over €700) I had to send a perdo and invoice but no screenshot of the ewallet.

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Popi2099
Amateur

Rooster.bet (Dama Group): Verification selfie rejected

29th Jun. 2024, at 10:20 pm CEST#15
0 Likes

Nobody has liked this post so far
Attention
Somewhere here in the forum I read that the Dama Group has filed for bankruptcy

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