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Casino verification: Rizk Vertification Problems

Topic created on 27th Apr. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,447
TheOldBone

Rizk Vertification Problems

27th Apr. 2020, at 04:11 pm CEST#1
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Greetings to the forum,

since 9 days I have been struggling with the Verification of my Rizk account. The basis was a payout on my part in the amount of 320 €.
So I uploaded the documents and the following process:
- On 19.04. Proof of identity and bank proof rejected
- On 20.04. at least proof of address accepted
- On 21.04. Proof of identity accepted and proof of bank rejected .
- On 23.04. Bank proof accepted and identity proof at once again rejected ????

Therefore, my payment still stands on " confirmation pending "

Have always deposited from the same account and with Paysavecard.

I blocked the withdrawal immediately and have not played at Rizk since then.

Support by mail does not provide any answers, always only the standard letter: "We still need documents..."

Live chat to 80% of the day not available and if nevertheless then I hang an hour in the waiting loop and then it just knocks me out...????

I'm really with my Latin and my nerves at the end or is this now normal at Rizk?

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2511-joker
Amateur

Rizk Vertification Problems

27th Apr. 2020, at 04:18 pm CEST#2
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I have been waiting for my Verification since 12/31/2019

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2511-joker
Amateur

Rizk Vertification Problems

27th Apr. 2020, at 04:19 pm CEST#3
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Have given up pay there no longer one

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dizyen
Rookie

Rizk Vertification Problems

27th Apr. 2020, at 10:45 pm CEST#4
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So several people feel the same way. Dear GambleJoe team, I hope you know that they advertise with your logo?

I think this casino is just bad. Honestly. I am also not verified until today for unexplained reasons.

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Caro
Expert

Rizk Vertification Problems

28th Apr. 2020, at 09:44 am CEST#5
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Good morning TheOldBone, I sent you a private message via Communicator

@2511-joker & dizyen, also sent you a message.

Greetings Caro

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Caro
Expert

Rizk Vertification Problems

29th Apr. 2020, at 10:27 am CEST#6
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Good morning,

the manager has just informed me that since the acquisition of Betsson, a backlog has been created, which may result in longer processing times. RIZK is trying to process all verifications/withdrawals as soon as possible

Thank you for your understanding!

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TheOldBone

Rizk Vertification Problems

29th Apr. 2020, at 05:19 pm CEST#7
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Have now finally received my money. Thanks to Caro.

Funnily enough I am still not completely verified. Identity card was accepted and rejected again at the same time.

Anyway for me the thing with Rizk is finished.

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Sica142
Visitor

Rizk Vertification Problems

30th Apr. 2020, at 10:41 am CEST#8
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I have waited almost 3 months for Verification, after 3 months I got an email from support that my documents are older than 3 months.... Really?

I have blocked my account😣😏

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M****4

Rizk Vertification Problems

2nd May. 2020, at 01:00 pm CEST#9
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Sers,

I feel the same way about Rizk. Registered at the beginning of January. Me still wondered could pay out my Win then without verification. Nevertheless, Verification made. Account where now wanted to pay out still on documents are checked. Have now written to the support


Is a bad joke...

May now be just at the 2000 €...

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Xell93

Rizk Vertification Problems

5th May. 2020, at 10:20 pm CEST#10
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With me also since 02.05 so.
If Rizk was taken over by Betsson, they should get my data from there, I'm a regular player there .

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